Wedding venue problems - want to cancel.

floss2

beks wrote: »

....I am in receipt of your letter dated Monday 21st September and subsequently Friday 2nd October. (does not mention the one on Thursday 10th September that we handed to him)

I had understood from our last meeting that you wished to cancel the arrangements held here on your behalf and was awaiting your written confirmation of this. (we handed it to him at the same time as our 'meeting')....

Lydia82 wrote: »

..... he might not have received your letters.....

Personally, if I physically handed someone a letter then I would say that the letter was received......

tizhimi

Lydia82 wrote: »

I honestly wouldn't reply to him just yet and not with that letter - sorry.
I know he's not been the best person to deal with, but your letter sounds angry (which you understandably are) and you're throwing accusations out all over the place. He genuinely might not have read the emails, he may not have known you called and he might not have received your letters, just like you didn't receive the receipt from them.

I'd wait to see what The BBC say, and anyone else you might have contacted and hold fire from writing with such emotion to him.

I know I'm disagreeing with what everyone else has said, but as an outsider i'm just letting you know.

Whilst what Lydia has said is half true, I do still think it is a good letter to send. In one aspect I would totally ignore him an continue with your quest via the courts however if you can keep it out the courts it maybe a lot less stressful and the only way you can keep it out the courts is sending a letter.

If he wants to add clauses such as "no bad publicity" with an out of court settlement, screw that, you need to save as many brides as you can!

I don't think it makes you sound like you've got "angry woman syndrome", I think it is rather concise and to the point. All the "accusations" can be backed up by writing so I would send it.

If you wanted to send a more concise letter "without the emotion" you could perhaps put this sent recorded delivery.

"Dear XXXXXXX

Thank you for your email dated XXXX. Unfortuatly you have not refunded me the full amount of £4950 therefore I have no choice but to continue with Court Proceedings as you continue to deny the rightful refund of our money. If you decide in the mean time to make an out of court settlement please make a cheque payable to XXXX for the total amount of £4950.

Yours,

XXXX"

frannyann

I've toned it down a bit

beks wrote: »

Dear ....




We have requested a full refund. This request still stands. We no longer have the confidence that you can deliver the service we have asked for. The reasons for this lack of confidence have been explained to you through a variety of methods and further evidence the reasons for this lack of confidence.

We have yet to receive any confirmation of booking or receipt from you despite paying you £4950 on Monday 29th June. You failed to respond to phone calls and messages left (on … got to find details of all phone calls). You have not answered written correspondence sent on 10th, September, 21st September and 1st October or emails sent on 9th July and 22nd August, we can provide evidence of this corropondence. We therefore consider that you did not enter into a contract in good faith.

We therefore expect the return of our money in full. Failure to supply this immediately will mean that we will pursue the matter in court, Please send your cheque for £4950, within the next 7 days.
Regards



He is lying through his teeth and you are right, this is a delaying tactic. I know of plenty of people who have had problems (FrannyAnn - you know of the venue now too so you can check that out on trip advisor!) I do!! I have :eek:
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!
it, oh well, at least I know I am telling the truth. The truth will provail!!!

If you want to send a letter, (even though I think its just a delaying tactic, think of the interest he gets on money in his bank account, if he does this to every event picked ) I suggest toning it down and keeping factual. This will show the court you have tried to settle it before it got to them. HTH

tizhimi

They aught to teach consumer rights in school and then if more people were taugh their rights idiots like this man wouldn't try it on as much. I mean, what is going on in his head? Does he honestly beleive he has done nothing wrong and if it goes to court he will win this? I have no idea what he's playing at, if beks has got emails and proof of phonecalls doesn't he realise he hasn't got a leg to stand on?
He is just trying to delay you, I hope you have submitted your court papers as he has responded and this response did not meet your demands that were clearly set out. I agree with frannyann, you appear reasonable and rational to the courts if you can demonstrate how you have approached this situation.

Mme.Hibou

floss2 wrote: »

Personally, if I physically handed someone a letter then I would say that the letter was received......

Well done! That's one of the letters, your reply doesn't account for the others. But I know what you're saying. :rolleyes:

tizhimi

Lydia82 wrote: »

Well done! That's one of the letters, your reply doesn't account for the others. But I know what you're saying. :rolleyes:

She has sent the letters recorded delivery I believe

shellsuit

Lydia, in one of Beks posts, she says that she contacted him posing as a new customer and he answered/replied straight away.

That, to me, speaks volumes.

Especially as the guy has been sued a few times before.

tizhimi

He is a cheeky sod, I can't believe what he gets away with, I forgot about her posing as a new customer.

beks

Hi all

Thanks for all your replies again, you are all super!!

Ok, in reply to Lydia82

- we handed him the first letter and sent the other 2 by recorded delivery and they were signed for, it has taken him 27 days to get a response from them and 100 days since payment. Is it normal to wait 4 weeks before responding to a complaint? This email was the first written correspodence we have ever had. I have a record of all the phone calls and emails which I sent to the same address as the original enquiry that I sent (which was answered in 5 minutes). When OH called once, he was positive he was actually talking to him. I also left 2 messages on his mobile answer phone. Okay, granted, things can get lost in the post but how can it be sent in the first place without knowing our address? (This was confirmed in an email from them). Also, yes I can see that my letter looks a little 'highly strung' but .... what can be expected when you are faced with lies .... thank you for your perspective though, it is nice to have another opinion, even if it is not what I want to hear (that is good for me I am sure as I expect the court will be the same so I need to hear it!).

I have not sent the letter yet but am amending it a little to try and keep a little calmer and more concise!
Thanks again everyone, I am feeling a little stressed at the moment so apologies my reply is short and sweet but I really appreciate your help - positive AND negative! I am a realist not an optimist LOL!

Oh and I have emailed the owner to'thank' him for his email and tell him he will hear from us soon. My manners said we should acknowledge his email regardless of hatred for this man!!!!

Floss

beks wrote: »

....Oh and I have emailed the owner to'thank' him for his email and tell him he will hear from us soon. My manners said we should acknowledge his email regardless of hatred for this man!!!!

:rotfl::rotfl:at you & your manners when he has £5k of your cash! I'm not sure I could be so polite!