Next VIP invitations released

stormbreaker

I have phoned customer services today following placing my order at full price.She has made a note on my account and says once I receive the goods, if I am happy with them then to phone and have the prices adjusted accordingly!

*sashysach*

stormbreaker wrote: »

In all this confusion I hope you are remembering to use Quidco!!!

wish I could have done, but had to do it all over the phone as there system is so rubbish, would have made a killin on the cashback:mad:, oh well at least I got to order.;)

Beanbag

flea72 wrote: »

log out of your account totally. leave the next site, and then go back in again, but dont use the link in the email, type the address in manually www.next.co.uk/vipsale

this should take you to your sign in page (rather than the sale page), and then log in - should all work fine after that

Flea

I had to do that last night in my 6pm to 7pm slot, as I logged in and it was just displaying the sale list and wouldn't let me order anything, so tried logging in again and it worked fine!

You would think a big company like Next would have these things sorted, but if it's anything like other major retailers (inc the one my hubby works for), they probably only have 2 people working in there IT dept, 9-5pm Mon-Fri, so any problems outside that time, don't get sorted!

michandjack

*sashysach* wrote: »

wish I could have done, but had to do it all over the phone as there system is so rubbish, would have made a killin on the cashback:mad:, oh well at least I got to order.;)

You've not missed out as the Quidco site states this:

Please read the following before proceeding:

Please note that cashback will not be paid on returned goods.

Next VIP Sale: Next will not pay cashback on VIP sale orders

flea72

stormbreaker wrote: »

I have phoned customer services today following placing my order at full price.She has made a note on my account and says once I receive the goods, if I am happy with them then to phone and have the prices adjusted accordingly!

i dont think the staff have been briefed on the rules for this sale. i know that Next' normally alter prices if you order went through at full price, but this is the first time the sale t&c state, that if you didnt use the proper access link (which brings items up at sale price), then they wont credit the difference, and you will pay full price

If you had a VIP invite, prices automatically come up half price, even if ordered over the phone

Flea

Beanbag

stormbreaker wrote: »

In all this confusion I hope you are remembering to use Quidco!!!

Lol, I completely forgot, but it still logged my transaction, got £14.68 back, very happy!

Beanbag

michandjack wrote: »

You've not missed out as the Quidco site states this:

Please read the following before proceeding:

Please note that cashback will not be paid on returned goods.

Next VIP Sale: Next will not pay cashback on VIP sale orders

I've had cashback on my VIP sales before and they even paid out the full amount, after I send most of it back, don't think they can be bothered to check!

michandjack

Beanbag wrote: »

I've had cashback on my VIP sales before and they even paid out the full amount, after I send most of it back, don't think they can be bothered to check!

Oh no, I wish I'd known this. I just went with what it send on the quidco website. :rolleyes:

Redbedhead

stormbreaker wrote: »

In all this confusion I hope you are remembering to use Quidco!!!

I don't think you can use Quidco during a VIP sale. There has always previously been a message to that effect when you click through.

michandjack

michandjack wrote: »

Oh no, I wish I'd known this. I just went with what it send on the quidco website. :rolleyes:

Just checked my quidco and my order has tracked!! I'm not sure how it's happened but I'm pleased.