The Mystery Shopping Thread - X

skywalker83

has anyone signed up for the bare credit card assignments?

Matt567

Guys I've just had to release a few bits on RE

Grrrrrrrr

Not enought to warrant the Alert Thread

fabsaver

ukmonkey wrote: »

Yeah, have done.

I could kick myself for not expressing this last night, because I'd have got the error, noticed, and been able to reschedule it. !!!!!!!!

What's betting that GAP don't reply until after 7/8pm, which is their absoloute deadline?! GRR! I'm sooo annoyed with myself!

Don't beat yourself up:D If it makes you feel any better you wouldn't have been able to reschedule it last night. That's because the GAP system changes to the next day at 3pm for some reason Probably Aussie time. Their system doesn't allow you to book or reschedule anything for the same day after that time.

BerryDelight

BerryDelight wrote: »

Had my first MS crisis today. Had a supermarket visit and I had to see two departments. One dept fine but the other I couldnt find a staff member to speak to!! I waited 45 minutes, gave up cos it was becoming obvious. The best bit the one staff member who should have been able to help promptly told me her lunch started in two minutes at which point she would no longer help.....she wasnt replaced during her break......... they lost at least three customers because no one could answer queries......I have emailed TNS and asked what to do about the questionnaire. Hope I did the right thing!

Sorry to bump! No response from TNS who will undoubtedly be finished for the weekend, I will have to complete the report even though its possible I wont get paid because I couldnt properly complete the second dept. Any advice?:o

ukmonkey

fabsaver wrote: »

Don't beat yourself up:D If it makes you feel any better you wouldn't have been able to reschedule it last night. That's because the GAP system changes to the next day at 3pm for some reason Probably Aussie time. Their system doesn't allow you to book or reschedule anything for the same day after that time.

Aye, you're right.

-

No reply from GAP yet, looking like I'll be having Pizza again on Saturday evening! GRRRR!

fabsaver

skywalker83 wrote: »

has anyone signed up for the bare credit card assignments?

Are they the ones discussed on here the other day where you have to give them your account login details?

If so there's no way I'll be signing up:eek:

KaramelRose

BerryDelight wrote: »

Sorry to bump! No response from TNS who will undoubtedly be finished for the weekend, I will have to complete the report even though its possible I wont get paid because I couldnt properly complete the second dept. Any advice?:o

I've not done a job for TNS yet, but my instinct tells me that it's the shops fault that they had no staff available and that poorly affects customer service - which is what you're there to assess. Write up the report, let the store know that if they had more staff available they may perform better.

Matt567

fabsaver wrote: »

Are they the ones discussed on here the other day where you have to give them your account login details?

If so there's no way I'll be signing up:eek:

Me neither!

fabsaver

BerryDelight wrote: »

Had my first MS crisis today. Had a supermarket visit and I had to see two departments. One dept fine but the other I couldnt find a staff member to speak to!! I waited 45 minutes, gave up cos it was becoming obvious. The best bit the one staff member who should have been able to help promptly told me her lunch started in two minutes at which point she would no longer help.....she wasnt replaced during her break......... they lost at least three customers because no one could answer queries......I have emailed TNS and asked what to do about the questionnaire. Hope I did the right thing!

That sounds like very poor service and your feedback should still be valuable to them. I would just comment as fully as possible within the questionnaire and answer no to all of the questions about that department.

I did one of those and after waiting a while (not as long as 45 minutes though) I went to a nearby department to ask if there was anyone working where I needed assistance.

After the time you spent on it I think you should still expect to be paid. The instructions aren't clear on what you should do if there isn't a member of staff in that department.

jediteacher

I've never seen any mobile shops on GFK all I get are banks.

Just won a small victory with TNS. Since they've sacked all their area managers their system for dealing with anything has been really bad (well for me anyway). I was given a job to do which I did but when I went to enter the results the link no longer worked. I emailed them about it as I could not find a number and it took them three days to reply. In the meantime they cancelled the assignment saying that I had not filled in the results. I obviously emailed back. Still no answer. I then went on holiday and when I got back I had a really snotty email about being more reliable and that I should not accept assignments unless I was prepared to complete them. I have to admit that I did sent back a rather curt email to them saying it was their fault that they had messed up the link and had not replied within the time frame and that whilst we had the area managers this would have been resolved the same day not two weeks later! I also sent copies of all the emails I had sent them and the ones they had sent me. Today I got a call and was given an apology for the email and the fact that the customer service team did not reply in time and I would be paid for the job. I also got an email with an official apology. All this for a few pounds! :eek: