Next VIP invitations released

catch22

tarajayne wrote: »

Just done mine with no problems and nearly all I wanted in stock. Hope all those who had problems get their things.

Thanks for that.

What a mess! I had a 06.30 slot, could I order anything, no? The two items I wanted were back in stock so I was so happy until I couldn't add them to my basket.

Then spent 19mins on the phone only to have the person put it down on me, I had only said my account number. Tried again, this time over 20 mins. She was very apologetic and to be honest it's not their fault (it's the IT department)
Anyway I have a new slot for tomorrow, if that has the same trouble, Next lose me. I'm not being a sour grape, if an item is gone, it's gone but I am so angry at the moment at the service.

Rylo_2

I had the same problem with a 7.30 slot but managed to get it resolved before I had to call them (I opened another browser window, logged in again and this time it let me put items in my basket). I thought a lot more would have been gone than it was so I can't complain. Some of what I wanted was out of stock but I ordered around 50 items in the end.

I hope everyone else is as lucky.

flea72

catch22 wrote: »

Thanks for that.

What a mess! I had a 06.30 slot, could I order anything, no? The two items I wanted were back in stock so I was so happy until I couldn't add them to my basket.

Then spent 19mins on the phone only to have the person put it down on me, I had only said my account number. Tried again, this time over 20 mins. She was very apologetic and to be honest it's not their fault (it's the IT department)
Anyway I have a new slot for tomorrow, if that has the same trouble, Next lose me. I'm not being a sour grape, if an item is gone, it's gone but I am so angry at the moment at the service.

log out of your account totally. leave the next site, and then go back in again, but dont use the link in the email, type the address in manually https://www.next.co.uk/vipsale

this should take you to your sign in page (rather than the sale page), and then log in - should all work fine after that

Flea

catch22

flea72 wrote: »

log out of your account totally. leave the next site, and then go back in again, but dont use the link in the email, type the address in manually www.next.co.uk/vipsale

this should take you to your sign in page (rather than the sale page), and then log in - should all work fine after that

Flea

Thanks - but it is still no excuse for the IT department (a link is a link) or having the phone put down on me.

I'm going training to try and calm down.

samgeordie

I gave up last night, had a 9-10pm slot and couldn't get on the website, went in just now and have got a slot for 7am tomorrow, guess its better than nothing, still seems a lot of stuff there, some stuff seems to be more so i'll just see what i can get tomorrow, its not life or death, just keep things in perspective eh?

stormbreaker

In all this confusion I hope you are remembering to use Quidco!!!

cherw1981

its not letting me select things and put them in my basket?! helppppppppppp im stressing

ineichen1

cherw1981 wrote: »

its not letting me select things and put them in my basket?! helppppppppppp im stressing

That happened to me last night, i had to log out, open a new window and log back on

ineichen1

I left the computer on after my sale slot last night, just come down and it is still letting me order from sale (even though i am resisiting). Think aslong as you log in during your slot you can still order after (not 100% sure though)

speedy_gonzalez

Speaking up for the IT dept here. Someone obviously made the decision to let people continue sale shopping after their slot had finished for the day. It sounds as though the IT dept. hadn't been given the resources to cope with this larger number of people. I think previous years everyone has been content with just having their sale slot apart from those who don't get a VIP invite.