Highcreditscore.co.uk & rewardsnow.co.uk [TEXT DELETED BY FORUM TEAM]

Fyffes

There's only one person here who's insistent on giving Adaptive Affinity advance warning and details of an investigation. I'll let people decide for themselves who's conduct is more beneficial to that particular company.

Out of interest, do you have any proof of "false flags" on this forum? Because if you don't, why should we believe anything else you say? Making statements and claiming they are factual without any evidence is misleading to those seeking a solution to their problems with this company. For the sake of every victim of Adaptive Affinity, I sincerely hope you're not making this up as you go along.

Brythonic

Fyffes wrote: »

There's only one person here who's insistent on giving Adaptive Affinity advance warning and details of an investigation. I'll let people decide for themselves who's conduct is more beneficial to that particular company.

Out of interest, do you have any proof of "false flags" on this forum? Because if you don't, why should we believe anything else you say? Making statements and claiming they are factual without any evidence is misleading to those seeking a solution to their problems with this company. For the sake of every victim of Adaptive Affinity, I sincerely hope you're not making this up as you go along.

So then are you are suggesting I should not take the advice of Action Fraud ? You sound very defensive ! I am not an idiot bye the way, I have had my money refunded by my bank. I am doing this for the benefit of others. Maybe Action Fraud will consider investigating you !

Fyffes

Brythonic wrote: »

I am not an idiot bye the way

:rotfl:

If you contact Action Fraud, they will give you different advice from one day to the next. It depends on the employee and their interpretation of the situation.

I notice you didn't provide your proof of "false flags" by the way. Can you explain why?

Fyffes

Action Fraud's advice was (until recently) to post Rewardsnow a letter politely asking for your money back. Clearly this advice was incredibly lame and got nobody anywhere after months of waiting.

However, their advice has now changed to the suggestion that we should contact the company and ask for proof of enrollment. This idea evolved in this forum and I've not heard of anybody who's failed to get a prompt refund since asking for this evidence.

Therefore, you should try to take everybody's opinions into consideration and stop suggesting that Action Fraud are the oracle when it comes to matters such as this.

You came to this forum for advice. You then got some valuable information which helped you obtain a refund. I really can't understand why you're so keen to betray every other victim of this company (past and future) purely because you absolutely insist on bragging that you know people in what you would consider to be "high places".

You deleted your "revelation" yesterday because you agreed that tipping off this company would be beneficial only to Adaptive Affinity. But today you've rather arrogantly decided that you simply had to post the same statement again in order to brag about your contacts despite the obvious risks of Adaptive Affinity getting away with this due to your prior warning.

Next time you get ripped off by a company, I suggest you don't come back here for advice. You are fully aware that Adaptive Affinity look at forums such as this but you just had to do what you did for your own twisted glory didn't you? You've probably got this company off the hook and as a consequence created thousands of new victims in the future.

I hope you're proud of yourself!

Michaeltinton83

Hi,

I am new to this forum, i have read a lot of things in here and im so furious with theese people i even spoke to them on the phone and they told me not to be abusive over the phone which i wasnt i was just raising my voice so i hang up in frustration as they kept taking me around in circles about the terms and conditions and that i knew i was signing up because i accessed the account(to see what the hell it was all about) They are so up themselves!!!!

Anyway i followed ffyes advice and e-mailed them the letter template to them asking for a refund aswell as proof and i only got this automated reply, the funny thing is though i e-mailed them from my hotmail and got a reply via my googlemail how does that work?


Dear Michael,

This email is to confirm that your membership to Rewards Now has been cancelled with immediate effect.

If you have any queries now or in the future, please feel free to contact our Customer Service Team, during normal office hours (Mon-Fri 9am-5pm).

We are always happy to help and welcome the possibility of you subscribing to Rewards Now in the future.

Yours Sincerely

Customer Services Team
On behalf of Rewards Now
wwwdotrewardsnowdotcodotuk
0845 026 1098
contact@rewardsnow.co.uk

Your last post i have read does this mean there is no point in trying to get a refund and stop this happening to other victims?

Is it still worth pursuing, as im very angry with them im about to put a letter in the post

Thanks

mike :mad::(

meer53

I speak to people every day at work about Rewardsnow and Quickcreditscore and similar companies.
To the people who have received huge refunds, some over £100, do you not check your bank statements ?

