My BT line rental is £ 15.45 a month ??!!!

Llyllyll

Hello BT company representative,

I've PM'd you with a billing query.

Thanks

Jo4

I have received this months bill and it is £22.06! :eek:

£4.49 (for unlimited evening & weekend plan) for 1st September to 9th September and £15.45 (for unlimited evening & weekend plan) for 10th September to 9th October. £0.73 for reminder call for 1st September to 9th September and £2.50 for reminder call for 10th September to 9th October. One telephone call costing 14p. A credit of £1.25 for paper-free billing.

Does this mean that my BT bill is going to cost £16.70 every month? £15.45 for unlimited evening & weekend plan and £2.50 for reminder call minus £1.25 for paper-free billing?

JustPassingBy

Jo4 wrote: »

Does this mean that my BT bill is going to cost £16.70 every month? £15.45 for unlimited evening & weekend plan and £2.50 for reminder call minus £1.25 for paper-free billing?

I would think so. A way to reduce the £15.45 cost is at

http://www.serviceview.bt.com/list/public/current/Notice09_boo/sectoc.htm#FrameworkImpl337835

BT_company_representative

Hi Jo4

Drop me some details and I'll check this out for you.

Stuart

Jo4

BT_company_representative wrote: »

Hi Jo4

Drop me some details and I'll check this out for you.

Stuart

I have pm'd you!

Ubees

Just received my 1st Bill from BT and like others i seem to have been charged £2.95 for the Unlimited Evening and Weekend Plan. (I double checked the website to make sure that they said £0 per month)

I guess i just have to sit it out till next month to see if they credit it back to me?

EDIT:

just checked my calling plan online and it states that it is £2.95 a month, but when i ordered online i clicked the £0 per month option (i think)

BT_company_representative

Hi Ubees

Drop me a pm and I'll take a look at it for you.

Stuart

sophocha

BT`s advertising is deceiving!I did got the Unlimited Evenings and weekends plan for 11.25 (did it online and it didn`t say anything about charging me 15.45 for each month!) F$%^&

mountainofdebt

ARHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHhhh

Sorry guys I just needed to do that to get the frustration of trying to get some sense out of BT.

I have unlimited evening and unlimited weekend plan and like others have been charged £2.95....no sign of a credit.

Anyway I understood that I was in a contract with BT when my inital one finished in March but when I was asked why I was paying this amount, I was told it was only free for people in a 12 month contract.

When I told the CS (???) adviser I was in a contract, I was told I wasn't hence why I was paying the £2.95.

So does this mean I'm not in a contract or am I?


Update : I rang BT and finally got someone who understood what I was complaining about. Anyway I have agreed to a 12 month Unlimited evening and weekend plan contract and have been refunded 6 months worth of £2.95, which I have paid since I thought I was in a contract with them. Sort of happy with the deal but not happy that it has taken me nearly all evening to get this sorted.

BT_company_representative

Hi there Mountainofdebt

Sorry to read of the frustration caused, am glad to see that you did get this sorted but am sorry for the problems encountered.

Pm us on here should you encounter any further problems we'll happily jump in to assist.

Stuart