Codehook wrote: »
BT is now attempting to con people out of their money.
I set-up a bt line order online for unlimited evening & weekend, which stated that I MAY qualify for the free connection charge offer. I then got an e-mail saying I did qualify, no mention in that e-mail of any changes to the cost or contract. Let us note here that there was nowhere to tick whether I actually wanted this offer or not when I was doing my online order. I then got a confirmation letter confirming there would be no connection charge and that the line rental would be £12.50/month (presumably because I hadn't removed paper billing, which I promptly did do). But then I noticed that under the connection charge discount it said I was in an 18 month contract! Firstly, I didn't even say if I wanted the connection charge offer or not, and secondly there was no mention of any change of contract on any of the order confirmations. I am told it was in the small print, which is hardly fair considering I didn't even ask for this discount.EDIT: I was told on the phone that apparently there was an option to select that I wanted the connection charge offer and that I must have ticked it. I do not remember doing so, but I will concede that this may have been the case. However, I certainly would not have ticked it if it said that it puts me into an 18 month contract, and I would love to see a copy of that page again. My argument still stands here.EDIT 2: I just went through the online order form again and there is absolutely nowhere to tick whether you want the connection charge discount or not. It takes you straight to the payment confirmation page with absolutely no mention of it whatsoever. Thanks for lying, BT! Nice to know I can count on your customer service...if you don't believe me have a look for yourself and take a screenshot of the web-page you believe to show a box you can tick for the connection charge offer
But that's not the end of it, I then got my first bill through to see that I was being charged £15.45/month instead of what should have been £12.50! I have spoken to BT customer services who told me that because I was given the connection charge offer I am therefore not allowed the discount on unlimited evening & weekend line rental! Once again, where did it state this in any of the order confirmations? NOWHERE. I am told, again, that it is in the small print.
You can't hide away the most fundamental aspects and costs of an order in the small print! I'm sure Trading Standards will be interested to know about this. I have put through a complaint to BT and am supposed to be getting a call back. If I don't then I'm sure as hell going to make sure I speak to a customer services manager about this.
If you want my advice, DO NOT ORDER YOUR LINE RENTAL FROM BT
nucscam wrote: »
I have been with BT for 14 months and have decided to leave and go to Virgin as their package is cheaper.
nucscam wrote: »
Can anyone advise if this is right:
I have been with BT for 14 months and have decided to leave and go to Virgin as their package is cheaper. BT have advised that I will have to pay a disconnection charge of £25.00, even though I only had a 12 month contract.
Heinz wrote: »
It has repeatedly been said on these forums that VM is the country's most expensive voice telephony provider (their prices for 0844 calls - up to 6 times the per minute cost BT charges - and 0845 calls - ten times the per minute cost BT charges - are classic examples).
Be careful when converting points to Cineworld
...and it's essentially NO FEE
Via its Advent calendar (norm £59 delivered)