Mobiles.co.uk cashback problems

mobilejunkie

Make your mind up - either I'm making you yawn or keeping you awake. It can't be both unless your a cpw rep!

jase951

MJ a few posts back when you replied and disagreed, I never said don't take a copy of the T&C which everyone should do anyway (no-one would buy a house without keeping the contract?) (if they are that, and if they are should the company not legally have a record?). As the rep said this is a contractual issue.

Guys_Dad wrote: »

Getting really bored with this now.

We know
(a) Cashback cheques can take up to 58 days to be sent back. No one has yet said it takes longer.
(b) That timescale is too long and the mobiles.co.uk rep has conceded that and they are trying to shorten the timescale.
(c) It was ambiguous before as to how long it would take and the site could be read in such a way that the cheque would arrive in the customer's hands in 30 days.
(d) The site did not indicate that no mail would be accepted on Saturdays and Sundays. Wording is being changed to cover this. (Better cover bank holidays too, Ben!)
(e) OP has had his claim accepted and will report when his cheque arrives.
(f) There still seems to be a gap between what Ben has promised and Silk being sorted out, which doesn't reflect well, I must say, even given a c**k up theory. Ben acknowledges that.
(g) "Ben" may at a later date become a team, as per the Vodafone Rep on other threads.
(h) No one has as yet posted that mobiles.co.uk have reneged on their claim, assuming that the OP gets his dues.
(i) There is some other technical dispute about whether or not the time taken to pay cashback by redemption cheques forms t&c or not. That awaits a court case.


Now - what else is there to discuss?

This is key to this. What I've been suggesting in my past posts is do we risk driving these companies into the ground after (if) finding that this is unlawful practice?

Guys_Dad

mobilejunkie wrote: »

Make your mind up - either I'm making you yawn or keeping you awake. It can't be both unless your a cpw rep!

Isn't a cure for insomnia something that makes you sleep, not keeps you awake?

mobilejunkie

True. I acknowledge that.

It could be argued that I/we drove some dealers into he ground by assisting so many of their customers to actually obtain their cashbacks. In the case of a huge company like cpw there isn't much danger of that. I would like to risk making them actually acknowledge their own t&c and stick to them though - there is absolutely no question (no matter what the rep says) that these ARE t&c and the rep is saying that they aren't - but something entirely different which suits their inability or unwillingness to actually comply with them - whilst APPlying them when it suits to their customers. IF they complied with BOTH sides of their t&c rather than just the ones which suit them I wouldn't take issue. However, it was the rep's initial response to dismiss them and subsequent attempts to re-write them rather than doing so which I really take issue with.

jase951

Whether they are T&C is still an opinion, I do however agree with you though.

What I meant earlier was that if this is found to be unlawful do we risk making the cashback contracts unprofitable for CPW, therefore resulting in them closing those all down and resorting to just free gifts, etc. Is that what we want?

Obviously not, I understand that all this is simply picking out problems to try to get your (or client's) money back. Which admittedly I would do too if it came to that.

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

IF they complied with BOTH sides of their t&c rather than just the ones which suit them I wouldn't take issue. However, it was the rep's initial response to dismiss them and subsequent attempts to re-write them rather than doing so which I really take issue with.

MJ, I really don't want to have to keep returning to this issue but this simply isn't true, it's a heavily biased and accusatory account of steps I took to help future customers and relates to the time taken for the cheque to come in the post, not the redemption deal. All cheques take this long to be raised and I'm working to make it faster.

Please can we agree to disagree, and move on? Almost everybody else who has taken the time to post on this thread would probably thank us.

We are undertaking a review of our cashback pages at the moment focusing on their useability which I'd be happy to share with you privately, to get your views on it in advance of it going live. I don't think I can say fairer than that?

Regards,

Mobiles.co.uk_company_representative

jase951 wrote: »

Obviously not, I understand that all this is simply picking out problems to try to get your (or client's) money back. Which admittedly I would do too if it came to that.

This isn't related to cashback claims at all, other than that they're paid by cheque and this takes a certain amount of time. All cheques go this route.

The claim in question was approved, as was MJ's. I feel I have to point out that redemption deals simply aren't the issue here

Regards,

mobilejunkie

Not sure silk would. He's been having his own battle with you for about as long as our exchanges. Quick - another happy customer just appeared on one of the other threads on your company.

I would be prepared to offer my opinion IF you acknowledge that t&c ARE t&c. I am not THAT concerned about you re-writing them as such - that is another issue. I am more concerned with the fact that whatever you may write is nonsense unless YOU accept that they ARE t&c. I wouldn't want to be painted as being consulted in some way on t&c which you subsequently claim aren't t&c. I don't think I could be fairer than that?

thommy

Guys_Dad wrote: »

Getting really bored with this now.

We know
(a) Cashback cheques can take up to 58 days to be sent back. No one has yet said it takes longer.
(b) That timescale is too long and the mobiles.co.uk rep has conceded that and they are trying to shorten the timescale.
(c) It was ambiguous before as to how long it would take and the site could be read in such a way that the cheque would arrive in the customer's hands in 30 days.
(d) The site did not indicate that no mail would be accepted on Saturdays and Sundays. Wording is being changed to cover this. (Better cover bank holidays too, Ben!)
(e) OP has had his claim accepted and will report when his cheque arrives.
(f) There still seems to be a gap between what Ben has promised and Silk being sorted out, which doesn't reflect well, I must say, even given a c**k up theory. Ben acknowledges that.
(g) "Ben" may at a later date become a team, as per the Vodafone Rep on other threads.
(h) No one has as yet posted that mobiles.co.uk have reneged on their claim, assuming that the OP gets his dues.
(i) There is some other technical dispute about whether or not the time taken to pay cashback by redemption cheques forms t&c or not. That awaits a court case.


Now - what else is there to discuss?

and so say all of us....

mobilejunkie

So now you speak for everyone too. You really SHOULD become a rep for this company!!