Genuinely forgot to renew MOT & car involved in accident. Help!

dacouch

The Regional Manager for Quinn is actually a negoiator whose sole job is to get the best job for Quinn on claims (They generally deal with the other party in the accident). As far as I know they are on strict targets and bonuses (They deny this).

Do as Raskazz has advised, with Quinn its is all about the bottom line, when they realises you know what you are talking about you have a much better chance.

You could even show her this thread so she understands you know what your talking about or the relevant posts.

P.S If it does end up going to the Ombudsman it will cost Quinn about £450 in charges from the Ombudsman whether they win or lose...

dacouch

Be very carefull what documents you sign with Quinn, make sure you read anything you sign very carefully as they have history in that field

ellionic

I havnt signed anything yet but i believe theres an accident claim form on its way for me to fill in. I will be doing the letter over the weekend want to make sure its all worded correctly first lol

raskazz

See what those who know most about insurers' customer services - brokers - think of Quinn here:

http://www.insurancetimes.co.uk/images/ITW_041208_16.pdf

They only manage to avoid coming last due to Tradex, who (as one broker said to me only earlier today) "are the kind of insurer you place your worst enemy with".

An apt excerpt:

"Quinn, with 468 ratings from 99 brokers,
scored badly – particularly on quality of cover and
claims handling – to obtain 49% overall. A few
brokers did OK with Quinn. But most struggled.
“They don’t seem to understand what they are
quoting for,” said one. “No appreciation of
underwriting,” thought another. “Apparently
happy to trade on price only.” Cover was “basic to
say the least” and brokers said it often contained
what they saw as vaguely worded clauses and
“trap-doors” that could scupper claims. Quinn’s
documentation, said one senior manager, “arrives
on a slow train from Moscow and looks like it was
processed by a blind man”."

ellionic

raskazz wrote: »

See what those who know most about insurers' customer services - brokers - think of Quinn here:

http://www.insurancetimes.co.uk/images/ITW_041208_16.pdf

They only manage to avoid coming last due to Tradex, who (as one broker said to me only earlier today) "are the kind of insurer you place your worst enemy with".

An apt excerpt:

"Quinn, with 468 ratings from 99 brokers,
scored badly – particularly on quality of cover and
claims handling – to obtain 49% overall. A few
brokers did OK with Quinn. But most struggled.
“They don’t seem to understand what they are
quoting for,” said one. “No appreciation of
underwriting,” thought another. “Apparently
happy to trade on price only.” Cover was “basic to
say the least” and brokers said it often contained
what they saw as vaguely worded clauses and
“trap-doors” that could scupper claims. Quinn’s
documentation, said one senior manager, “arrives
on a slow train from Moscow and looks like it was
processed by a blind man”."

I have learned my lesson never again will i get any insurance without checking reviews and looking into all t&c.
I read lots of stuff last night on google about quinn and it was all bad but i had no idea it was this bad. The woman today even said something about quinn having "some bad press" and i said "not some alot " she sharp changed the subject.

dacouch

Ask the Quinn Regional Manager about the claim they dealt with for Murrays Timber Yard which is an infamous Quinn claim. Her reaction will be amusing.

Quentin

Maybe ellionic should await the outcome of her own problem before just baiting them about theirs. Quinn's skin will be much more leathery than the ellionic's!!

raskazz

dacouch wrote: »

Ask the Quinn Regional Manager about the claim they dealt with for Murrays Timber Yard which is an infamous Quinn claim. Her reaction will be amusing.

Link: http://www.instimes.co.uk/story.asp?storycode=363545

Another example to add to the Quinn hall of shame.

Spot the difference:

"The dispute centred on a claim for €54m (£36.4m)"


"The case centred on whether a €14.7m (£9.9m) payment by Quinn-direct was in full and final settlement of the claim."

Also note:

"Quinn-direct’s commercial and UK sales manager, James Gannon, came under fire from the judge, who expressed dissatisfaction with his evidence and at one point threatened to cite him for contempt."

dacouch

That case is exactly why I recommended reading any documents Quinn ask you to sign as I believe thats how this case came about.

I used to love winding the Quinn rep up with the Murray Timber Yard, I assume the settlement figure was negoiated by the "Regional Manager"

raskazz

Atomised wrote: »

Wow. I was about to ask for a quote from Quin but I think i'll leave it. This thread has confused me as if an MOT isn't a legal requirement , why have one?

It obviously is a legal requirement, but in this thread we have been more concerned with the question of what effect the lack of MOT has on an insurance policy.