Companies in Default/FSCS Claims - Picture, London Scottish, Twopart

marshallka

di3004 wrote: »

Great isn't it, for us all? :j:j:j, cheers hun and
to you and everyone else too :beer::beer::beer:XXX

Spoke to a guy on the 020 number, not too long waiting either.

Hubby spoken to him, but we put the phone on loud speaker , he said "I am pleased to tell you that your claim arrived to us earlier this morning, this is being dealt with as we speak, and as your case is one of our priority cases, you should receive everything by next Weds the latest, if you do not please do get back to us and I will get on to our Manager".:j:j:beer:


Nice one Di.:T

di3004

marshallka wrote: »

di3004 wrote: »

Great isn't it, for us all? :j:j:j, cheers hun and
to you and everyone else too :beer::beer::beer:XXX

Spoke to a guy on the 020 number, not too long waiting either.

Hubby spoken to him, but we put the phone on loud speaker , he said "I am pleased to tell you that your claim arrived to us earlier this morning, this is being dealt with as we speak, and as your case is one of our priority cases, you should receive everything by next Weds the latest, if you do not please do get back to us and I will get on to our Manager".:j:j:beer:


Nice one Di.:T

Thank you Marshallka.......:A:beer::jXxx

busbyh

marshallka/pinknico do you have any views on Barloo's post re - FSA , Bonus

chickpee

di3004 wrote: »

Hi Chickpee, just posted a post on the above post about this, hope this helps and think it may be the reason why.:beer:;)

I think you are right Di - I certainly hope so!

barloo69

Got carried away reading FSA stuff. if I post my final draft can you kind soles have a read through and make any suggestions. Does it flow and easy to understand as Ive read it myself many times now that I think I have become immune to spotting the obvious mistakes.

Post it in a tick.

busbyh

marshallka wrote: »

di3004 wrote: »

Great isn't it, for us all? :j:j:j, cheers hun and
to you and everyone else too :beer::beer::beer:XXX

Spoke to a guy on the 020 number, not too long waiting either.

Hubby spoken to him, but we put the phone on loud speaker , he said "I am pleased to tell you that your claim arrived to us earlier this morning, this is being dealt with as we speak, and as your case is one of our priority cases, you should receive everything by next Weds the latest, if you do not please do get back to us and I will get on to our Manager".:j:j:beer:


Nice one Di.:T

moggy2009

:p:p

barloo69 wrote: »

Got carried away reading FSA stuff. if I post my final draft can you kind soles have a read through and make any suggestions. Does it flow and easy to understand as Ive read it myself many times now that I think I have become immune to spotting the obvious mistakes.

Post it in a tick.

im not going to bother emailing them or ringing them just gonna wait now cos you get told one thing then another:p

moggy2009

barloo69 wrote: »

Got carried away reading FSA stuff. if I post my final draft can you kind soles have a read through and make any suggestions. Does it flow and easy to understand as Ive read it myself many times now that I think I have become immune to spotting the obvious mistakes.

Post it in a tick.

just gonna stop ringing them or emailing as you get told one thing then another:o

busbyh

I wonder if they were all in the same batch that Deloitte received from Target yesterday, as in my email from them:eek: I'm a bit scared to contact them again as I have harassed him quite a bt and he is a really nice man

barloo69

Thank you Busby:-



Dear Mr S,

Thank you for your recent letter dated 17th November 2009 in response to my query regarding the NCB element of my compensation.

However, whilst I have taken on board all that you have stated in your letter, I am still of the opinion that the calculation method used is unfair, unjust and unacceptable for these circumstances.

Whilst I am NOT querying the actual figures used in order to calculate my compensation per se, I am in fact querying the actual methodology which you state is behind the calculation.

I would like an explanation as to how it is possible therefore that your “Money paid In and Out system” is a fair and just way to calculate this figure as it seems blatantly apparent that I, and many others are being discriminated against solely because of the date of our policies anniversary date was, ie being before you done your calculation.

Furthermore, had my NCB not been due until November or December, for example, after my compensation was paid from you, I would still have received this from the Insurers, and obviously it would not have been deducted from my claim.

You mention in your letter that if you do not deduct the “benefit” from the calculation then in effect I would be receiving a double benefit, but this is exactly what is happening to persons that have their anniversary date after you have done your calculation. You are not deducting NCB from their compensation, but yet they are receiving their NCB award from Pictures insurers after your compensation. Therefore, receiving a double benefit as you put it. How is this a fair system ?

With this in mind and using your same In/Out methodology principle, I presume that you will be writing to all the other Picture customers that had received their NCB after you had done your compensation calculation to ask for this figure to be returned to yourselves. NO I THINK NOT!!!

I am a subscriber to many public forums where we openly discuss the issues surrounding Picture Financial and I have learnt that many people are in the same situation as myself and have had NCB deducted from their compensation whilst many others have not and are now in fact receiving NCB awards after you have compensated them !! So it would seem mine is not an isolated case and there is no consistency being applied in respect of fairness to all. ( A guiding principle I might add, which is in the FSA handbook ).

I would also like to refer you to item 12.4 of this same handbook which states and I quote:- The FSCS must not treat any bonus provided for under a long-term insurance contract as part of the claimant's claim:

In short I feel I am being penalised by you because of the date my NCB was due and this is where your methodology principle falls down, as I am aware from various forums that there are many persons in exactly the same situation as myself and therefore this method is not fair to me nor the other persons that are in the same situation as having their anniversary prior to their compensation calculation.

You have also mentioned in your letter that your rules are governed by the FSA, so therefore I presume that it is the FSA that I need to approach to voice my concerns further should the need arise. I would also like you to advise me which principle you are applying when calculating this compensation as item 12.4 of this same handbook clearly states and I quote:- The FSCS must not treat any bonus provided for under a long term insurance contract as part of the claimant's claim:

I therefore would appreciate your expedited response in this matter as obviously I am unable to bank my compensation until such time this matter has been adequately resolved. Should you require any further information in this matter, please do not hesitate to contact me.