Some Ebay advice please

soolin

yozzer2006 wrote:

Just one more question to try and calm the old nerves that are rapidly fraying. If this bloke is a crook and I don't receive my laptop, am I guaranteed my money back from the Credit Card company? I will sleep much easier if that is the case.Tony

I don't think there is any complete certainty that you will definitely get your money back. Paypal isn't foolproof and there is a very good chance that the seller cleared his funds before paypal got involved. As for credit card companies they seem to vary. Some users have reported that they have received money back almost with no hassle at all, others have had to fight for it and attempt to prove that something wasn't received. I don't know which credit cards are better for paying up though so can't help with that.

dodger65 wrote:

Fair enough I'd still try contacting ebay though gotta be worth a try you might get something out of them.
btw what does NARUD stand for? Thanks Soo (hopefully I'll never be in a similar position looking for your help M8 fingers crossed :rotfl: )

Sorry, I'm getting a bit bad with using jargon rather than real words. NARU'd means " not a registered user". It does not mean the person has been banned it just means they are no longer registered on ebay, but you can usually assume ebay have caught them for something :eek: . There is no way of knowing though whether a person has been suspended for a set period or for good, so it should not always be assumed that once a person has been NARU'd that will be the end of it.

Soo

yozzer2006

ruear wrote:

Sorry this is so long but the meesage is clear - do not count on getting your money back from the CC company.

I feel sick now!

jenniferpa

Although I would agree with what everyone else is saying, that much depends on your credit card company, you are in a stronger position if you don't receive the goods, than you are if the goods you receive are not as described.

Ruear - I would seriously think about changing your credit card company!

WestieFan

Don't despair yet, OP!

A similar thing happened to me last month.
I bought (or my son did) a pair of jeans, paid immediately. Next day the listing had been pulled by ebay. I panicked and asked advice on here. I emailed the guy and he said he would be sending them but when they arrived, they were badly made, not the colour ordered and obviously fake!
I opened a dispute with paypal after a week (can't do it before) as guy wouldn't respond to my mail. They advised me to send them back and gave me his address. In the meantime, the guy emails (twice) saying to send them to a completely different address (strange?). Paypal told me only to send to address they gave me. Next day, I posted them and entered the tracking details into the dispute console thingy and day after that I had my refund!

Maybe I was lucky, but I think the fact that the listing was pulled by ebay added weight to my case. I would imagine the fact he has been NARU'D will also help you.

Good luck!

yozzer2006

Hi all, just got this e-mail from the guy;

Hi mate what going on i have just got an email off paypal telling me you
have opend a despute is this true i didnt get round to sending the
laptop this morning mate because iv been at the hospital all day as my son
is in there he got took in today will post in the morning without fail mate


The e-mail is from a Sam Smith but his Ebay account said it was Steve Gibson???????

Any thoughts? Should I respond?

jenniferpa

3 mates in one email! Personally I wouldn't respond unless it was coming through the dispute console.

impy78

Oh, the hospital story!

Whenever people get caught out lying on ebay they try this.

There was a gut on here a few months ago with a non paying bidder, who said the same thing.

Ignore the email, but keep it incase paypal want to see it.

I hear these bloody sob stories all, day. Strangely enough, it's only people who owe us money...not people we owe money to...strange that...

Alltheloginsaretakenappar

soolin wrote:

I don't think a claim can start though until a week after payment has been sent?

Soo

I think you probably can when the seller has been NARU'd.
I had a buyer, a Nigerian scammer to be exact, who's address was made up (silly person picked a postcode very near me with a totally different road name, I checked it in multimap after he asked me to post to Nigeria) so I had his account closed and was able to claim back my final value fees immediately. I know this is a very different situation, but I'd imagine/hope that in the same way Paypal would recognise a NARU'd seller as a qualifyer for an immediate claim.


Anyway, good luck yozzer2006 hope it work out for you

WestieFan

I definitely wouldn't respond to him. Once you have got paypal involved, just take instruction from and deal with them.

I think people attempt to over-ride the system and if you deal with them directly paypal won't entertain any dispute. From reading other posts on here, paypal will drop your case like a stone if you don't follow their procedures to the letter.

soolin

Whatever you do don't cancel the paypal claim until your item arrives (if it arrives) and you have fully checked that it works. Once you cancel the dispute it can never be opened again even if the laptop blows up a week later.

Soo