Mobiles.co.uk issue

Silk

allan1983 wrote: »

Sorry I dont get you?


Will digital pics of the phone be acceptable?

Sorry Allan,
I understood what I meant but realise I was jumping forward too fast without explaining :rotfl:
What I mean is that you have an email saying they have charged you for a "Brand New" phone which is what you were supposed to have received.
You actualy received a refurb of which you have no idea what the history is ie it could be repaired or returned or demo stock etc etc.
You know it was a refurb because it came in refurb packaging (you have now found out) and it was recognised as such by a guy at T Mobile and there are stickers etc on the phone which indicate it too.

Had they have said it was a refurb in the beginning there would not be a lot you could have done regarding the water damage etc.

Had you known it was a refurb you would have checked it more carefully etc

OneADay

Ooops - sorry I forgot about the "refurbished" marking - so there is a case to be answered.

allan1983

Exactly.

At the end of the day, all we want is a phone that works.
If we paid for new, cant we expect new?

I know its a long way down the line, but if we were given no reason to think otherwise, why would we check the phone in any way more than 'it works as it should'?

I would have thought that the onus is on Mobiles.co.uk to prove it WASNT a refurb rather than us to prove it was?

And presumably, the info written on the sticker can be traced to prove it was indeed put there before we got the phone?

davidjones90

Hi Alan,
I ordered a mobile phone which arrived in white box, but I think it was because it was a sold as ''clearance'".

OneADay

Not a lawyer myself, but if I was opposing your case then I could say the writing on the sticker could be forged. Its your problem to prove its not.

OneADay

davidjones90 wrote: »

Hi Alan,
I ordered a mobile phone which arrived in white box, but I think it was because it was a sold as ''clearance'".

Could be clearance phone then maybe?

Allan, how much was the contract cost? That might give a clue as to if it was a clearance phone or not.

Silk

OneADay wrote: »

Not a lawyer myself, but if I was opposing your case then I could say the writing on the sticker could be forged. Its your problem to prove its not.

All he has to do is provide a witness that saw the packaging was plain white box.
A witness that states that in his opinion it looks like a refurb.
And a few pics of the stickers that are in line with those that are present on other refurbs etc
Maybe a witness that states they were always there etc.
But isn't all this going a bit far

Silk

OneADay wrote: »

Could be clearance phone then maybe?

Allan, how much was the contract cost? That might give a clue as to if it was a clearance phone or not.

It makes no difference if the email says it was "brand new"

OneADay

Silk wrote: »

It makes no difference if the email says it was "brand new"

Even so, clearance handsets can be sold as brand new under the wording here

http:// the web site url + /what-is-a-clearance-handset.html

Cant post the full url but you can make it up

Silk

OneADay wrote: »

Even so, clearance handsets can be sold as brand new under the wording here

http://!!!!!!!!!!!!!!!!!!!!/what-is-a-clearance-handset.html

So long as they say it was "brand new" and it wasn't thats all that counts.