My BT line rental is £ 15.45 a month ??!!!

edited 30 November -1 at 1:00AM in Phones & TV
61 replies 7.7K views
24567

Replies

  • InactiveInactive Forumite
    14.5K Posts
    janh wrote: »

    I have already rung BT & arranged for the £2.91 to be credited to our next bill but I would really like to hear how this has happened...

    Clearly by the number of posts on here, this new billing system instigated by BT has presented numerous cases like yours.

    I havn't seen any reports of it working in the customers favour yet:rolleyes:.
  • hamsamhamsam Forumite
    134 Posts
    Part of the Furniture 100 Posts Combo Breaker
    Totally confused by my new BT bill!
    I think I have been overcharged as well.

    Wish I had not changed to go back to BT.
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Can I help Hamsam, PM me your details.

    Jon
    BT Support
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • edited 2 August 2009 at 9:46AM
    2latenow2latenow Forumite
    82 Posts
    edited 2 August 2009 at 9:46AM
    I'm coming a little late to this thread but I noticed recently my BT DD in July was unusually high (normally only line rental).

    Finally got round to checking on line & sure enough I've been charged as above. Despite the same website giving the correct price for my package !

    A quick call to BT and the lady confirmed it was an "unfortunate mistake". I'll be telling everyone I know to check their bills in case they too were "unfortunate". If this was actually a systematic error -- and therefore 1000s of customers were overcharged - ofcom should force bt to make a systematic correction not rely on the % of people that actively manage all their DD payments. Though I suspect that is precisely the point and that BT have crunched the numbers on this one and know only a small % will complain... I mean if you make all your calls on BT you'll probably not notice the £3 much less take time to mess with the phone system & complain.
    /me
  • JohnkgJohnkg Forumite
    47 Posts
    Part of the Furniture Combo Breaker
    Same has happened to me too, my last bill was a complete mess. But when I view my Calling Plan it says I'm on the £14.20 plan and not the unlimited evening and weekend plan I signed up to in June/July 2008.

    I phoned BT (2 weeks ago) and they said that it was an error and would all be sorted with the next bill (end of this month I think).

    I wonder why I'm now on another plan? I didn't change it and I dare not change it on-line to what it should be as no doubt that will change the T&Cs.
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Hi 2latenow & Johnkg,

    From reading your posts I can see that you have some confusion over the charges that you have both received on your bills. The price of £15.45 is correct for the evening and weekend plan. As you are on a special offer BT credits the bill with £2.95 per month to bring the cost of the calling plan down. However as many customers are now coming to the end of their 12 month special offer the credits are not being applied. The reason for this is because the full 12 credits have been provided through out the year.

    As the plan is a special offer the offer has to be renewed. All customers are sent letters confirming how this is done. A result of waiting for the offer to be reapplied means that one bill is missing the credits. However if the offer is taken up again the next bill has 6 months credits applied to backdate for the previous bill.

    The query relating to the online account showing a different price is again related to the special offers. All offers are applied as credits on customers bills. The online account will show the full price of the plan as it does not include a credit that is being applied to the bill.

    Hope this helps to clear up any confusion that you have regarding your calling plans.

    Conan
    BT Support
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • The post by the BT Representative is not very clear. As I posted previously, I do not understand why BT is not able to apply the monthly discount to each monthly bill. Also, for those on BT e-billing who receive an e-mail each month regarding their bill, it would be helpful if BT could send a contract renewable e-mail as well as their letter. Maybe the BT Representative could comment on this suggestion.
    Disclaimer
    The information contained in this posting reflects the views and opinions of the author. Links to other sites are not an endorsement of any company, or their products and services. No responsibility is taken by the author for any information posted, or contained on any linked website.
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Hi Yourbestoption,

    With the credit for the renewable contract BT will only apply the credit to the account after the offer has started. If you are billed monthly on the first bill after the offer has started you will see between 1 and 3 monthly credits on that bill. The reason for this is to ensure by the end of the first 12 month term you have receive all the 12 credits for that term. BT does clearly label each of these credit on the bill as being say 1 or 12 credits.

    This means that the last bill you receive before the end of the 12 month term may not have any credits. This is because the credits would have been applied to the previous bills. You would also still be within your right not to renew and BT can not start applying credits to your account until after the renewal date has passed and you do decide to renew. When the next bill is produced any credit due will be backdated.

    The reason why BT does send a letter and not a email advising of the option to renew is because people do change there email address from time to time. The only way that BT can guarantee that the customer will receive this notification is through a letter.

    Thank you for your feedback and I hope this has help.

    Thanks

    Patrick

    BT Support,
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • JohnkgJohnkg Forumite
    47 Posts
    Part of the Furniture Combo Breaker
    Hi 2latenow & Johnkg,

    ...
    As the plan is a special offer the offer has to be renewed. All customers are sent letters confirming how this is done. A result of waiting for the offer to be reapplied means that one bill is missing the credits. However if the offer is taken up again the next bill has 6 months credits applied to backdate for the previous bill.
    ...

    Conan
    BT Support


    Hi Conran,

    I have not received a renewal letter, but on my Order Confirmation email for the Unlimited Evening & Weekend Plan (dated 12 June 2008 20:01) The following statement was at the bottom:

    ...Contract subject to a 12 month minimum renewable period. At the end of each 12 month minimum period the contract will be automatically renewed for a further 12 month minimum period unless you tell us otherwise. We will write to remind you when your contract is nearing the end of a renewable period.

    Am I right in assuming that I do not need to do anything in order to continue with the rolling contract? If so, then why am I now no longer on the plan if I look my Call Plan on-line?
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Hi Johnkg,

    Can you PM me your details and I will see what is happening to your plan on-line.

    Thanks
    Jon
    BT Support.
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
Latest MSE News and Guides

Tesco Clubcard rule tweaks

Be careful when converting points to Cineworld

MSE News

£148 of Ciaté nail polish for £35

Via its Advent calendar (norm £59 delivered)

MSE Deals