Amazon Prime Member Fee? Charged £48...

rancid-a

I recently joined Amazon. Although I didn't fall for that Prime Delivery thing, it's no wonder so many people have. Their site is a mess. An FAQ showing steps to log out? LOL

viktory

I signed up for Amazon Prime and then cancelled before the trial period expired. It really wasn't difficult and I fail to see how people are being 'duped' into this.

phunkles

IVe signed up to prime trial because its nearly Xmas and well Amazon / which ever postal method they used lost my copy of Mamma Mia and I wanted to get some stuff in time for Xmas - Cant complain with it But i have set it up so they dont take the payment - Think people saw free upgrade and just clicked yes or something coz i KNOW i had to tick a box for it agreeing to the trial and then automatic fee being charged.

tcall

I too can't see how anyone can be duped into signing up.

My first experience of Prime is pretty rubbish though. Signed up today, received confirmation email, yet when i try to order it doesnt recognise me as a Prime member. Called customer service in india "oh, it takes 24 hours to be activated"!!
So much for speeding things up!

treaclechops_2

I have also just been charged £47.97 for this so called Prime Membership. When i ordered the particular item this way it said "AMAZON PRIME ONE DAY DELIVERY IS FREE". I cannot recall seeing anything about any menbership and certainly nothing about any charge. The item I sent for was only £4.99 so it has now cost me £52.96. I have emailed Amazon to see if i can get refund or not so we shall see. They certainly do not make it clear about this fee and something should be done about it.

~Chameleon~

treaclechops wrote: »

I have also just been charged £47.97 for this so called Prime Membership. When i ordered the particular item this way it said "AMAZON PRIME ONE DAY DELIVERY IS FREE". I cannot recall seeing anything about any menbership and certainly nothing about any charge. The item I sent for was only £4.99 so it has now cost me £52.96. I have emailed Amazon to see if i can get refund or not so we shall see. They certainly do not make it clear about this fee and something should be done about it.

If a whole pop-up page containing the following information that you have to read before clicking the huge yellow button at the bottom (which unfortunately hasn't shown up on this copy due to format) to proceed with the trial isn't clear enough for you, then I don't know what is! :rolleyes:

Get FREE One-Day Delivery on This Order with Amazon Prime™
Introducing Amazon's exclusive membership program that gives you and your household family members the benefits of unlimited FREE One-Day Delivery on eligible Amazon.co.uk purchases for just £47.97 a year.
AMAZON PRIME - FAST, FREE, NO-HASSLE DELIVERY Learn more
Place your order before the deadline displayed on the item detail page to get:

• Unlimited FREE One-Day Delivery on millions of eligible items
• Express Delivery (delivery before 1pm) for £4.40 per item
• Evening Delivery for £7.34 per item (London and Birmingham addresses)

UNPARALLELED FLEXIBILITY

• No Minimum Purchase - never worry about meeting a threshold to get free delivery on millions of eligible items
• Share your benefits with up to four additional household family members and get even more value

UPGRADE YOUR ORDER INSTANTLY

• We will upgrade your entire order to dispatch via Free One-Day Delivery, the moment you sign up

Click the button below to start your Amazon Prime membership. We'll charge your credit card (MasterCard/EuroCard***-****) £47.97 for the next year, and annually after that as long as you want to remain a member. Your membership will automatically continue. If you prefer, you can set Your Account to "do not auto renew" and your payment method won't be charged for the next year. You can always request a refund of the most recent charge if your benefits haven't been used in the new term. If we're unable to charge the credit card above, we'll charge another payment method we have on file for you.

By clicking the button below, you acknowledge that you have read and agreed to the Terms and Conditions, and authorise us to charge the payment method above or another available on file.

Turn on 1-click ordering using my default Amazon Prime settings
Upgrade my order and start my Amazon Prime membership for £47.97 now

treaclechops_2

treaclechops wrote: »

I have also just been charged £47.97 for this so called Prime Membership. When i ordered the particular item this way it said "AMAZON PRIME ONE DAY DELIVERY IS FREE". I cannot recall seeing anything about any menbership and certainly nothing about any charge. The item I sent for was only £4.99 so it has now cost me £52.96. I have emailed Amazon to see if i can get refund or not so we shall see. They certainly do not make it clear about this fee and something should be done about it.

Just to let people know I have received reply from Amazon and they are refunding me the money. Must say they have excellent customer service. Well impressed.

mkbswimstar

I did cancel mine but still got charged, so just phoned them on 0800 4961081, spoke very calmly and politely to the lady expained that I had cancelled it and she looked into my ac and said that there must have been a problem with the computer their end accepting my response so she cancelled it just now and is refunding me the full amount. Excellent customer service.

turts2008

Wooo arent Amazon excellent! Having once again used MSE to realise others have been having this problem, I called amazon customer service, and immediately got though to them, and informed them of my accidental ticking of boxes for the Prime, 2 minutes later she offered me a full refund. Brilliant service.

Halloway

If you sign up to the Amazon Prime and forget to cancel after the free trial period, then so long as you have not used Amazon Prime after the free trial period they will refund the payment.