MSE News: Bogus mobile top-ups could spell greater fraud danger

nikkis5

I checked my Lloyds statement this morning and 'hey presto' £30 02 (UK) LTD PREPAY.

I googled it and found this site, I then immediately phoned my bank and spoke to the fraud department who have cancelled my card and sent me some forms to fill in.

I was asked where I had used it recently and I stated that I had just returned from a week in Devon, where I had used it in a couple of Shell petrol stations and Sainsburys.

As stated earlier some of these posts go back sometime so why is the problem still ongoing???

It may be worth reporting this to Watchdog.

10_66

nikkis5 wrote: »

It may be worth reporting this to Watchdog.

Post #48 suggested this. http://www.bbc.co.uk/watchdog/gotastory/

gemmalouanna

10_66 wrote: »

Post #48 suggested this. http://www.bbc.co.uk/watchdog/gotastory/

Quite a few of us have reported it to Watchdog but more people need to.

I have also e-mailed O2 to ask when they plan to tighten up their top-up requirements.

withabix

Personally I wouldn't bother contacting the mobile phone companies to get your money back.

Just contact your bank or card issuer and get the transactions reversed. Let the phone companies sort out their OWN problems.

The more it hits the phone companies in their bottom line, the more they might BOTHER doing about it.

Despite what MSE Andrea has quoted from O2's press office, O2 don't seem to give a damn about this, despite CAUSING the biggest problem by their very lax security systems.

DCFC_forever

Mines been resolved now and the £60 has been refunded

chaotic_j

I've had this too;

2 x £1 transactions for telecommunications services at an airport
1 x £30 O2 Top Up

Then the whopper, approx £1500 transaction done over the phone to a plumbing company in Urmston Manchester!

Purple_Stars

This happened to me too. I checked my account online and realised £30 had been taken out without my knowledge to "O2 Prepay"... I don't even have an O2 phone! So I looked it up on google, which led me to this thread. Just wanted to thank everyone for helping me realise that this isn't just a mistake by the bank, and that I had to act on it!

I spent hours on the phone to Barclays cancelling my debit card, and have filled in a claims form. I'm waiting to see if I get my money back!

*zippy*

I've been called by my bank today too, they picked it up thankfully..£30 to O2 and then they tried a £15 online transaction for Tesco, luckily the bank had already put a stop on my card. I've now got to ring security in the morning hopefully to find out a bit more.

LinD

Hi, I've just found this forum after checking my on-line bank statement yesterday. What a shock. There are four fraudulant payments as follows, in the same day:

O2(UK) PREPAY £30
ORANGE (A/PG/01) £30
VODAFONE CR CARD T £30
TALK MOBILE LTD £30

I was a bit surprised that my bank hadn't flagged this and contacted me, so I rang Barclays who stopped my Connect card. They said the 02 fraud was rife and would credit my account, but that I would have to claim for the other withdrawals (?).

I've been reading through this thread and I can understand how the criminals might obtain card numbers, but my address would also have been needed to make these topups. I'm incredibly security conscious and this is pretty scary. I did use Amazon a couple of weeks back, but I'm sure that is just a coincidence.

I had just replaced my card after an i-tunes withdrawal a few weeks ago.

Inactive

LinD wrote: »

Hi, I've just found this forum after checking my on-line bank statement yesterday. What a shock. There are four fraudulant payments as follows, in the same day:



. I did use Amazon a couple of weeks back, but I'm sure that is just a coincidence.

.

Did you remove your card details from Amazon after the transaction, they automatically store your card details on their site.?

I always remove mine after each transaction.