Cahoot savings rate reduction

Snapelover

I really need my cheque to arrive asap - it's getting a bit too heated in here now.:D

alared

Posts just been, still no cheque,have sent a secure message of complaint to Cahoot.
Not holding my breath.
There is a complaints policy proceedure on their site which I will be taking up when I finally receive the cheque.

[Deleted User]

I have still not received my closing balance either, despite

1) Requesting closure on 26th April.
2) Maintaining my 'normal' cahoot account and requesting an internal transfer rather than a cheque.
3) Numerous follow ups. :mad:

Swipe

Maybe they are innundated with all the closure requests Or that much money has left the online saver after the rate reduction they have run out of reserve funds to pay the remaining interest

Snapelover

Ten days has now been and gone and still no cheque either. However, in my email from Cahoot it says 'around 10 working days'. Seems like they've covered their backs once again.

Don't think postie has been yet so fingers crossed otherwise it's going to be Monday at the earliest now.

Think I'll go and do a secure message to Cahoot and air my annoyance.:mad:

mary

As I still have a 5.25% Bonus Savings Account with them which runs out on May 25th I had asked for the interest from the Introductory Savings Account to be transferred to that account. Can't honestly remember the date I requested the transfer as it was by secure messaging, but suffice to say the interest of some £1,800 came through yesterday.

[Deleted User]

Just out of interest, when other posters have used the cahoot secure messaging system, which of their headings have you used for your closure query?

I am also rather bemused by the fact that their response to a 'secure' message is always by 'normal' email i.e they do not even use their own system.

I have had no real complaint about cahoot previously, but perhaps that is because I have never asked them anything before! They have certainly not covered themselves in glory on this occasion. Indeed they have positively shot themselves in the foot IMO.

Snapelover

Deleted_User wrote:

Just out of interest, when other posters have used the cahoot secure messaging system, which of their headings have you used for your closure query?

I am also rather bemused by the fact that their response to a 'secure' message is always by 'normal' email i.e they do not even use their own system.

I chose the 'other' category and contacted them via their secure messaging.

Postie has been and still no cheque.:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

[Deleted User]

Snapelover wrote:

I chose the 'other' category and contacted them via their secure messaging.

Same here. I was just wondering if I might get a better response using another heading. I have been waiting 18 calendar days now.

alared

Reply from Cahoot,seems like everyone is closing their accounts:

Dear Mr ********,

Thank you for contacting cahoot in Coventry.

With regards to your email, I am very sorry for the delay in your account being closed and interest sent to you.

Your account has been set to be closed and applied to our database to be worked, however the account closures department have a large back log with accounts being closed and are working these as fast as they can.

You cheque will be posted to your as soon as the account has been closed.

Again I apologise for the delay in you receiving this interest.

Kind Regards,