Madasafish...5Gb just isn't enough!

cheghead

For any of you out there thinking of joining Madasafish dont unless you really are a 'light' user. I dont download any p2p stuff but since signing up I find I am using about 0.3Gb/day. Not a great deal I thought but over a month that is 11Gb. This means an extra £6/month on the bill. Not such a good deal is it? I am cancelling straight away and taking the £25 cost to cancel. Others beware!

skiddy2k

it clearly states the allowance on the website:
max BB - 5gb
max+ BB - 20gb
... before getting a ISP, ALLWAYS check it meets your requirments. why would you sign up to it then complain its not enough... should have checked earlier.. only one person to blame.. wether its a good deal or not is personal choice.. if you would have done your research, maybe it wouldnt have happened

Rex_Mundi

I'm not questioning anyones maths ability here......(not everyone finds it easy).

It IS up to all of us to check out whether ANY package is good enough for us before we sign up though.

Yes.........It's true that the majority of users don't know their actual usage per month, but before signing up with a service that has such a LOW limit. It would be the sensible thing to do, to check before we signed on the dotted line.

Probably your only hope (presuming you are still in your original contract period), is to see if you could upgrade to a higher allowance package under the same minimum contract terms.

cheghead

Rex_Mundi wrote:

I'm not questioning anyones maths ability here......(not everyone finds it easy).

It IS up to all of us to check out whether ANY package is good enough for us before we sign up though.

Yes.........It's true that the majority of users don't know their actual usage per month, but before signing up with a service that has such a LOW limit. It would be the sensible thing to do, to check before we signed on the dotted line.

Probably your only hope (presuming you are still in your original contract period), is to see if you could upgrade to a higher allowance package under the same minimum contract terms.

Exactly my point. Im gonna learn the hard way but in the long run it would be better for me to get out now and go 'un-limited' instead of running up large bills.

(Still dont expect stupid comments like the one above thou)!

mrJ_5

all i can say is - good luck for finding an unlimited service, which you will want to pay for

mainly because unlimited services are becoming rare to find, plus if you do find it, it will cost you a bit of money, so do not expect to find any cheap unlimited deals around

sloughflint

I think this site is just great. Got many ideas from it and many people prepared to take the time to offer sound advice. It is disappointing to see the occasional poor comments like the ones above. Totally unecessary and cowardly in my opinion.

cheghead

sloughflint wrote:

I think this site is just great. Got many ideas from it and many people prepared to take the time to offer sound advice. It is disappointing to see the occasional poor comments like the ones above. Totally unecessary and cowardly in my opinion.

You must of read my mind!

dave49

I warned everyone about this in January - I was getting out when Martin was plugging this - I always warned 5gb is too little. A reasonable amount would be 20 / 30 gb. This outfit make their money from people going over their limit.

regvardy

Here's some guidance for anybody moving to the new standard 8mb broadband.

If you are moving from dial-up (with its unlimited downloads (unlimited because its so damn slow)) you proabably won't be aware how much you are downloading, or, if you think you are aware, remember that your usage and downloading will change with broadband, particularly 8mb broadband.

Be wary of any Broadband sites guide to how much downloading you can do in any week or month at a given cap limit of say 2GB or 5GB. Most will currently claim that 90% of their customers stay within that limit. (maybe true at 1mb speed, but as standard moves to 8mb, this 90% figure will be rubbish)

Let me further point that there is a vast difference between what you can download practically at a dial up speed of 56k and what you download at 2mb. There is also a big difference between what you can practically download at 2mb and 8mb speeds. In other words, there is no point choosing a Broadband package based on your 56K usage (or even say 2gb usage if upgrading to 8mb). Your usage, at say 8mb, will be very different.

At 8mb, which in the next 6 months will be the standard, downloading films, downloading Sports clips from Sky by Broadband, downloading missed episodes of SOAPS, downloading other BBC and ITV programmes becomes easy (most of this content is already available). If you haven't downloaded music you will start doing this as well because its easy. BUT!!! Start downloading this content and 2GB and 5GB monthly caps are useless. One movie can be as much as 1GB downloaded.

If you are not going to downlaod MOVIES, MUSIC watch sport clips etc........ you are wasting your time getting 8mb broadband!!!!!!!!!!

It you are about to get 8mb, you will start downloading MOVIES, MUSIC tv programmes and you will find 2GB and 5GB caps totally inadequate.

From a business point of view, any BROADBAND company with a monthly cap that charges for any over use, has a vested interest in getting its customers onto 8mb speed. They know that with this speed most customers will either be charged for breaking the cap limit or will have to migrate to one of the very expensive higher cap limit packages.

So, to reiterate, if you are going to migrate from 56K or even 1mb and 2mb broadband to 8mb speed (the next standard) be very aware of what that 8mb speed allows you to download practically. Your INTERNET usage will move up a notch or two and small download limits (anthying below 40GB) will be getting alot of BAD PRESS.

Rex_Mundi

My ISP (Zen Internet) provides a page that can help you judge your approximate usage per month depending on your use of the internet. The figures it gives are ONLY approximate, but they could help to give you an idea of what your usage may be. (click the link below to try it out)........

Bandwidth Usage Guide

Madasafish_Customer_Care

I’d like to put my two cents in here if I may….

Firstly our 5GB product is more generous in terms of usage allowance and less expensive than our competitors. There are ISPs out there who offer ‘unlimited*’ but these are more expensive and most of the time they’re not really unlimited (*Fair Usage Policy applies).

The majority of our customers do not exceed 5GB. If you are on the 5GB package with us and you’re exceeding the usage you can switch to our 20GB package without incurring any additional contractual obligation.

Regvardy and I have disagreed in the past about 8Mb speeds – and I disagree here too! I don’t believe that 8Mb speeds are going to change the bandwidth requirements of the average Internet User. I believe that bandwidth requirements are going to be impacted when applications that make downloading films/large files more common place and legal not because the average Internet user has faster speeds.

Our customers have been quite pleased with us that we’re offering the 8Mb upgrades for free. We want our customers to be happy because we want for them to stay with us for the long term. We’re not employing an underhanded technique to get our customers to exceed their usage allowance. From what we’ve seen so far, the upgrade to 8Mb hasn’t changed the usage habits of our customers.

From a personal perspective my usage hasn’t changed since I’ve had the 8Mb upgrade. The only change to my bandwidth usage was because my flatmate developed a sudden obsession with “The Mighty Boosh” which led him to download the whole TV series, usage for that month was still only 3.82 GB and now it’s back down to what looks to be 1.80 GB (or thereabout) by the end of the month. The fact is he would have downloaded the series if we were on a 2Mb or 8Mb connection, the speed we were getting had nothing to do with his decision to download.

What I find interesting is that the criticism here has been for our usage allowance, but shouldn't the argument be against ISPs that offer ‘unlimited’ but with a fair usage policy? Madasafish does exactly what we say we do; we don’t entrap our customers with double talk or confusing jargon.

What about service providers who offer greater usage (more expensive) but then throttle/traffic shape, restrict P2P or don’t give access to newsgroups? For the record, we do NOT throttle, restrict P2P and you get access to Giganews.

There are people out there who do need greater usage than what we offer, however I think that in these forums you’ll find quite a few happy Madasafish 8Mb customers who have not even come close to exceeding the 5GB monthly usage allowance. I hope some of them will share their opinion in this thread.

Kind regards,
Samara
Madasafish Customer Care