Problem with Dell inspiron mouse

worriedsik

Hi
I have a problem with my lap top and its driving me nuts !!

Whilst typing either email or anywhere on the web my cursor seems to move , i could be typing away and when i look at the screen the cursor had moved and i had typed in the middle off a paragraph half way up the txt.............Grrr its done it again whilst typing this and i have to delete all the way back to the mess and start again !!!!!
The cursor seems to just involuntary go back to somewhere else in the txt and if i dont notice i just end up with a mess !!!! Help

I may have to get in touch with dell if nobody here has any advise

thanks

worriedsik

sorry Its a touchpad on the lap top not an external mouse

macman

Which model Inspiron?
First try plugging in a USB/PS2 mouse to see if the problem is with the trackpad. If the problem is still there then I would suspect you are infected.
What AV and anti-malware software are you running?

worriedsik

Hiya macman
thanks....it is a inspiron 1545 & iam using AVG 8.5 anti virus along with the windows firewall apart from mouse problem is this enough to protect ? dont seem to have any infections
i will try another mouse later....thanks

macman

How do you know you don't have any infections if your AV is missing them? AVG Free is a very poor AV nowadays and it doesn't offer much in the way of malware protection. Get rid of it and use Kaspersky (free with Barclays Online Banking) or Avira (free).
But test with a mouse first as this will determine where the problem is.

worriedsik

i dont bank with barclays....and where can i get avira ? i have looked on file hippo but cannot see it

thanks

worriedsik

think i have found it...is it Avira AntiVir Personal with a red brolly icon ?

macman

yes, red brolly. but you must fully remove AVG before you try to install it.

worriedsik

Thankyou

uninstalled avg and downloading avira now

macman

I hope you have used the AVG removal tool, as using Add/Uninstal Programs will not get rid of all of it.
http://www.avg.com/download-tools
PS: better to download Avira and then uninstall AVG, otherwise you're running with no AV at all.

espresso

This sounds more like a touchpad configuration problem rather than a virus!