£11000 arears because csa never acted

mommarat

i_hate_the_csa wrote: »

What will a account breakdown show me?
Sorry if that sounds a daft question.

It will show you all the money paid in and out and where any changes have been made

mommarat

If you think overtime is used in your wages and its not regular you can ask for a revision so that a broader period can be looked at. If they have changed now you can ask for a change of circumstances to be done but the onus is on the client to send this information

LizzieS_2

You can ask for a copy of the information used to assess your pay - that way you will see exactly what wages were used and can compare to your own records. Main thing to look out for is gross pay being used for some work.

As the assessment is delayed, you can also appeal that the delay has prevented you from making a past re-assessment request yourself based on a more accurate reflection of your weekly earnings, eg say for arguments sake the assessment is right, but your income then dropped a couple of months later - had the csa been prompt in 2005 then you would have made a re-assessment request yourself when your income fell to a regular level.

Blob

You should also go to ICE and then on to the Ombudsman, but you will need your MP to do that.

mommarat, one question that springs to mind and no one has answered it to date, just how are we 'Clients' as if you are a client you can fire the person that you have taken on to work for you, and this is deffinatly not the case with teh CSA as many people would agree. They would have been fired for many things but mostly for 'Gross Misconduct' in that their actions are detremental to the wishes of the Client?

kelloggs36

You have to exhaust the normal complaints procedure first though.

mommarat

Blob wrote: »

You should also go to ICE and then on to the Ombudsman, but you will need your MP to do that.

mommarat, one question that springs to mind and no one has answered it to date, just how are we 'Clients' as if you are a client you can fire the person that you have taken on to work for you, and this is deffinatly not the case with teh CSA as many people would agree. They would have been fired for many things but mostly for 'Gross Misconduct' in that their actions are detremental to the wishes of the Client?

Its just a term used for the people who use the csa sometimes they are also refered to a 'customers' even though they arent buying anything

mommarat

Can I just add that most the staff there work very hard and their hands are tied by 'red tape'

Blob

The problem is that as you say 'just a term' we are now in to legal talk and there is no such thing as 'just a term' it all has a meaning in law. They say that they are bound by the law, personally yet to see it. My understanding is that an investigation into them will be undertaken on teh request of the Shadow Sec of State, one the evidence that I have and have spoken to him about!

Blue_Horizon

Blob - yes it's based in law but the CSA also has operational procedures, which from my experience is not based in law. For example, the CSA use Child Benefit as a way of validating whether a child qualifies for CM. This is not based in law but is a quick way of getting an answer that is right 90% of the time. The use of the word "client" is used through-out the DWP whether your are a job seeker receiving income support and in need of a crisis loan or whether you are using the CSA. Personally, I don't feel much like a client!

mommarat

Blob wrote: »

The problem is that as you say 'just a term' we are now in to legal talk and there is no such thing as 'just a term' it all has a meaning in law. They say that they are bound by the law, personally yet to see it. My understanding is that an investigation into them will be undertaken on teh request of the Shadow Sec of State, one the evidence that I have and have spoken to him about!

What would you call the people who use the CSA then?