Fyffes

Michaeltinton83 wrote: »

Hi,

I am new to this forum, i have read a lot of things in here and im so furious with theese people i even spoke to them on the phone and they told me not to be abusive over the phone which i wasnt i was just raising my voice so i hang up in frustration as they kept taking me around in circles about the terms and conditions and that i knew i was signing up because i accessed the account(to see what the hell it was all about) They are so up themselves!!!!

Anyway i followed ffyes advice and e-mailed them the letter template to them asking for a refund aswell as proof and i only got this automated reply, the funny thing is though i e-mailed them from my hotmail and got a reply via my googlemail how does that work?


Dear Michael,

This email is to confirm that your membership to Rewards Now has been cancelled with immediate effect.

If you have any queries now or in the future, please feel free to contact our Customer Service Team, during normal office hours (Mon-Fri 9am-5pm).

We are always happy to help and welcome the possibility of you subscribing to Rewards Now in the future.

Yours Sincerely

Customer Services Team
On behalf of Rewards Now
wwwdotrewardsnowdotcodotuk
0845 026 1098
[EMAIL="contact@rewardsnow.co.uk"]contact@rewardsnow.co.uk[/EMAIL]

Your last post i have read does this mean there is no point in trying to get a refund and stop this happening to other victims?

Is it still worth pursuing, as im very angry with them im about to put a letter in the post

Thanks

mike :mad::(

There's really no point speaking to them on the phone because they can say whatever they like and you can't prove it when you get to the point of reporting them to the relevant authorities. They presumably answer calls like yours all day long so they're well rehearsed at fobbing people off.

Unfortunately this company will always try their luck by not giving a refund straight away and hoping you'll go away. Mainly because a percentage of it's "customers" do exactly that and Rewardsnow therefore get to keep their money.

However, Rewardsnow are aware that they would ultimately need to provide electronic proof of your enrolment in order to justify the withdrawal from your bank account. So you need to hound them for this proof in particular and put them into the position where they have no option but to refund you. It always takes a while but just keep harassing them via their "contact us" page as well as replying directly to their template emails.

Obviously it's important to stress that nobody should presume that they'll definitely get a refund as they may have cleaned up their act since somebody opened their big mouth about an investigation. But I still very much doubt they can provide the type of evidence which would be required in order to prove they had the legal right to take your money. Presumably they've just ignored your request for electronic evidence which can only mean they don't have any. Otherwise they'd take great pleasure in providing it to you then telling you to jog on.

With regards to the email address they sent their template reply to, this company had already obtained your details from a company you signed up to elsewhere. Rewardsnow identify you from your name and postcode which brings up the rest of your "account" details on their system. Basically they acquired your other email address from a third party.

Don't forget to complain to Consumer Direct. If they receive enough complaints about this company, hopefully the OFT will get off their backsides and take action against them once again. They won't get involved unless there's a serious amount of complaints against Rewardsnow.

Bombard rewardsnow via their "contact us" facility at http://www.rewardsnow.co.uk/shopcustcontact.asp as well as via standard emails. Remind them at every stage that you are keeping records of all correspondence as well as any failure by rewardsnow to respond to your emails.

Inform Consumer Direct about what's happened to you at http://www.consumerdirect.gov.uk/contact. They can offer some advice of their own which may help you.

Keep on demanding electronic proof. Make copies of everything (particularly anything you send via their "contact us" page) and please let us know how you get on.

Michaeltinton83

Dear Mr Tinton

Consumer Credit Act 1974 (the Act)
Complaint Against: Adaptive Affinity Limited t/a creditscorematters.co.uk
Licence No: 0636411 (pending)

Thank you for your email received on 7 April 2011. Regarding membership fees being removed from your account for services you have not signed up for.

Consumer Credit Act 1974 (the Act)

I can confirm Adaptive Affinity Limited t/a creditscorematters.co.uk have applied for a Consumer Credit Licence, License number 0636411 this license application is currently pending. Should you wish to confirm this for yourself this information is available from the OFT’s consumer credit register. You can access the consumer register which provides details of applications for holders of consumer credit licenses, both current and past at:- oft.gov.uk/consumercreditregister. Under the Consumer Credit Act 1974, if a business wishes to be involved in activities relating to consumer credit or hire, including debt collection and debt management, they must have a consumer credit licence. The Office of Fair Trading (OFT) has duty to enforce the Act, along with local authority Trading Standards Services (TSS).

