£20 Voucher to spend at Figleaves (no minimum spend required!!!!) (merged) (CLOSED)

me4bargains

I agree, to cancel an order without bothering to send an email stinks of arrogance.
Fogleaves obviously don't give a damn about their future orders!!

gamma

iwanttosave wrote:

They will have lost a big cliet base here, I dont think they realise how big MSE is.

For anyone thinking we are daft for saying this, don't forget that we havent broken any T&Cs, it never said anywhere it was for select people, its not difficult to allocate a code so they are unique to select people they could have easily done this but weirdly decided not too. The only people that should have had their orders cancelled was those that didnt pay the P&P and used the voucher as it says in the T&Cs that they cannot use this.

I for one (had I not seen braspot.com) would have been a returning customer if my order had gone through (I have a thing for underwear, worse than my thing for shoes ) but now I will not be using them.

I would also have returned but now I would NEVER buy from them again EVER!

K9cuddles

I just got this email:

Dear K9Cuddles

Thank you for placing an order with figleaves.com.

Unfortunately, all the items you have ordered are currently awaiting stock.

They have therefore been placed on our 'back order' (waiting list) system and will be processed for you as soon as stock arrives in our warehouse. Please be assured you that your card will not be charged until the goods are ready to leave the warehouse.

If you wish to track the progress of your order, please log on to the website and click View Order History where you will see the current status.

We will, of course, ship your goods as quickly as we possibly can but if you have any queries in the meantime, please don’t hesitate to contact us.


With best wishes


Figleaves.com Customer Service

~~~~~~~~~~~~~~~~~~~~~~~~
Customer Service opening hours:

UK hours (GMT): Open 24 hours from Monday 8am through until Friday midnight. Saturday & Sunday open 8am - midnight each day.

US hours (EST): Open 24 hours from Monday 8am through Friday 9pm. Saturday & Sunday open 3am - 9pm each day.

My order was under £20-, but the item was instock when I placed the order??

trinnylilac

Very odd as since I ordered mine there was no order visable and now one has been added this morning at 10.30 and it says its being processed.

Very confusing, Just wondering if they have to process it to enable the order to be cancelled

burnoutbabe

bs7 wrote:

I appreciate it may have been a mistake - however, that does not excuse no explanation nor cancellation email. It would be polite and common sense for them to apologise for their mistake and inform people that they screwed up and can't honour the voucher.

though probably from a processing view, they need to cancel the orders asap, to prevent them going out, and then can email later today to let us know the score. emails do appear to be going out but if they emailed us all when cancelling the order, probably quite a lot would get out OR they'd have to stop all orders and normal orders would be affected by our actions - ie like stock being shown as out of stock due to orders from here.

Jiffycom

Cancelled here. There's a link on the contacts page to mail the CEO or you can apply for a job there if you wish!!!

K9cuddles

trinnylilac wrote:

Very odd as since I ordered mine there was no order visable and now one has been added this morning at 10.30 and it says its being processed.

Very confusing, Just wondering if they have to process it to enable the order to be cancelled

Could be right.. my is showing the same as yours.

bs7

trinnylilac wrote:

Very odd as since I ordered mine there was no order visable and now one has been added this morning at 10.30 and it says its being processed.

Very confusing, Just wondering if they have to process it to enable the order to be cancelled

think you're right - mine did the same; and then was cancelled

burnoutbabe wrote:

though probably from a processing view, they need to cancel the orders asap, to prevent them going out, and then can email later today to let us know the score. emails do appear to be going out but if they emailed us all when cancelling the order, probably quite a lot would get out OR they'd have to stop all orders and normal orders would be affected by our actions - ie like stock being shown as out of stock due to orders from here.

Most systems are set up to notify the customers of cancelled orders anyway.
It's just rudeness and laziness that is being demonstrated by not taking the time to email people.

trinnylilac

K9cuddles wrote:

Could be right.. my is showing the same as yours.

mines now been cancelled..

Will make a point of never shopping with this company

norm_

Just sent this to customer services under "complaint".

Please could you kindly remove any personal details of mine from your customer database as you were so kind to cancel my order without any prior notice, a real polite touch.

Thank you.

If anybody has actual email contact addresses I could use that'd be appreciated. Then I could carbon-copy it to the ceo etc.

Is it a surprise this company is affiliated with Amazon? (Xbox 360 pre-order farce anybody?).