maximum speed

laney85

Hi there

Aol recently decided they did not provide my broadband even though they have done for years, so before hand in the same house with the same phone line i was getting 1meg, aol reconnected the broadband eventually, they had to do a housemove request, even though i wasnt moving , and i got connected.

Now i am only recieving half a meg, the plonkers at aol keep saying you moved house and the line is capable of slower speeds , no point in talking to them they are trained to get on your nerves.

My question is there any way of telling if aol have restricted me to half a meg on the pc or do i take there stupid work for it,

As i say i was getting 1 meg before the mystery disconnection.

I know Aol are crap but the price and unlimited usage suits me.

kwikbreaks

Check your router stats and post them up here

http://www.kitz.co.uk/adsl/frogstats.php

davester

grass them to trading standards anyway and ITC if i get the aconim right

laney85

port ....... status...... TxPkts........... RxPkts....... collisions

wan..........PPPoE.........698756.........752890.............0
lan ........10M/100M......5839..............3191.............. 0
wlan .....11M/55M ......722433 ..........673658 .............0


Tx B/s ....................Rx B/s

wan 5038 ...............11659
lan 61.................... 8
wlan 11721 ............4982



Adsl link .............downstream.......... upstream
connection speed .......576kbps .....288kbps
line attenuation ..........54db ...........15.5db
noise margin ............18db ................27db

laney85

That what u meant ?

kwikbreaks

Yes.

You have been put on a fixed speed 512kbps service

Plugging those stats into...

http://www.dslzoneuk.net/maxspeed.php

Which says...
Based on the values you entered, we estimate that your line can support around 2.8 - 3.6 Mbps.

There could be more if your internal wiring isn't up to scratch and you fix it.

laney85

nothing has changed since i was getting the full meg though

espresso

laney85 wrote: »

nothing has changed since i was getting the full meg though

You should be able to get a faster speed with those figures but if your internal wiring/extensions is not up to standard then they may have capped your speed to make it stable. Change to a better ISP.

kwikbreaks

laney85 wrote: »

nothing has changed since i was getting the full meg though

Yes it has - they've changed you to a FIXED SPEED 512kbps connection and there is no way that that type of connection will ever deliver anything other than 512kbps.

AOL support are terminally useless so you have absolutely no chance of getting this fixed while you stay with them.

laney85

kwikbreaks wrote: »

Yes it has - they've changed you to a FIXED SPEED 512kbps connection and there is no way that that type of connection will ever deliver anything other than 512kbps.

AOL support are terminally useless so you have absolutely no chance of getting this fixed while you stay with them.

im going to call and go mad right now , wish me luck

kwikbreaks

It isn't just a language barrier - it is the problem of contacting a rep who knows anything at all about the product he is supposed to be supporting.