Rude Customer.

Esqui

tandraig wrote: »

fair point esqui - but that only applies if you have the power to solve customer problems - in a lot of stores only the manager could authorise giving refunds or a supervisor.

Fair point for you, as well. I guess I am quite lucky in being able to authorise refunds and sort out problems in my current position. I do understand your point - some customers are rude and I am not afraid to ask people to leave if they're unneccessarily rude to me, or shout, or swear at me. I agree, I'm not paid enough to take that, and I won't. Neither are my managers though, and I would rather they also refused to serve rude customers rather than make me look like a stroppy idiot by taking the customers off my hands and sorting them out. Sure, I can understand people might be angry, and a slight bit of rudeness I can put up with. But I can't stand to have exceptionally rude people in my store, and I'm not afraid to let them know

melorablack

Esqui wrote: »

Fair point for you, as well. I guess I am quite lucky in being able to authorise refunds and sort out problems in my current position. I do understand your point - some customers are rude and I am not afraid to ask people to leave if they're unneccessarily rude to me, or shout, or swear at me. I agree, I'm not paid enough to take that, and I won't. Neither are my managers though, and I would rather they also refused to serve rude customers rather than make me look like a stroppy idiot by taking the customers off my hands and sorting them out. Sure, I can understand people might be angry, and a slight bit of rudeness I can put up with. But I can't stand to have exceptionally rude people in my store, and I'm not afraid to let them know

I have to say that that really annoys me, when a customer is shouting and ranting down the phone wanting more money, when they aren't due it and they ask to speak to a manager. The manager then just gives them what they want to save them the hassle of arguing why the customer isn't due anymore - plus most of the time the manager doesn't know the reasons why this is. :mad:

This makes me look bad when I could have never had given the customer what they wanted anyway because I can't authorise it! I can't ask a manager to do it either I can only put the customer on to the manager if they ask. :mad:

Esqui

Absolutely. I respect my managers far more for backing me up, rather than making me look like I've got no idea what I'm doing, or that I could have done something for the customer but didn't want to.

tandraig

totally agree with you both there. but - as i was usually working temp and lowest on totem pole - had to pass the buck sorry. if no customer service desk then its manager or senior advisor. I have had one of those sorry !!!!!! who made me look stupid - but that was his problem not mine! and btw found out later he got rollocking as I was right and he was wrong!

dacouch

JCS1 wrote: »

I do disagree with being charged for lime in beer . Best way to get bar staff to understand is to ask them for a pint (cos you get charged for full pint) and when pint is served ask them to add the lime to the already full glass.

I agree, I've worked in numerous bars and have never worked in one that charged for a shot of lime to be added to a pint. Like you said they have paid for a pint of beer and the lime costs a fraction of the cost of beer so the bars always prefered it if people had lime or lemonate shots in the beer as it meant more profit.

Could you imagine trying to charge someone for the lemonade splash in the Lager Top (I say lager top but most bars make it a lager bottom which really annoys me, its so lazy and is not a lager top)

ShockingPink

I'm generally quite a "good" customer (i.e. a it of a pushover because I don't like to make a fuss!). However, the other day I did feel the need to have a polite discussion with a member of staff in a cafe we called in to.

It was lunch time, and I don't have a particularly large apetite, so I decided to ask for a half-portion. On the menu, a few dishes are listed under "children's meals", but there is also a comment that anything else on the menu is available as a child's meal - just ask. So I asked for a half-portion of veggie lasagne (I thought this was a long-shot, as lasagne is usually pre-portioned, but asked anyway!).

The waitress said, "Do you mean, like a kids' portion?" so I said yes. When she brought it over, I thought it looked quite large, but then saw my husband's dish, and it was huge. I therefore concluded that this was a children's meal, and expected to be charged about 2/3 the price of a full-size one.

When we went to pay, the girl didn't give us a bill, but keyed the details in to the till and told me how much to pay. I did a quick calculation, and asked, "Did you charge me full price for the lasagne? I asked for a children's portion".

"Yes, but we don't do it"

"You didn't think to tell me that?"

"Well, we don't do kids' portions of that, so I just gave you a bit less" :eek:

"And charged me full price?"

"Oh..." (recalculates bill and knocks 3 quid off it):rotfl:

young_victor_meldrew

I do feel the pain of staff who have to deal with rude customers. Reminds me of a real Jerk I used to work with who was a real wimp around the office, and if the rumours are to be trusted, at home as well.

This bloke would often sit at his desk, phone on loudspeaker giving grief to people over the phone, perhaps he felt this made him appear more masculine? On one loudspeakered-for-all-to-hear call, he bit off more than he could chew when he called his phone company to complain about his bill being too much and how he pays for "a million units per month"

He berated, belittled, swore at, overtalked, and behaved in a disgusting manner towards the person on the other end of the phone who took it in his stride, until the customer service rep went from meek to very loud and bellowed "SIR, I HAVE TAKEN QUITE ENOUGH OF YOUR VULGARITY AND RUDENESS, FOR THE RECORD, CALLS TO PREMIUM RATE NUMBERS ARE NOT INCLUDED IN YOUR MONTHLY BUNDLE, HENCE, ALL THESE CALLS TO ADULT SEX LINES ARE RACKING UP YOUR BILL, AND FOR THE RECORD, IT IS YOU NOT I THAT IS THE WAN*ER - HENCE - YOU ARE CONSTANTLY CALLING (reads out premium rate number)"

The line went dead, and *** sat at his desk in shock for ages whilst we all laughed at him.