Recurring Payments Warning! discussion

King_Drax_I

As far as I recall, if you report your card stolen then no further payments can be made with that card.

Also if a company does not cancel a payment when you ask them (as long as you are not still bound by a contract, at any rate) and still takes money then - again as far as I remember - that counts as fraud and is a criminal action.

That'll learn the b@stards.....

emmag73

I recently paid for my car insurance with my debit card ( and gave them the long card number ). I paid for 12 months insurance in one payment.
I had an email from the insurance company yesterday saying that they are going to take an additional 900GBP next week ( I won't bore you with why they are going to take this payment, suffice to say, I strongly dispute it and it is incorrect ).
I emailed my insurance company to say that I do not authorise the additional payment and that if they take the money from my card, I will consider it to be an unauthorised transaction. They emailed back and said that the payment is correct, they will be taking the money and it can't be stopped.
So, I called my bank and asked them to cancel the card but having read info on this site about recurring payments, I understand that cancelling the card probably won't prevent them from taking my money.
As this concerns a DEBIT, not a CREDIT card, can I prevent them from taking my cash by 1. closing the bank account linked to the debit card or 2. draw out all my money from the account so the payment fails? ( incurring a bank charge of course but this is preferable to loosing 906GBP.
Any advice on what to do would be greatly appreciated

emmag73

I recently paid for my car insurance with my debit card ( and gave them the long card number ).
I had an email from the insurance company yesterday saying that they are going to take an additional 906GBP next week ( I won't bore you with why they are going to take this payment, suffice to say, I dispute it ).
I emailed my insurance company to say that I do not authorise the additional payment and that if they take the money from my card, I will consider it to be an unauthorised transaction. They emailed back and said that the payment is correct and they will be taking the money.
So, I called my bank and asked them to cancel the card but having read info on this site about recurring payments, I understand that cancelling the card probably won't prevent them from taking my money.
As this concerns a DEBIT, not a CREDIT card, can I prevent them from taking my cash by 1. closing the bank account linked to the debit card or 2. draw out all my money from the account so the payment fails? ( incurring a bank charge of course but this is preferable to loosing 906GBP.
Any advice on what to do would be greatly appreciated

Pennyh17

emmag73 wrote: »

I recently paid for my car insurance with my debit card ( and gave them the long card number ). I paid for 12 months insurance in one payment.
I had an email from the insurance company yesterday saying that they are going to take an additional 900GBP next week ( I won't bore you with why they are going to take this payment, suffice to say, I strongly dispute it and it is incorrect ).
I emailed my insurance company to say that I do not authorise the additional payment and that if they take the money from my card, I will consider it to be an unauthorised transaction. They emailed back and said that the payment is correct, they will be taking the money and it can't be stopped.
So, I called my bank and asked them to cancel the card but having read info on this site about recurring payments, I understand that cancelling the card probably won't prevent them from taking my money.
As this concerns a DEBIT, not a CREDIT card, can I prevent them from taking my cash by 1. closing the bank account linked to the debit card or 2. draw out all my money from the account so the payment fails? ( incurring a bank charge of course but this is preferable to loosing 906GBP.
Any advice on what to do would be greatly appreciated

Best I have been advised is to ring the bank and report your card lost or stolen, they then cancel all cards and transactions and send out new ones with different numbers. Good Luck.

emmag73

Thanks Penny
Does anyone know if closing my bank account would prevent them my insurance company from taking a recurring payment? ( I paid the insurance company by debit, not credit card ).
I've spoken to my bank and they've said that if i cancel the card, there's still a chance their payment could be successful . What I want to know is, does closing my bank account stop a recurring payment? Thanks

Pennyh17

emmag73 wrote: »

thanks penny
does anyone know if closing my bank account would prevent them my insurance company from taking a recurring payment? ( i paid the insurance company by debit, not credit card ).
I've spoken to my bank and they've said that if i cancel the card, there's still a chance their payment could be successful . What i want to know is, does closing my bank account stop a recurring payment? Thanks

my information is that closing the account won't stop it but reporting it lost or stolen will because the new cards when issued will have different long numbers and numbers on the back. They cannot be used by anyone who does not have these new numbers

mastanney

I answered an advertisement for anti wrinkle cream and serum, you just paid the postage. Perfect Radiance, Rejuva New and Revita Derm.
Great I thought, I will try that. I had to give the long number of my card to pay for the postage. I did not see any terms and conditions anywhere on the site.
The products were rubbish and I threw them in the bin after a couple of uses as they brought me out in a rash.

