whsmiths futurama box set

tracey74

Hi

I also had one sat in my basket and it's just accepted the order. I'll let you know if it actually turns up.

sdl811

hmm would like to know if you get email order confirmation

scottishlizzie

I have had an email confirming the order but noticed some small print about this not actually guaranteeing it will turn up! Will let you know if it does.

scottishlizzie

Sorry guys - looks like this will be one that got away. E-mail from WHS today:

scottishlizzie

And the email said:

"Dear Customer,
We have received a report that the product you have ordered has been incorrectly priced and withdrawn from sale, our website has now been updated to reflect the correct prices.


Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will give you the option of either reconfirming your order at the correct price or cancelling your order, as is the case here. If we receive no reply from you within 72 hours, we will have no alternative but to cancel your order.


Important: When selecting the option you wish to follow, please use the buttons at the top of the email (Please Cancel or Order At Correct Price).


Your order is currently in a holding area awaiting the outcome of your reply, please note that automatic cancellation will commence on or after 6pm on Tuesday 11th January and that the mailbox you are replying to is automated.


We would like to take this opportunity to apologise for any disappointment or inconvenience caused.


As a valued customer we would like to offer you up to 10% off your next purchase, valid until the 31st January. To activate this discount click on the link below. Exclusions apply as set out below*."

m_will

And the email said:

"Dear Customer,
                      We have received a report that the product you have ordered has been incorrectly priced and withdrawn from sale, our website has now been updated to reflect the correct prices. ...

I had the very same email but unfortunately it does not confirm the order number, the item that was incorrectly priced, or the correct price and did not include the voting buttons either!
They still can't get their act together, can they?
???

divadee

It seems that nearly all the DVD's they put in the sale have been 'mis-priced'. I ordered the last samurai and got the above e-mail and i know the live aid one has gone that way as well.

Didnt know which order had been cancelled, but this is whsmith all over, had the same problem with the shower radio's that they just cancelled claiming tey would never be getting any stock in. :-/

hesjane

Well, I too received this email...but it didn't tell me which order was mispriced and I have several placed with them. So I responded and in the box mark 'order ref' I put 'You tell me!'

I don't really expect a response....but :-/

tracey74

I also got the same email but am tempted to reply as if they had made a pricing error in store, they would still have to honour the price. I feel it is unjust that as they have done it on-line then everyone should be penalised for their mistake.

andrew_b6k

They don't have to honour the price in store, but they are more likely to do it as a gesture of goodwill

I think it's kind of worrying as to how many 'misprices' this WH Smith sale has produced. LOTR, Futurama, this, Angel... can anyone think of others? One is understandable. This many seems to be a marketing ploy, and lets face it ANY publicity is good publicity, especially when related to a sale and you can then give potential customers a 10% off coupon

I also got the same email but am tempted to reply as if they had made a pricing error in store, they would still have to honour the price.  I feel it is unjust that as they have done it on-line then everyone should be penalised for their mistake.