Virgin 9months 0% NO FEE

Nailer99

To report back - they couldn't shift the account limits around - neither call centre op nor his manager knew how to do it! In the end they just applied for a standard credit limit increase for me - which was rejected!!! :-o

CannyJock

danb77 wrote: »

To report back - they couldn't shift the account limits around - neither call centre op nor his manager knew how to do it! In the end they just applied for a standard credit limit increase for me - which was rejected!!! :-o

It's been standard on their accounts for quite some time now - have you just phoned them and spoke to a weekend warrior or during normal office hours?

Nailer99

Normal office hours. Bloke seemed to think that it was impossible to "merge" the accounts, as he kept calling it, which either of them had a positive balance. As I had detailed BTs in my application form, they transferred as soon as the account went live.

YorkshireBoy

danb77 wrote: »

Normal office hours. Bloke seemed to think that it was impossible

Strange! I had a conversation just the other day with them when they offered to do it for me there and then.

Difference was probably that I rang customer loyalty directly on 0800 783 1116 (during office hours).

Nailer99

I will try that next week. ;-)

bigstevex

I just got called finally about my application from 2-3 weeks ago and its approved, they have also moved most of my mbna limit over onto this card, they said if I ever close the other mbna one just ring up and I can have the remaining limit transferred to this one so its definately possible, just need the right member of staff it would appear!

reddevilled

I am having problems with my Virgin card. Applied on the 0% fee, did the balance transfer over the phone (getting them to confirm many times it was 0% fee), and guess what. I got charged a 4% fee.

I've spoken to them 4 times over the past 2 weeks and each time get told that they made a mistake and they'll remove it but they still haven't. Feel like I'm hitting my head against a brick wall!

Any suggestions on how to proceed?

YorkshireBoy

reddevilled wrote: »

Any suggestions on how to proceed?

Formalise your complaint...

http://uk.virginmoney.com/virgin/contact/complaint.jsp

You'll then have your money credited back to the account within 8 weeks (of the date they receive your complaint).

reddevilled

I have just had a callback from Virgin, before I logged a formal complaint. Apparently the offer did not include money transfers at 0%, just balance transfers. We have agreed that if I pay back the amount I borrowed they would write off the fee.

Not ideal, but its a solution to the problem!

wizk1

Just out of interest, does the 0% deal end on the 9 month anniversary of the account setup, or does it end on the due date of the 9th bill? I'm unsure as to when I should pay off the balance in full to avoid the interest charge.