6 weeks later £75.00, £79.00, and £55.00 were taken from my bank account. AAAArgh.:mad:
I contacted my bank and they said they couldn't do anything about it,
I had real difficulty finding the web site to cancel the products, as there was nothing with the products to say where they had come from.
I eventually found out that there terms and conditions were, that if you did not cancel within 14 days they could charge you for the products they had sent out and would continue to charge you every month following.
I have cancelled, but the bank tells me that I could be charged again as I have to cancel 31 days before the cancellation takes effect. I have insisted to the bank that they must not give them any more of my money. I will just have to wait now and see what happens next month.

Pennyh17

mastanney wrote: »

I answered an advertisement for anti wrinkle cream and serum, you just paid the postage. Perfect Radiance, Rejuva New and Revita Derm.
Great I thought, I will try that. I had to give the long number of my card to pay for the postage. I did not see any terms and conditions anywhere on the site.
The products were rubbish and I threw them in the bin after a couple of uses as they brought me out in a rash.

6 weeks later £75.00, £79.00, and £55.00 were taken from my bank account. AAAArgh.:mad:
I contacted my bank and they said they couldn't do anything about it,
I had real difficulty finding the web site to cancel the products, as there was nothing with the products to say where they had come from.
I eventually found out that there terms and conditions were, that if you did not cancel within 14 days they could charge you for the products they had sent out and would continue to charge you every month following.
I have cancelled, but the bank tells me that I could be charged again as I have to cancel 31 days before the cancellation takes effect. I have insisted to the bank that they must not give them any more of my money. I will just have to wait now and see what happens next month.

My situation was very similar, but after me spending over £5 to send a recorded letter to the USA and then finding a website in Australia and talking to people there, I have managed to get the stuff cancelled and they have promised to refund my money if I return the stuff, cost me another £10 to return it but better than over £150 for 2 products, just hoping they actually refund me in a few days. Fingers crossed. Good luck with yours hope you get sorted

savagej

All you have to do is to tell your bank you did not authorisation a transaction and they must reverse it.

The company who took the money might tell you this is wrong and your bank might try and fob you off and tell you it is wrong, that you authorised it and therefore it must go through and there is nothing you can do about it.

That is not the case, but it would help to tell the bank in advance of the payment being taken that you do not authorise a series of/particular transactions and then again if one hits your account.

It forms part of The Payment Services Regulations 2009, it is a UK wide law and it is in section 55 (4), where you will find you can withdraw your consent to such transactions at any time you like. There is no need to tell the company taking the money that you have withdrawn your consent to them taking recurring payments, just telling your bank is enough.

Please don't let anyone else tell you otherwise!

meer53

savagej wrote: »

All you have to do is to tell your bank you did not authorisation a transaction and they must reverse it.

The company who took the money might tell you this is wrong and your bank might try and fob you off and tell you it is wrong, that you authorised it and therefore it must go through and there is nothing you can do about it.

That is not the case, but it would help to tell the bank in advance of the payment being taken that you do not authorise a series of/particular transactions and then again if one hits your account.

It forms part of The Payment Services Regulations 2009, it is a UK wide law and it is in section 55 (4), where you will find you can withdraw your consent to such transactions at any time you like.

Please don't let anyone else tell you otherwise!

Yes, you can tell your bank that you haven't authorised the payment.

BUT when they dispute the payment and action a chargeback the retailer will reject it stating that there is a live continous payment authority in place therefore they are entitled to their payment and will redebit the original account.

Unless the OP cancels the agreement the retailer will continue to supply the goods and debit their account. Once the agreement is cancelled, then any chargebacks will be successful.