Companies in Default/FSCS Claims - Picture, London Scottish, Twopart

honey2_2

He said your CHEQUE about 20 times during the conversation - I was not rude with the guy, but I told him that communication is paramount paticularly if there is a change to what the customer has been told and you know that there has been a change.

Honey2x

dialysis

honey2 wrote: »

He said your CHEQUE about 20 times during the conversation - I was not rude with the guy, but I told him that communication is paramount paticularly if there is a change to what the customer has been told and you know that there has been a change.

Honey2x

I know Honey deloitte did that with me they told me one week that it was all sorted and then informed me a week later they needed more information. They havent got a clue waht they are doing. I worked in the health service for 25 years, I dread to think what would happen if I gave the wrong or incorrect information to patients, other nurses or doctors.

honey2_2

pinknico wrote: »

Honey2, do you know how long the FSCS have had your claim?

Do you mean from last year or from when Deloittes were finished with it this year?

Honey2 x

dialysis

I have just receive a letter from deloitte wanting further information:mad::mad::mad: so much for having all they needed. I am absolutly furious.

pinknico

Sorry Honey2, I mean this year, do you know when Deloitte handed it back?

pinknico

Oh Dialysis,this is crazy! I wonder if Busbyh has the same letter, she had sent more info.

honey2_2

Oh Di I'm sorry

Honey2x

di3004

honey2 wrote: »

Alan FSCS just rang - he said that Elaine had at the time of the call on Wednesday had given correct information - the cheque run was to be run off on Fri 2/10//09 however there was a problem and the cheque run was unable to go ahead (probably lost the bloody cheque book!). He said to me the cheque run will be carried out tomorrow and will go out 1st class post. He said if any problems develope and the run could not be done then he will ensure I receive a telephone call advising me and telling me when it will be done and when I will receive the CHEQUE.

I asked in what circumstances would it not be run, he said postal strike or machine breaks.

He further explained that C/S take the calls and note lettters, e-mail etc - the other half of the team deal with going over the final figures, decisions complaints and issue of CHEQUES. They do not speak to the public however C/S can ask them for an update on all cases they are working on.
I asked him - if the CHEQUE was supposed to go out on Friday and now it is going to be tomorrow then I take it my claim has been successfull - he said YES you will be sent a CHEQUE tomorrow - I asked what are the details? he said I don't know, C/S are never told - only the other team are told it is confidential between the decision team and the customer, it is not posted on account we never know what the amount is for!!!!!!!.

He finished up apologising and advising he would call tomorrow if the CHEQUE was not being sent.

Honey2 xx

WOW, absolutely fantastic.......:T:T:T:j:j:j
Congratulations Honey :beer::T:T. Xxxx

gumbi

dialysis wrote: »

I have just receive a letter from deloitte wanting further information:mad::mad::mad: so much for having all they needed. I am absolutly furious.

You've got to be kidding:eek:

Just spoken with FSCS and they confirmed that they had paperwork from Delloite's on Friday and that it's with the Senior Management team right now.....I would have assumed that yours would be in the same batch!!

pinknico

I wonder if Friday is cheque day at the FSCS and there is another one this Friday as well as tomorrow.

I also wonder if this is why they were reluctant to give a timescale if they are having problems with producing cheques?