Do I Upgrade to Barclays Premier Life?

StAnToN_2

LeeSouthEast wrote: »

Going a touch off-topic here, but do Barclays not give out branch phone numbers any more? Most complaints I see of late refer to being "stuck in queues", yet whenever I phone my local branch the phone gets answered within 5 rings and the query dealt with ??

Barclays offer a new service called 'Call My Branch' where an 0845 number is still given but this gives you the option to connect directly to your local branch, if the phone is not answered within 5 rings then it gives you the option to leave a message or transfer to Call Centre.

See we do listen to feedback from our customers!:rolleyes:

lek3

I do think, these days you have to go with your gut instinct. Your own research and eductaed desicion will provide the reassuance you seek.

Extant

LeeSouthEast wrote: »

Going a touch off-topic here, but do Barclays not give out branch phone numbers any more? Most complaints I see of late refer to being "stuck in queues", yet whenever I phone my local branch the phone gets answered within 5 rings and the query dealt with ??

0845 877 0057 - this is Call My Branch, as described by Stanton. Request your local branch by name, and it'll give you info on the branch (opening hours etc.) and put you straight through.

During the pilot, it offered details of cut-off times for the branch as well as what facilities they had (ATMs, Quick Pay Points and the like) but I've no idea if that made it to the final cut.

I'm sure the branches would give you the direct number if you said you didn't want to use the 0845 one.

LeeSouthEast

I've had my branch phone number for years. I just wondered if I was out of date. Good to see there is still personal contact.

will-in-estoril

StAnToN wrote: »

Barclays offer a new service called 'Call My Branch' where an 0845 number is still given but this gives you the option to connect directly to your local branch, if the phone is not answered within 5 rings then it gives you the option to leave a message or transfer to Call Centre.

See we do listen to feedback from our customers!:rolleyes:

How about this one? You ring a geographical number, which is part of your free landline calls, it does not go through to a call centre or a computer; you do not have to start pressing buttons giving you options of '1' for a pants current account, '6' for a personal merchant banker or '8' for pension misselling... and wait for it...it is picked up by your local branch, because it is their number!!! :eek:

I wonder if it will catch on.

LeeSouthEast

That's all I do.

seeya23

do you have a behaviour score with barclays

Inactive

will-in-estoril wrote: »

How about this one? You ring a geographical number, which are part of your free landline calls, it does not go through to a call centre or a computer; you do not have to start pressing buttons giving you options of '1' for a pants current account, '6' for a personal merchant banker or '8' for pension misselling... and wait for it...it is picked up by your local branch, because it is their number!!! :eek:

I wonder if it will catch on.

Novel idea... :rotfl:

LeeSouthEast

seeya23 wrote: »

do you have a behaviour score with barclays

Is that a general question to those in the know, or me specifically? If the latter, I haven't the slightest idea!

costaerer

applied to upgrade to premier life banking online, just got a pack in post with cd rom and a booklet...
when will i get my shiny black card, and will i definately get it???

online banking says its now a premier account!