Rude Customer.

dfh

naz101 wrote: »

this customer didnt go off on me but i wish she ha as i feel sooo bad!!

it was a number of years ago when i worked in a phone shop part time during uni. one of the sales had just gone on ( i think it was after xmas).
nayway she must have been about 15 with her mum and she picled up a case which had the £9.99 price tag still partially showing with a £4.99 tag on top.
i either assumed someone had labelled it incorrectly or someone had put a price tag from something else on top(as we were meant to emove the label underneath or put the second one on neatly)

i charged her full price and she never said a word... simply went back to mum and asked for extra money

i later found out that the cases had indeed been reduced but not on the system and a lazy sales person didnt put the abel on correctly.

that must have been about 5 years ago but i still feel soooooo bad!!!!!!!!:(

Could you not have checked with a manager to make sure you were charging the right price?

Red_Car_2

I've someone landed in a job dealing with customer complaints. I did like the job at first because I liked resolving things but as the company made cut backs on staff they want me to do more and more work and the number of 'nasties' I have to speak to is becoming more frequent. Sometimes I genuinely feel like I need to have a week off work with stress, but once I feel better I'd just have to go back to the same job and very soon I'd need another week off. Obviously getting another job is on the agenda.

Hugbubble

dfh wrote: »

Thanks for the info.From your own experience,do you agree that us native english are less likely to try on this kind of con? I would certanly think so.

Fail to see why a person's ethnicity would be relevant

ShockingPink

Hugbubble wrote: »

Fail to see why a person's ethnicity would be relevant

I'm assuming that DFH is sarcastically alluding to the fact that the post s/he quotes specifically mentions "an Asian woman" as the failed con-artist. S/he did forget to add that men are also far less likely to try this sort of scam.

Hugbubble

ShockingPink wrote: »

I'm assuming that DFH is sarcastically alluding to the fact that the post s/he quotes specifically mentions "an Asian woman" as the failed con-artist. S/he did forget to add that men are also far less likely to try this sort of scam.

Ah I didn't pick up on the sarcasm. I just thought s/he was being racist. I'll give her/ him the benefit of the doubt- like you- and assume s/he was being sarcastic. That sits better with me anyway

Reverbe

erm I wasn't being racist. its a description . I could have also said old lady or fat lady or brunette...Just happened to be an older asian lady that tried to pull a fast one in this case. I should probably not have mentioned it as past experience of any descriptions on the board always leads to someone falsely reading some kind of ism into it...
:rolleyes:
:rolleyes:
:rolleyes:

stuvee02

sporedude wrote: »

"The customer is always right" <

---

Biggest bullsh*t ever.

Just thought I'd add that.

Thats the one that always get's me. I had a customer rant and rave - in an email - about how I knew nothing about customer service and he was going to give me a lesson in Customer Service 101 (one of our cousins from across the pond I think?) and that the customer is always right 'whether I thought so or not'... Had he actually reread the email thread he was replying to he would have seen in black and white that the error was his but we were still offering to help out.

Personally I would rather someone politely explained to me if I had made an error in something I had ordered or what I thought was going to occur in a transaction. That way I am less likely to make the same mistake in the future - it's called learning...

I do find that those people who say 'the customer is always right' have invariably made the error themselves but still expect you to sort it out without cost or inconvenience to them.

Stu

MothballsWallet

Re: the dumb kebab shop owner and the ham sandwich - I think he made a real pigs ear of dealing with the situation...

Sorry, but I couldn't resist

ithinkyourcrazy

I love this thread. Where i work i get so much abuse. I have been told to f&*£ off many a time, been told i have ruined a customer's life. I have worked in my job for 7 years. People always say "well last year the price was this much" was i said so sorry it wasn't, i always get "how would you know?" grr. With the nice customers i am always nice back to them, but with the rude and nasty people i can't be nice! A lot of customers just be rude for the hell of it and think the more they kick up a fuss the more they will get.

Hugbubble

Reverbe wrote: »

erm I wasn't being racist. its a description . I could have also said old lady or fat lady or brunette...Just happened to be an older asian lady that tried to pull a fast one in this case. I should probably not have mentioned it as past experience of any descriptions on the board always leads to someone falsely reading some kind of ism into it...
:rolleyes:
:rolleyes:
:rolleyes:

Actually I wasn't talking about you and your description of the lady, rather dfh's response which I found a bit disconcerting...apparently dfh was being sarcastic though