Companies in Default/FSCS Claims - Picture, London Scottish, Twopart

honey2_2

Alan FSCS just rang - he said that Elaine had at the time of the call on Wednesday had given correct information - the cheque run was to be run off on Fri 2/10//09 however there was a problem and the cheque run was unable to go ahead (probably lost the bloody cheque book!). He said to me the cheque run will be carried out tomorrow and will go out 1st class post. He said if any problems develope and the run could not be done then he will ensure I receive a telephone call advising me and telling me when it will be done and when I will receive the CHEQUE.

I asked in what circumstances would it not be run, he said postal strike or machine breaks.

He further explained that C/S take the calls and note lettters, e-mail etc - the other half of the team deal with going over the final figures, decisions complaints and issue of CHEQUES. They do not speak to the public however C/S can ask them for an update on all cases they are working on.
I asked him - if the CHEQUE was supposed to go out on Friday and now it is going to be tomorrow then I take it my claim has been successfull - he said YES you will be sent a CHEQUE tomorrow - I asked what are the details? he said I don't know, C/S are never told - only the other team are told it is confidential between the decision team and the customer, it is not posted on account we never know what the amount is for!!!!!!!.

He finished up apologising and advising he would call tomorrow if the CHEQUE was not being sent.

Honey2 xx

pinknico

Hurray Honey 2, congratulations. xxxxxxxx

honey2_2

di3004 wrote: »

I think that is the best way as well.

I do not have a fax myself, but will sort something out.:T;)

Your local library will have a fax machine they will charge you 50p


Honey2 x

pinknico

We have a winner. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

dialysis

honey2 wrote: »

Alan FSCS just rang - he said that Elaine had at the time of the call on Wednesday had given correct information - the cheque run was to be run off on Fri 2/10//09 however there was a problem and the cheque run was unable to go ahead (probably lost the bloody cheque book!). He said to me the cheque run will be carried out tomorrow and will go out 1st class post. He said if any problems develope and the run could not be done then he will ensure I receive a telephone call advising me and telling me when it will be done and when I will receive the CHEQUE.

I asked in what circumstances would it not be run, he said postal strike or machine breaks.

He further explained that C/S take the calls and note lettters, e-mail etc - the other half of the team deal with going over the final figures, decisions complaints and issue of CHEQUES. They do not speak to the public however C/S can ask them for an update on all cases they are working on.
I asked him - if the CHEQUE was supposed to go out on Friday and now it is going to be tomorrow then I take it my claim has been successfull - he said YES you will be sent a CHEQUE tomorrow - I asked what are the details? he said I don't know, C/S are never told - only the other team are told it is confidential between the decision team and the customer, it is not posted on account we never know what the amount is for!!!!!!!.

He finished up apologising and advising he would call tomorrow if the CHEQUE was not being sent.

Honey2 xx

Hi Honey well so now yu should receive it Wednesday. At least you now know for defo you have won your claim which is really good news.:T:T:T

marshallka

Well done honey!!!!!:beer::T

pinknico

Honey2, do you know how long the FSCS have had your claim?

marshallka

dialysis wrote: »

Hi Honey well so now yu should receive it Wednesday. At least you now know for defo you have won your claim which is really good news.:T:T:T

Perhaps all you lot try that one now.;)

dialysis

pinknico wrote: »

Really sorry honey2, hope this gets sorted today, well done on making a formal complaint, this is now beyond a joke when their notes even back up what you have been told.

I wont be waiting 3 weeks to call now, I am calling on Friday.

Hi Pinknico good on you. I have just emailed the FSCS to find out about ours. Like Honey if I dont hear by Wednesday then I will be ringing them and I wont be too pleased either. :mad:

dialysis

marshallka wrote: »

Perhaps all you lot try that one now.;)

Thanks hun Yes Marshallka I will be doing on Wednesday if I dont get any news by then, formal complaint:T