Where do I stand - damage caused by candle?

shell820810

I had a lily-flame candle alight on my fireplace for about two hours this evening.

It was not left unattended, but caught fire and has scorched the fireplace. The fireplace is ruined.

These lily flame candles come in their own tins so I am not sure if the heat of the tin lit the wooden fireplace, or if the candle tin went on fire and then lit the fireplace. My husband was in the room, but it was already up in flames before he noticed it.

I am going to contact Lily flame and let them know for health and safety reasons, and I am sure now in hindsight I shouldnt have put a candle on a wooden fireplace, but surely these products should be safer that this?
Should I request compensation of any kind? Or is it my own fault?

Antispam

I know its not what you want to hear but I wouldn't leave a candle on a fireplace without some sort or protection like a coaster etc and definitely not just a candle in a tin because the heat will travel

I noticed on there web site many of the links like privacy policy and returns dont work

Contact l Delivery Policy l Privacy Policy l Terms & Conditions l Returns Policy l Payment Methods l Cancellation Policy

none of the links work

sporedude

You should have used better protection than the tine, You woudnt get a penny.

pir

I would never place a candle in a tin on something wood without protection. I think that's a common sense thing. You could try contacting them but I wouldn't expect much.

Hopefully you can maybe salvage the wood and fix it up.

shell820810

I suppose its kind of obvious that I shouldnt have put it directly on the surface, but I really didnt think that tin would catch fire.

Think I will have to stick with the Yankee candles from now on.

Still going to let Lily Flame know that they should put a safety warning on them for those of us that a bit slow on the uptake!!:rolleyes:

pir

shell820810 wrote: »

I suppose its kind of obvious that I shouldnt have put it directly on the surface, but I really didnt think that tin would catch fire.

Think I will have to stick with the Yankee candles from now on.

Still going to let Lily Flame know that they should put a safety warning on them for those of us that a bit slow on the uptake!!:rolleyes:

Email them for sure to let them know. You never know they may send you some freebies though would you really want them?

Try and save the fireplace if you can.

Antispam

I did look for that and I agree a notice or sticker on tin would be helpful. It is common sense though I am not having a go because we all made silly mistakes in past, I done my fair share too

shell820810 wrote: »

I suppose its kind of obvious that I shouldnt have put it directly on the surface, but I really didnt think that tin would catch fire.

Think I will have to stick with the Yankee candles from now on.

Still going to let Lily Flame know that they should put a safety warning on them for those of us that a bit slow on the uptake!!:rolleyes:

shell820810

I can either trying painting the fireplace cream, not sure how that would turn out.

At the minute I will be putting a big clock over the damaged area. What a blooming nuisance.

My husband is soooo angry. He has banned me from having any more candles in the house. The scary thing is that I have rushed out of the house a few times and forgotten to blow them out.

I suppose I am used to the Yankee candles, where is does burn right to the bottom. These lily flame ones burn all the wax, so I assume the heat was so intense when it used up all the wax at the bottom of the tin, the wood caught fire.

Antispam

Might be worth asking a French polisher or getting advice in DIY forum if it can be saved maybe post some pictures

pyro9n

Think you've got to take some responsiblity for this one unfortunately. Naked flames are dangerous things so putting it on a flamable surface is not the best plan. I suppose its lucky you saw the thing before the fire took hold on the wood.

Tomzmuffin

Doesnt glade sell a candle in a tin and in the advert place it on a side without protection?