NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
My BT line rental is £ 15.45 a month ??!!!
This discussion has been closed.
Latest MSE News and Guides
Replies
Clearly by the number of posts on here, this new billing system instigated by BT has presented numerous cases like yours.
I havn't seen any reports of it working in the customers favour yet:rolleyes:.
I think I have been overcharged as well.
Wish I had not changed to go back to BT.
Jon
BT Support
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
Finally got round to checking on line & sure enough I've been charged as above. Despite the same website giving the correct price for my package !
A quick call to BT and the lady confirmed it was an "unfortunate mistake". I'll be telling everyone I know to check their bills in case they too were "unfortunate". If this was actually a systematic error -- and therefore 1000s of customers were overcharged - ofcom should force bt to make a systematic correction not rely on the % of people that actively manage all their DD payments. Though I suspect that is precisely the point and that BT have crunched the numbers on this one and know only a small % will complain... I mean if you make all your calls on BT you'll probably not notice the £3 much less take time to mess with the phone system & complain.
I phoned BT (2 weeks ago) and they said that it was an error and would all be sorted with the next bill (end of this month I think).
I wonder why I'm now on another plan? I didn't change it and I dare not change it on-line to what it should be as no doubt that will change the T&Cs.
From reading your posts I can see that you have some confusion over the charges that you have both received on your bills. The price of £15.45 is correct for the evening and weekend plan. As you are on a special offer BT credits the bill with £2.95 per month to bring the cost of the calling plan down. However as many customers are now coming to the end of their 12 month special offer the credits are not being applied. The reason for this is because the full 12 credits have been provided through out the year.
As the plan is a special offer the offer has to be renewed. All customers are sent letters confirming how this is done. A result of waiting for the offer to be reapplied means that one bill is missing the credits. However if the offer is taken up again the next bill has 6 months credits applied to backdate for the previous bill.
The query relating to the online account showing a different price is again related to the special offers. All offers are applied as credits on customers bills. The online account will show the full price of the plan as it does not include a credit that is being applied to the bill.
Hope this helps to clear up any confusion that you have regarding your calling plans.
Conan
BT Support
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
The information contained in this posting reflects the views and opinions of the author. Links to other sites are not an endorsement of any company, or their products and services. No responsibility is taken by the author for any information posted, or contained on any linked website.
With the credit for the renewable contract BT will only apply the credit to the account after the offer has started. If you are billed monthly on the first bill after the offer has started you will see between 1 and 3 monthly credits on that bill. The reason for this is to ensure by the end of the first 12 month term you have receive all the 12 credits for that term. BT does clearly label each of these credit on the bill as being say 1 or 12 credits.
This means that the last bill you receive before the end of the 12 month term may not have any credits. This is because the credits would have been applied to the previous bills. You would also still be within your right not to renew and BT can not start applying credits to your account until after the renewal date has passed and you do decide to renew. When the next bill is produced any credit due will be backdated.
The reason why BT does send a letter and not a email advising of the option to renew is because people do change there email address from time to time. The only way that BT can guarantee that the customer will receive this notification is through a letter.
Thank you for your feedback and I hope this has help.
Thanks
Patrick
BT Support,
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
Hi Conran,
I have not received a renewal letter, but on my Order Confirmation email for the Unlimited Evening & Weekend Plan (dated 12 June 2008 20:01) The following statement was at the bottom:
...Contract subject to a 12 month minimum renewable period. At the end of each 12 month minimum period the contract will be automatically renewed for a further 12 month minimum period unless you tell us otherwise. We will write to remind you when your contract is nearing the end of a renewable period.
Am I right in assuming that I do not need to do anything in order to continue with the rolling contract? If so, then why am I now no longer on the plan if I look my Call Plan on-line?
Can you PM me your details and I will see what is happening to your plan on-line.
Thanks
Jon
BT Support.
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"