Lack of Manners

[Deleted User]

I hear you, that happened to us last week when our carpenter didn't turn up for the 3rd time!! His mobile phone is switched off so we can't tell him where to go ugh!

moonrakerz

Even the cold-callers are getting rude !
I had a call from a cruise company the other day, after the initial plug from them, I said very politely "no thank you" to which I got a very sharp "right !" and an instant hang up !

IvanOpinion

JasonLVC wrote:

I guess it's all to do with making money. Shops recruit younger staff and do not invest in proper training or incentive schemes so these staff just aren't motivated to want to make your expereince better. We still go to the shop and spend money there so the big bosses need not change a thing.

I think that is only part of the problem. The biggest issue I see is that people just do not take pride in what they do any more .. they seem to think they have a god given right to earn vast sums of money for doing the most basic of jobs .. some people sem to think they should be recruited as and earn as much as the MD instead of a simple trainee.

In my local Tescos some of the staff have all the personality of a grape. However there is one girl who chats away to you and I always look for her checkout .. even if there is a queue. People should not have to be 'trained' to be polite, they should not have to be 'trained' to have manners .. they just need to take a little more pride and accept that they applied for that job, they were offered it under a set of T&C and they accepted those ... if they don't like it then they can always go elsewhere. I think people without even the most basic of scales (such as manners) are seriously over valuing themselves even at minimum wage.

Ivan

CAT-THE-FIFTH

Just take your business to people who have better customer service. This way companies or stores that don't make sure that they treat customers well will go out of business or have to change quickly.

I don't accept rudeness and why should I?

What has that person done for you??

Do you rely on them??

The answer is NO!!

Vote with your feet!

Horasio

CAT-THE-FIFTH wrote:

Just take your business to people who have better customer service. This way companies or stores that don't make sure that they treat customers well will go out of business or have to change quickly.

I don't accept rudeness and why should I?

What has that person done for you??

Do you rely on them??

The answer is NO!!

Vote with your feet!

I fully agree!!

Thriftylady

Sadly there is also a lack of manners from the customer too. Anyone who has ever had to 'deal with the public' , either in person or over the phone, will no doubt have a list of horror stories.When I am the customer and the service provider is rude, I don't hesitate to let them know that I'm not impressed, and its easy to vote with my feet. But when I am on the phone, in work, and some moron on the other end of the line is screaming that he is going to hunt me down and break my legs, I just have to grit my teeth and say "I'm sorry you feel that way, sir". Arrrghhh

RichyRich

I completely agree. My better 'alf had a "welcome" call from o2, who offered her 3 months free insurance or somesuch, and she told them that she'd take it and was planning on cancelling it at the end of the trial period, to which the response was:

"Well F**k off then!" and put the phone down.

Neither of us could believe it...very strongly worded letter went to o2!

RichyRich

Thriftylady wrote:

Sadly there is also a lack of manners from the customer too. Anyone who has ever had to 'deal with the public' , either in person or over the phone, will no doubt have a list of horror stories.When I am the customer and the service provider is rude, I don't hesitate to let them know that I'm not impressed, and its easy to vote with my feet. But when I am on the phone, in work, and some moron on the other end of the line is screaming that he is going to hunt me down and break my legs, I just have to grit my teeth and say "I'm sorry you feel that way, sir". Arrrghhh

Yep, that's true too. When I worked in a call centre, the amount of customers who just didn't know how to talk to people was unbelievable. Don't they realise that you'll be more inclined to help them if they're polite?

DaisyNelson

RichyRich wrote:

I completely agree. My better 'alf had a "welcome" call from o2, who offered her 3 months free insurance or somesuch, and she told them that she'd take it and was planning on cancelling it at the end of the trial period, to which the response was:

"Well F**k off then!" and put the phone down.

Neither of us could believe it...very strongly worded letter went to o2!

Hope you told them what they could do with their contract and exactly where to put it.

executiverocker

RichyRich wrote:

Yep, that's true too. When I worked in a call centre, the amount of customers who just didn't know how to talk to people was unbelievable. Don't they realise that you'll be more inclined to help them if they're polite?

this is very true!