Rude email from Ramada Jarvis Manager

[Deleted User]

MrsTine wrote: »

A) Yes you sound like a difficult customer but that is only basing it on what I am reading here so you may not be

Have posts been deleted or am I missing something very obvious in the first post?! can't see why they would come across as difficult from the OP

clairehi

staceysteve wrote: »

Cheers for the comments.
I did eventually get to speak to the Customer Service Director and the result is...
The room is FREE
Breakfast and DINNER(including DRINKS) are FREE
Parking at the hotel is FREE!!!

Result!

what's wrong with being a challenging customer anyway? as long as you are polite, you have every right to challenge the service you receive if it is not up to scratch.

poppyolivia

I'd be terrified they'd spit on my breakfast and dinner and scratch my car! ok maybe I'm a tad paranoid!!lol

oldMcDonald

poppyolivia wrote: »

I'd be terrified they'd spit on my breakfast and dinner and scratch my car! ok maybe I'm a tad paranoid!!lol

That's exactly what my husband just said when he was reading this over my shoulder!

poppyolivia

oldMcDonald wrote: »

That's exactly what my husband just said when he was reading this over my shoulder!

Superb because I was thinking on coming on here and deleting the post just incase it offended anyone!:o

I think I would appreciate the free room because what can they do with that? But I would defo eat out!!!:o

Apples2

david39 wrote: »

To dmg24

Well, on both occasions, using Outlook, mine went to the originator - and I had to face the embarrassment, so I know it happened that way.

That's not right!

The reply sends a reply to the person who sent it to you, no-one else.

You must have cocked it up yourself. Outlook will not send it to others copied in the original unless you select "reply to all"

Maybe "person B" forwarded it, Outlook certainly didn't.


I think the OP sound like a family of Chavs. No doubt Steve and Stacey on the windscreen of the capri ghia. I sympathise with the hotel.
To have such problems but keep going back speaks volumes!

redpete

urbankoala wrote: »

Have posts been deleted or am I missing something very obvious in the first post?! can't see why they would come across as difficult from the OP

Because they have had "problems" (more than one) before, because they want to book through the Head of Customer Services instead of Reservations, because they expect some kind of extra deal because of that, because they don't pick up messages...

aliasojo

staceysteve wrote: »

Cheers for the comments.
I did eventually get to speak to the Customer Service Director and the result is...
The room is FREE
Breakfast and DINNER(including DRINKS) are FREE
Parking at the hotel is FREE!!!

Can't argue with that. I dont think they will do anything to your food or your car, I suspect they will try to make your stay as pleasant as possible so a line can be drawn under this and everyone moves on. The last thing they will want is bad publicity so are unlikely to do anything which may escalate any bad feeling.

There is a difference between being a difficult customer and one who expects a decent standard to be applied, imo. However sometimes people cannot distinguish between the two. I dont see the point in pigeon holing the OP ...no-one here knows him or the manager so how the heck can anyone judge whether he is awkward or the manager is just maybe average and isn't too interested in striving for best service, therefore viewing anything that he is asked to do, as 'challenging'?

Most people put up and shut up in the UK, we grumble about things that annoy us but we still shell out our hard earned nonetheless. That seems much more foolish to me. Even if the OP is deemed as being 'challenging' by a manager, perhaps he has just cause to be? We just dont know so no point in bumping gums about individuals really.

My OH arrived at a large chain hotel last night. He was given a standard room with twin single beds but I had booked (and paid extra for) a deluxe room with two double beds. He phoned home and wasn't happy but didn't want to complain. I gave him the option of either complaining himself or I'd be on the phone. :rolleyes: He complained and after some sighing and making it clear what a hassle it was by staff, he got changed to the room he should have had all along. He did nothing except ask for what he had paid for but I daresay they didn't appreciate the hassle of moving him.

His other complaint is that the high speed internet is supposed to be free with his upgrade room (as stated on the internet), yet they want to charge him £15. He doesn't want to complain about that either now, after already complaining once about his room. :rolleyes:

So 'challenging' might not necessarily mean the OP is a customer from Hell you know.

Apples2

aliasojo wrote: »

His other complaint is that the high speed internet is supposed to be free with his upgrade room (as stated on the internet), yet they want to charge him £15. He doesn't want to complain about that either now, after already complaining once about his room. :rolleyes:

I've experienced this before. Sometimes a wired Internet is free in the room but Wireless access is a paid for service.

He would simply need to speak to the desk to get some log on credentials if he is in a free internet room.

aliasojo

That's what we believed Apples...that the wired in room service is free but that wireless is chargeable. He has the correct cable for connection and he has now asked but the desk told him it makes no odds...it needs paid for.

Most definitely not as advertised.

I've just taken a screen shot of the online page and will be contacting them about this. Watch this space for the 'OP must be being unreasonable because the hotel couldn't possibly be' comments.