Am I a Tesco's customer or an enemy

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
79 replies 8.2K views
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Replies

  • Sorry, but for all those who work in retail and are moaning about customers, if it wasn't for them coming in and spending money you wouldn't have a job. If you choose to work in a customer faced environment then you need to learn to deal with customers who yes are probably sometimes rude. I have worked in retail and to be honest if people were horrible to me I simply took it on the chin smiled and carried on.
    It's those torn faced cashiers in supermarkets that get my goat. They don't even look at you while they scan your shopping and ask for your money, you get no please or thank you and they chat to their equaly gormless friend sitting on the next till!!!
    If you don't like dealing with awkward customers then perhaps you should be in a job somewhere that doesn't involve seeing members of the public
  • qetu1357qetu1357 Forumite
    1K Posts
    Part of the Furniture Combo Breaker
    ✭✭✭
    Most customers are polite.

    Most shop workers are polite.

    The problem is we are all dragged down by those without manners, unless we rise above it.

    So ignore rudeness and always be polite. And if you with someone you know and they are rude to someone else, tell them so!
  • If you don't like dealing with awkward customers then perhaps you should be in a job somewhere that doesn't involve seeing members of the public

    :T :T :T

    Can't find anything to argue with in this - makes perfect sense to me!
  • lorenalorena Forumite
    32 Posts
    Well, if I had the money to quit then I would have done much sooner! There really are not that many jobs going right now. I am polite to all customers and give them my full attention, I just wish they would respond in kind sometimes.
  • SssssssSssssss Forumite
    1.1K Posts
    I find it incredibly annoying when people turn up at the last moment when they've had all day to call in for whatever they require.
    I have no qualms when they've been at work all day etc, it's the lazy !!!!!!s who think it's hilarious to walk in and expect you to be nice to them.
    I work ten hour days-why on Earth would I want to stay any longer than absolute necessary?!

    how do you know just by looking at your customers that 'they've had all day'?
  • I find it incredibly annoying when people turn up at the last moment when they've had all day to call in for whatever they require.
    I have no qualms when they've been at work all day etc, it's the lazy !!!!!!s who think it's hilarious to walk in and expect you to be nice to them.
    I work ten hour days-why on Earth would I want to stay any longer than absolute necessary?!

    Of course you're expected to be nice. If you're in a customer facing role, you are paid to be nice to customers regardless of whether or not you've somehow guessed that they had time earlier.
  • lorena wrote: »
    This is obv a wind up but I disagree with advent. I work in a shop and can see why sales assistants see customers as an inconvenience. I got sworn at the other week because I wouldn't return a pair of pierced earrings as our policy clearly states that we will not return them. I don't go into their work and swear at them, why should I have to put up with that at my work? Its because we get treated so badly that we feel that way. A lot of customers are annoying and unless you have worked in retail then you really have no idea what its like.
    Its not easy to provide good customer service when (as in my case) your manager is giving you hassle. Nobody ever thinks about that. Oh for the day I can get out of retail!


    A small % of customers are a$$holes. If you cannot take it on the chin and laugh it off in the staff canteen then you are obviously in the wrong job.
  • I have always tried to be polite to check-out staff (smile, thank you etc), but am quite frankly fed up with constantly getting attitude in return. Although it obviously cant be done for a large shop but its great to see more shops introducing self-service checkouts. I now use these whenever and wherever possible.

    There obviously needs to be a member of staff on hand in case something doesnt scan etc but I generally get back from shopping in a much better mood!
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Our local Tescos blocks the doors at 3:45 on a sunday so you cant even nip in for a pint of milk no matter how much you need it.
    Barclaycard 3800

    Nothing to do but hibernate till spring






  • pinkpongpinkpong Forumite
    247 Posts
    I don`t think this is a wind up, something like that happened to me. Just niped to get couple of things not knowing the time and they would not let me get my second thing. Well I just had to go without.
    To be honest I don`t blame them if they are supposed to be closed at 4pm that`s when they should lock the doors. After all we all want to go home when we`ve done out shift.
    We were in France Were I walked in the store about 4 min. to closing time , by the time I got a few things the store was actually closed . They were counting the money when they found me wondering around, they too would not let me carry on shopping. Luckily they did let me have the shoping and moaned at me in French, was so glad I didn`t understand.
    I think you find that the shopes abroad close on the dot, unless they are privat.
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