Glasses....anyone buy from Selectspecs or eyewearcentre?

neilht

now been waiting 10 weeks.......:(

should be dispatched this week, but then again the helpdesk have said that a few times berore...............

alandbailey

Selectspecs rep,

Why do you make it almost impossible to contact your firm unless one logs in?
Although I enter the correct login details, and even tried to register with my other email address, I still cannot access checkout to confirm my order or contact you. I had no problems in October 2010.
I am tempted to go elsewhere but I like your prices and VFM.
:mad:

neilht

James can you tell me what is going on with my order? You have had my frames for over 11 weeks, the helpdesk keep saying they will be dispatched week after week.

if they are not dispatched this week i want a full refund and my frames back

thanks.
Neil

SelectSpecs_company_representative

Alandbailey,

Please contac us using our live chat service if you can, we should be able to assist you through that. You can contact us through our contact system without being a user, you can 'contact us as a guest'. If you're registered then you can request to have your password reset.

Kind regards,
James

SelectSpecs_company_representative

Neilht,

Unfortunately I can only go with what our optician has already told you:-

"unfortunately your prescription is quite complicated with high cylinder powers and prism in high index lenses. We have made various lenses now but for various reasons they have not passed our QC checks, but we have a pair in our glazing laboratory now which will ship early next week, again please accept our apologies, we will include some free items with your order as a good will gesture."

nedmundo

neilht wrote: »

James can you tell me what is going on with my order? You have had my frames for over 11 weeks, the helpdesk keep saying they will be dispatched week after week.

if they are not dispatched this week i want a full refund and my frames back

thanks.
Neil

That must be getting on for a record:rotfl::rotfl::rotfl:

Are you surfacing the lenses by hand?

neilht

well recieved them on the weekend, along with some free bits.

Had a splitting headache for the first day of wearing then but seem ok now, I wear prescription saftey specs while at work and put the normal ones on at the end of the shift. The new ones are the same prescription but seem slightly different, prob because they are half the lens width.

The free glasses I recieved from Hong Kong are utter garbage looking through them is painfull these will not be used!


I would use selectspecs again if they could guarantee a wait of no longer than 2 weeks lol.

11 weeks is just poor

help_is_needed

Help!!!!
I ordered some glasses on 24th November and still not received anything! I have got an invoice and payment has been taken. When I try to track my order or go on their website, the page will not show it says
"A PHP Error was encountered Severity: Notice
Message: Trying to get property of non-object
Filename: models/Profile.php
Line Number: 73
Fatal error: Call to undefined method stdClass::loggedIn() in /home/select/public_html/sscore/application/controllers/account.php on line 59

What the heck does that mean???. Their email address does not receive emails and there is no contact number. How am I supposed to contact them!!:(:(:(

SelectSpecs_company_representative

Help. Please drop us an email through our contact system or use our live chat service and we'll help you.

http://www.selectspecs.com/customer-services/

justusx

Thu, Dec 15 2011 1:34pm
Name: lisa oxley
E-mail:

Comments: Order number 200750
Hi I have received my glasses today and they do not match the order I made, the arms are black/purple as advertised but the bridge is a solid definite PINK!! I did speak to an adviser and did show her the picture but got no satisfactory answer to the problem.. I do not wear pink so the glasses are of no use to me at all and are certainly not what I ordered, I ordered Black / Purple, Colour; Semi-transparent and did expect the bridge as pictured to match the arms.. Please help me in this matter.. Lisa

Thu, Dec 15 2011 4:21pm - Customer Support
Thank you for your email, yes, the frame can be not exactly what you expected, but there is always some risk buying online, unfortunately prescription glasses are a non-refundable item and can't be returned or refunded, sorry.

Warmest regards,

Dmitry P.
SelectSpecs.com Support

So to be honest I am disgusted at that reply I mean the comment: yes, the frame can be not exactly what you expected, but there is always some risk buying online, is disgraceful.. I feel I should get what I ordered.. I cannot recommend this company at all BEWARE!!!