I have therefore forwarded your complaint to the TSS where the trader is based for it to consider investigating the matter of unlicensed trading in their area. The TSS is:

London Borough of Brent & Harrow
Quality House
249 Willesden Lane
London
NW2 5JH

t: 020 8937 5555/5556
f: 020 89375544
e: trading.standards@brent.gov.uk

Consumer Protection from Unfair Trading Regulations 2008 (‘the CPRs’)

I now turn to your concerns regarding the cancellation of the membership. I note from rewardsnow.co.uk that this website is owed by Adaptive Affinity Limited (company registration number 05493004),you may find it helpful to discuss matters with your bank in the first instance, have you not already done so. You may also wish to refer to the FAQ section of the Adaptive Affinity Ltd Website, which provides details on how to cancel membership and, in limited circumstances, obtain a refund. Please see adaptiveaffinity(dot)com

In our role of protecting the interests of consumers, the OFT is currently monitoring whether consumers are being misled by businesses in relation to membership schemes. Trading practices which involve signing up consumers to membership schemes without adequately notifying consumers of this fact first potentially breach the CPRs. The CPRs prohibit commercial practices which are misleading or deceptive. Under Part 8 of the EAO2 the OFT can seek an enforcement order prohibiting a business from engaging in such practices in the future. Breach of an order is contempt of court and punishable by imprisonment and/or a fine. Breach of the CPRs is also a criminal offence.

It would be helpful if you could provide us with details relating to your dealings with Adaptive Affinity Limited, including when monthly withdrawals were first taken from your bank or credit card account and which website it is alleged that you signed up to the scheme from. If possible please also send copies of any relevant correspondence and/or documents you have.

Please send this information to:

Consumer Protection Group
2-6 Salisbury Square
London
EC4Y 8JX

You may also be interested to know that, in June last year, the OFT obtained undertakings from Adaptive Affinity Limited (the company that runs 'High Street Max') in relation to alleged breaches of the CPRs. These undertakings sought to address the OFT concerns regarding unclear advertising and the unclear signing up process. The company agreed to make it clearer to consumers that they would be entering into an agreement with Adaptive Affinity Ltd. Details of this case can be found in our press release at oft(dot)gov(dot)uk/pressrelease75-2009.

We have therefore recorded the details of your complaint concerning Adaptive Affinity Limited, and we will consider this alongside any other complaints we have received with a view to any consumer credit licensing or other action we may decide to take. If we do take any action against this trader we may need to contact you again in the future. Unfortunately, we cannot disclose any details about any action we may take, due to legal restrictions on the OFT relating to disclosure of information.

Thank you again for writing to us and bringing this matter to our attention.

Yours sincerely




xxxxxxxxxxxxxxx
Enquiries and Reporting Centre
Office of Fair Trading

___________________________________________________

So there you go,

a> i contacted adaptive infinity and asked for a refund, i got a refund but no confirmation or reply other than my membership had been cancelled
b> ive lodged a complaint with trading standards for them being in breach of cpr.

they are obviously doing something wrong!

so i have attached the e-mail so it may help someone else in my situtation and thankyou Ffyes.


mike

Fyffes

Michaeltinton83 wrote: »

We have therefore recorded the details of your complaint concerning Adaptive Affinity Limited, and we will consider this alongside any other complaints we have received with a view to any consumer credit licensing or other action we may decide to take.

Excellent. So complaints made about this company's conduct may have a direct bearing on the outcome of their application for the credit license which they desperately crave.

Maybe now Adaptive Affinity will regret the methods they chose to use to part people from their hard earned cash without legally valid permission. If they hadn't offended so many people then they would presumably have obtained this license with ease.

This is yet another reason why it's important that everybody who feels that they suffered unfair treatment files a complaint against rewardsnow. If their application is rejected due to a huge amount of complaints about their conduct, I think we can say we had the last laugh :j

BILLIE

:mad::mad::mad::mad:I have been hit today. I had signed up with Credit Score Matters to check my credit rating :mad::mad: wish I hadn't and now have had £19.95 taken from my account by Rewards Now - even thought the membership was cancelled well before the due date. Does anyone reckon I can claim this back. I am just so angry with myself. the most embarassing bit is that I knew I had £20 in the bank to get petrol this morning - you can imagine what has happened my card was declined. I can tell you how I want to crawl under the confectionery stand!!!!!!!!!!!! If someone can offer advice it would be gratefully received. Going to get onto my bank and send Rewards Now an email. Thanks all Billie xx