Rude email from Ramada Jarvis Manager

poppet

consultant31 wrote: »

To be honest I find it rather funny, maybe I have a weird sense of humour!

Print out the email and take it with you. Show it to the GM when you get there and stand back to see the mortification on his face

:rotfl:Hillarious - it's exactly the kind of thing i would do!

millymollyk

Is it me or are people just being downright rude about the OP staceysteve? I'm sure they didn't post their experience with Ramada Jarvis on here to get slated and called chavs! :mad:

Personally I think people need to complain more when they get rubbish service. The British culture seems to be to take it without complaining! It is only feedback that let people know how they are preforming and if they want your business they need to earn it!

Remember - it's the squeeky wheel that gets oiled!

staceysteve

Exactly millymolly but at the same time I'd rather complain, get it all free and be called a 'chav' than accept bad service.
...Think they are just jealous lol!!

Ada_Doom

What makes you think Op is a chav (grrr hate that word)?

I do feel a bit sorry for the manager who incorrectly sent the email, I bet he got a right b*llocking.

pookienoodle

please don't assume that when you have problems with C.S/reception that
some one is going to "do something" to your food.
Its insulting to suggest that chefs/servers would stoop to this level,they will probably know nothing of your complaint,though you might have VIP written on your order.

woody01

millymollyk wrote: »

Is it me or are people just being downright rude about the OP staceysteve? I'm sure they didn't post their experience with Ramada Jarvis on here to get slated and called chavs! :mad:

Personally I think people need to complain more when they get rubbish service. The British culture seems to be to take it without complaining! It is only feedback that let people know how they are preforming and if they want your business they need to earn it!

Remember - it's the squeeky wheel that gets oiled!

Do you think?
The more i read the thread entries, the more 'primark-ish' the OP appears.

If i had stayed in a hotel and it was that bad, i wouldn't stay again if they paid ME to!
Now, the OP is happy to stay in a hotel where she openly states how poor it is, just because it's a freebie.

If it was that bad in the firt place then dont pay the bill.

aliasojo

woody01 wrote: »

If i had stayed in a hotel and it was that bad, i wouldn't stay again if they paid ME to!

The OP says they decided to try the hotel in Brighton. That suggested to me this was a different hotel than the one they used previously?

You could argue that they are all the same chain, but that would be a bit unfair to blacken all Ramada hotels and staff just because of incidents in one?

bestpud

woody01 wrote: »

Do you think?
The more i read the thread entries, the more 'primark-ish' the OP appears.

If i had stayed in a hotel and it was that bad, i wouldn't stay again if they paid ME to!
Now, the OP is happy to stay in a hotel where she openly states how poor it is, just because it's a freebie.

If it was that bad in the firt place then dont pay the bill.

It's actually the booking line that the OP has had problems with, not the hotels per se.

Personally, I wouldn't bother with a hotel chain that recommended a customer ring the head of customer services rather than deal with the booking line staff!

Surely the answer is to deal with the problem and save new customers meeting the same issues?

That is what made me think the OP is a serial complainer and there is no major issue but lots of minor ones, so they are simply appeasing her (they had no intention of actually carrying it through because they didn't when she called).

Sometimes it's the best thing to do with people who are like that, and then make staff aware of the potential challenges ahead.

That said, I don't think they would spit in their food! :eek: They'd more likely just have a laugh and joke about it behind the scenes, as they have, but in this case it has gone very wrong!

But anyway, I'm glad you are happy with the response you've had now OP.

Out of interest (well, nosiness if I am honest ), what will you do next time you want to stay in one of their hotels?

redpete

I've just re-read the first post and don't really see anything rude in the email. The GM is just saying that the OP might be a challenging guest - and IMNSHO he is correct.

L.L_2

staceysteve wrote: »

Cheers for the comments.
I did eventually get to speak to the Customer Service Director and the result is...
The room is FREE
Breakfast and DINNER(including DRINKS) are FREE
Parking at the hotel is FREE!!!

I'd be slightly wary of eating it!