Tesco delivery mess up, urgent advice needed.

zenseeker

I received my Tesco delivery today, and everything was as it should be, all there, no problems...until an hour after the drop off...

I got a phone call from Tesco saying that the driver claims to have delivered a crate of chilled groceries to me in error, but this is not the case, I received nothing that I hadn't ordered...but they are adamant that I have it, and are threatening to bill me unless I return the goods to a driver that is on the way...but do not have these goods!!!

Is there any way that I can prove that I did not receive these items? I don't want to be billed for stuff I haven't got....:mad:

Eeyore2009

Stick to your guns that you never recieved anything you should not have.
Me personally would invite the driver in to look if i had recieved anything

Hippychick

Show the guy your freezer when he comes round? then fire off a stroppy e-mail to complain to head office about how he invaded your privacy and they branded you a liar.

zenseeker

I just thought, the crates have stickers with barcodes...do they not scan these upon delivery?

Eeyore2009

Im not sure about the barcodes as i dont do home delivery.
But if i were you email head office saying you were branded a liar, and that by inviting the driver in it has invaded your privacy,
hopefully you well get vouchers off your next shopping visit.

Eeyore2009

Please let us know how you get on

zenseeker

He's due by 6pm, I hope it's the same driver as he'll get an earful!

Poppy9

OMG how awful. I wouldn't even answer the front door to him if I knew I'd only had my delivery.

zenseeker

Normally I wouldn't, but I'm worried they will debit my stored card...they mentioned "Finest" bacon, ham and cakes....could amount to a hefty sum...can they just bill me without authorisation?

Eeyore2009

I dont blame you, id give him more than an earful!.
id also ring head office and still write to them.
its disgusting how you are being accused of lying! x

Eeyore2009

zenseeker wrote: »

Normally I wouldn't, but I'm worried they will debit my stored card...they mentioned "Finest" bacon, ham and cakes....could amount to a hefty sum...can they just bill me without authorisation?

No i would not have thought so, if they do ring up the trading standards and tell them you are dis-satified with the customer service you got, and you were also branded a liar.