Help please - today's the day (Kaspersky install)

Bogof_Babe

Good point Kwikbreaks, and thanks for the link. I'm a bit of a coward about following instructions unless I know I can get back to a place where I can ask for further help, but obviously I've got to do something about this.

Doesn't help that my printer is bust so I can't even print off the instructions page .

andrewrimmer

Try restarting the router too, IP address may be messed up

Bogof_Babe

Is the router the same as the modem? I'm not on wifi. When I have to re-start after each Norton removal, the modem switches off, then the lights come on again during the start-up process. Then it attempts to dial a connection but always results in Error 720. If I could understand the jargon behind Error 720 it might give me more of a clue.

I don't know why it always looks like dial up, when I've been paying for Broadband for five years . That's another issue though.

I did wonder if something in the settings had gone wonky, but again I don't know enough about it to find out how to put it right.

macman

Error 720 is an error in your PPP set up (part of your internet connection)What do you mean by 'it looks like dial up'?
Can you explain what method you are using to connect to the internet? Is it an old USB modem or a wired (ethernet) router? Give us the make and model.
Sounds like Norton has corrupted your internet settings somehow, so why not just remove and reinstall using the set up CD your ISP supplied?

Bogof_Babe

macman wrote: »

Error 720 is an error in your PPP set up (part of your internet connection)What do you mean by 'it looks like dial up'?
Can you explain what method you are using to connect to the internet? Is it an old USB modem or a wired (ethernet) router? Give us the make and model.
Sounds like Norton has corrupted your internet settings somehow, so why not just remove and reinstall using the set up CD your ISP supplied?

(Quoting so that I can remember the questions)

Well when I am connecting to Freeserve, if it is going a bit slowly I see at the foot of the screen a tab saying "dial up". Also in My Computer, on Internet Connections there are three in the top half of the screen, under the heading "Broadband", saying "Broadband 1", "Broadband 2" and "Broadband 3", and in the bottom half under the heading Dial Up there is one showing "Freeserve Broadband". I know my system is in a helluva mess, thanks to years of not knowing what I'm doing . I did install it from a Freeserve Broadband CD but it still seems to call itself Dial Up. I initially had Freeserve Dial Up for a couple of months, but never on this computer. I wondered if Freeserve (now Orange via Wanadoo) had taken my money but not provided the service I'm paying for, although mostly the speeds are not too bad these days, and I don't see any Dial Up charges on my phone bill.

It is an old fashioned modem, says Copper Jet on it, that's ADSL isn't it? I tried to go wifi once with a D-Link router but could never get a connection so gave up on that and went back to the modem.

I thought about putting the Freeserve CD in and re-installing it, but it says on the sleeve not to connect the modem until the CD tells me to, and as I still have two green lights on the modem even though I can't get into the net, I thought I might make things worse if I start disconnecting it. At least I know that is working, so the problem must be in the settings/address etc., as you suggest.

Is there an acronym for people who shouldn't be allowed in charge of a computer?

macman

Sounds like you have multiple internet connections set up on top of one another. Get rid of Norton using the removal tool first. Then personally I would uninstall the lot and reinstall from scratch. if you used that CD to set up your laptop, then you know it works.
You can't break your modem just by switching it off and unpluging it.
Really sounds like you need to upgrade to a modern router, wireless or not. USB modems are not very reliable. Why not try your D-Link again? I presume you therefore have a wireless adapter for the PC?
PS: the Copperjet modem install instructions are on this link. I think your modem must be at least 8 years old if not more, as it makes references to W98 (certainly pre-XP anyway). Why don't you ask Orange for a replacment after 5 years loyal custom?
http://www.newbury.opal-solutions.com/cgi-bin/knowledge/97.html

Bogof_Babe

Wireless adapter for the PC? I thought that's what the D-Link router was. Don't know, it's all in a cupboard now and I can't remember exactly what kit I got. The laptop is the only computer in the house - I don't have it linking from another machine, it is stand alone, which I think is why I couldn't get the wifi to work. All the lights were flashing (apparently that means it's working) but Freeserve repeatedly failed to install unless I plugged in the modem.

I think I'd better follow your advice and remove all the Broadband connections then start again. I'll just leave it overnight in case Norton decides to self-destruct now it has officially expired - not much hope but if it works it will save me getting more bogged down.

macman

Hang on-how do you connect the laptop to the internet then? To connect it wirelessly you need to use it with a wirelsss router-which you say you have but don't use. So how do you connect it?
To connect your PC wirelessly you can use the same wireless router, but your PC needs to be wireless enabled, usually by using a USB wireless adapter. Otherwise how can it pick up the wi-fi signal from the router? Your laptop will have built in wi-fi if it is newish
Wireless just adds another degree of complexity at this stage, so why not try to set up using your wireless router, but connecting the PC to it by ethernet cable?
PS: please confirm what OS you are running, I assumed XP but given the age of your modem I could be wrong.

Bogof_Babe

Yes I am on Windows XP.

I have a cable from a USB port on my laptop to the modem, and another one from the modem to the phone line.

I'm not bothered about wireless, I always sit at my desk anyway. Anything for simplicity.

macman

So you are using the same modem for PC and laptop and swap it across as necessary?
You could try and connect the PC (and the laptop too if you like-most routers have 4 ethernet ports) to the D-Link router using the supplied ethernet cable (I'm assuming your PC has an ethernet/network port), then the router goes to the phone jack. That would be an even more simple solution.
Wireless is pointless unless you need to move the laptop around away from the router, or the router has to be in another room.