Where do I stand - damage caused by candle?

shell820810

Not sure how to bring the pictures up, but here are the links


Before:

http://www.lily-flame.co.uk/scented-candles/fairy-dust.php

After: :mad:

http://photos.orange.co.uk/my/photo?album_id=202547677&photo_id=276078341

Antispam

It might be okay to sand it down and redone with wax, vanish or even paint etc

shell820810

Tomzmuffin wrote: »

Doesnt glade sell a candle in a tin and in the advert place it on a side without protection?

Just seen the glade advertisement, and yes, its on a wooden surface, and there doesnt seem to be any protection. :think:

shell820810

So it was a silly mistake....is there really any need for that tone?

I have had plenty of candles on wooden surfaces with no problem - its just that this candle burns right down to the bottom, using all the wax, so the base of the candle is much hotter than other candles.

Abbafan1972

I have never heard of Lily-Flame, but candles in general are a no-no in our house. I have only ever had candles for decoration and nothing else.

Sorry to sound harsh, but I don't think you will have a leg to stand on.

Edit:- Have just seen your picture and there's no way I would do something like that without some sort of protective coaster underneath.

ThomasK31ly

Should I request compensation of any kind? Or is it my own fault?

So it was a silly mistake

You seemed to have answered your own initial question.

pinkshoes

Blacksheep1979 wrote: »

Who would have thought - wood + heat = fire....

And yet another thread in this section where people need to start taking responsibility for their own actions.

Well, this is the photo from their own webpage:



LIT candles in tins placed on MATERIAL!!!

No where does it say that the candles need to be placed on a flame proof surface...

Ivory_Tinkler

pinkshoes wrote: »

Well, this is the photo from their own webpage:



LIT candles in tins placed on MATERIAL!!!

No where does it say that the candles need to be placed on a flame proof surface...

But common sense would prevail.......surely?

Drea2904

Defo contact them and try to speak to quality to see if this had happened before, many people have candles in their house that have warnings, if these did not have a warning i would get in contact. I work for a very large swedish store and we had an issue similar to this before and due to quality receiving so many calls/email we pulled from stock and now all our candles are clearly marked. I would also send in a copy of the photos and keep the candle as they may want this to be examined.

It could be a faulty candle or albeit a learning curve, hope somehow you can get this sorted.xx

pinkshoes

Ivory_Tinkler wrote: »

But common sense would prevail.......surely?

Personally I would NEVER put something like this on anything except a flame proof surface, but as their web page shows candles on material, the OP has a good chance of getting some form of compensation for the damage.

A good tin candle uses the lid as a base, to prevent the surface it's placed on getting too hot by allowing air to circulate under the candle, dissipating the heat.