toys r us customer services stinks

farley12

cant believe im being fobbed of with really bad customer service when their product arrived incomplete, im now haing to drive 40 miles each way to return and item for exchange!!!!! and all they can do is apoligse and say theres nothing they can do!!!!1:mad::mad::mad:

Azari

farley12 wrote: »

cant believe im being fobbed of with really bad customer service when their product arrived incomplete, im now haing to drive 40 miles each way to return and item for exchange!!!!! and all they can do is apoligse and say theres nothing they can do!!!!1:mad::mad::mad:

Tell them that you want then to send a replacement and pick up the faulty item at their expense. If they refuse, tell them that you will do the exchange in person but that you will charge them for you expenses.

Make sure you have proof of what everything that has happened and happens.

If they don't play ball, once you have the replacement invoice them for your travel expenses.

If they refuse to pay, take them to the small claims court.

System

80 mile round trip. What's that in petrol? £15? Would you really take a company to the small claims court for £15?

meer53

goater78 wrote: »

80 mile round trip. What's that in petrol? £15? Would you really take a company to the small claims court for £15?

"But it's the principle" blah blah blah

vyle

Ok, I'm going to be that guy:

Why bump a 6 year old thread for that?

ThumbRemote

goater78 wrote: »

80 mile round trip. What's that in petrol? £15? Would you really take a company to the small claims court for £15?

Do you think it's acceptable for companies to ignore the law?

At the HMRC rate of 45p per mile, 80 miles is £36

kuohu

vyle wrote: »

Ok, I'm going to be that guy:

Why bump a 6 year old thread for that?

10 minutes of my life I'm not going to get back, reading the epic first post.

System

ThumbRemote wrote: »

Do you think it's acceptable for companies to ignore the law?

At the HMRC rate of 45p per mile, 80 miles is £36

Report them to trading standards is the easiest and most sensible solution.

Taking them to the small claims court for the cost of petrol is a ridiculous idea.

ThumbRemote

You've not answered my question.

System

ThumbRemote wrote: »

You've not answered my question.

Saying report them to trading standards clearly answers your question.

It's also not relevant. I have never said its acceptable for companies to flout the law. All I've said is its not worth going to the small claims court for such a small amount of money.