£20 Voucher to spend at Figleaves (no minimum spend required!!!!) (merged) (CLOSED)

Joints

PhilUK wrote:

2 of my orders have been sent!!

I love you

fluffynit

taxiphil wrote:

I also received the cancellation e-mail.

I just sent them the following reply, and would encourage others to do the same:

Dear Sir/Madam

I am very disappointed to learn that you have cancelled my order.

I would politely remind you that YOU sent ME the discount voucher after I entered my e-mail address on your promotional web page. If you did not want me to receive the voucher because I was not one of your "target customers", perhaps your software should have screened me out before sending me the voucher. Since it did not, I think you should stand by your mistake and honour my order.

Certainly the Terms and Conditions to which you refer are open to a number of interpretations, and you have chosen to interpret them to your own advantage. However, should they be put to test in a court of law I am confident that you would have to honour any orders placed using the discount voucher.

From a customer service point of view it is extremely shoddy to cancel a customer's order more than 24 hours after you accepted it, and from a public relations point of view you have risked causing a great deal of damage to your company's reputation by failing to give customers the benefit of the doubt after your own blunder.

I sincerely hope there is no truth in the theories circulating via the internet that this debacle was a stunt on your part to bolster the size of your marketing database by obtaining peoples' information. Please could you send me a written assurance that all information you have obtained about me will be deleted from your systems with immediate effect.

Yours faithfully

xxxx xxxx

I reckon that we should all cut and paste this reply email to them...since they are sending a generic email

Well written :beer:

fluffynit

Quackers

grimelda wrote:

*sigh* If I could only take two inches off my chest measurement I'd be in heaven.

I'll have 'em Mine are a tad on the small side :rolleyes:

slowen

My order has finally showed up on their site for the first time since saturday and surprise surprise it has been cancelled but they cannot be bothered contacting you directly to tell you

Am going through the sites "ask a question" under the complaint section to see if they bother giving a reply but won't hold my breath

ffacoffipawb

never_enough wrote:

Just had my order cancelled too. Did hope that they would honour it as I'd ordered £120 worth of stuff. Yes, got a bit carried away...

Muppets.

My order of 2 boxer shorts for £20 (less £20 => £0) was cancelled.

I could probably buy similar in M&S for £6, and you could probably have got the same £120 figleaves price goods for under £50 at M&S or the like.

Expensive rip-off merchants, who don't give a fig

slowen

fluffynit wrote:

Are they phoning anyone to cancel orders?

I had a missed call on my moby..wondered if it was Figleaves as I did not recognise the number.

fluffynit

think they are just cancelling orders and you will receive an email to that effect if you are lucky or the next time you go into your account you may see that your order has been cancelled

chirpy007

Me too, really cheesed off

biglugs

They don't give a Fig so Leave them alone!

reehsetin

my orders been canceled too and i as paying about £10 - gits

ffacoffipawb

reehsetin wrote:

my orders been canceled too and i as paying about £10 - gits

Think of all the hassle / expense they incurred in cancelling these orders.

If anyone has any more vouchers and a spare e-mail address to waste more of their time, well ..........

.... give them some bad karma!

EDIT: If this thread is "closed" how come we can still add to it?