Where do I stand - damage caused by candle?

pendulum

Ivory_Tinkler wrote: »

But common sense would prevail.......surely?

The candle could (should?) have some material at the bottom of the tin to stop the flame reaching so far down that it can excessively heat the base and cause a fire. I can see how a normal person could assume that, and if there are genuinely no clear warnings then it is a dangerous product in my opinion and the OP has a good reason to complain. It's not as "common sense" as some people seem to think.

Freddie_Snowbits

Do you leave the chip pan unattended?

Ivory_Tinkler

Freddie_Snowbits wrote: »

Do you leave the chip pan unattended?

Exactly! :j

shell820810

Freddie_Snowbits wrote: »

Do you leave the chip pan unattended?

As I already mentioned, this wasnt left unattended.

shell820810

pendulum wrote: »

The candle could (should?) have some material at the bottom of the tin to stop the flame reaching so far down that it can excessively heat the base and cause a fire. I can see how a normal person could assume that, and if there are genuinely no clear warnings then it is a dangerous product in my opinion and the OP has a good reason to complain. It's not as "common sense" as some people seem to think.

Exactly - I never had any problems with Yankee Candles, so assumed that this tin would be fire proof? There were various safety warnings on the bottom, such as not letting it burn for more than 4 hours, but it doesnt mention anything about what surfaces it can/cannot be put on.

shell820810

Drea2904 wrote: »

Defo contact them and try to speak to quality to see if this had happened before, many people have candles in their house that have warnings, if these did not have a warning i would get in contact. I work for a very large swedish store and we had an issue similar to this before and due to quality receiving so many calls/email we pulled from stock and now all our candles are clearly marked. I would also send in a copy of the photos and keep the candle as they may want this to be examined.

It could be a faulty candle or albeit a learning curve, hope somehow you can get this sorted.xx

Thanks, that is a really constructive post! :T

Surbybird

pinkshoes wrote: »

No where does it say that the candles need to be placed on a flame proof surface...

Sorry, you probably don't want to hear this but I've got one here in front of me and on the inside of the lid it says:

..............................................................
IMPORTANT
DIRECTIONS FOR USE
Place on a heat resistant surface. Keep the wick trimmed to 5mm. Extinguish the candle when only 5mm (1/4 inch) of wax remains. Keep the candle away from flammable materials, draughts and sources of heat (eg, TVs, radiators and fires). Keep the wick free of any debris eg, used matches, wick trimmings. Do not move the candle while alight or while the wax is molten. Keep out of reach of children and pets. NEVER LEAVE A BURNING CANDLE UNATTENDED.
.............................................................

So there is a warning but you have to look inside the lid to see it.

K

Mystic_79

Hi, I was burning a lily flame candle which was sitting on a shelf and it caught fire 20 minutes later. It was the first time I burnt this candle (and my first lily flame candle). I was in the room and leapt up to put out the 7 -8 inch high flames. The tin was very hot but I managed to put it out by throwing my blanket over the flame. The wall behind was black and there were horrible fumes. This is the first time anything like this has happened and its shaken my confidence in candles in general. I have decided never to burn a candle at home again. I have 2 young boys and its just not worth the risk. I immediately emailed the company but they didnt even bother to acknowledge my complaint. Now I am campaigning for John Lewis and Ocado to stop stocking Lily Flame candles.

OlliesDad

Mystic_79 wrote: »

Now I am campaigning for John Lewis and Ocado to stop stocking Lily Flame candles.

Have you tested more? or are you assuming that they are all the same?

It may be that you had a "dodgy one". If JL get enough returns and this is a common fault, they will withdraw them from sale.

cannyClaire

Candles in tins are, in my opinion, really dangerous. Wax increases in temperature really quickly when it is all molten and the flashpoint of the wax is acheived much quicker in a tin as the metal container keeps heating the wax on the outside of the candle, hence spontaneous combustion.