BT Speed Question

stormywaters

For weeks now I have been fighting with BT, as since changing my broadband to them, I have been getting speeds of less than 1, when they promised max 6 for my area.

Now they have supposedly fixed the problem, and have told me that I am now getting the maximum possible speed of one-point-something....can this be right? How can they promise max 6 and then have it drop to something so slow???

espresso

So what speed did you achieve with your previous ISP?

stormywaters

TBH I'm not sure, but previously with my Orange Broadband, things like videos loaded reasonable quickly, now I'm getting huge delays with these. Some websites are taking forever to load if there's a lot of content, I didn't get that problem before.

espresso

Have you tried using an alternative browser? e.g. here or here

stormywaters

I use explorer (ok, so that's not great), but my bf uses Firefox and he still gets no better speeds than me.

espresso

Wired or wireless? Same speed on both?

stormywaters

Tried both, on both machines. Exactly the same. And we have an extension to the hub, which we thought might be an issue, so we plugged it directly into the socket....still no different. I have ordered an accelorator from BT to see if that helps, not arrived yet. Point is though, how can they advertise high speed and then not deliver? Is there anything else I can do that I haven't already?

espresso

stormywaters wrote: »

Tried both, on both machines. Exactly the same. And we have an extension to the hub, which we thought might be an issue, so we plugged it directly into the socket....still no different. I have ordered an accelorator from BT to see if that helps, not arrived yet. Point is though, how can they advertise high speed and then not deliver? Is there anything else I can do that I haven't already?

When you used the master socket, did you try the test socket?



If this gives no improvement, the the BT accelerator will do nothing!

You could post your router line stats. see here

littleboo

stormywaters wrote: »

Point is though, how can they advertise high speed and then not deliver? Is there anything else I can do that I haven't already?

What they advertise is an "up to" service. Were you given a speed estiamate for your line ?

You can run a speedtest at http://www.speedtester.bt.com/ which will help determine if your ip profile is correct

stormywaters

Yeah, I did try the test socket on the advice of the BT techie. I have also done the speed test you mentioned littleboo. They said that the maximum for my area was 6meg, but now they are saying just over 1 meg. Hell of a leap.

espresso

What distance are you from your exchange?

What are your line stats?