Ebay advice needed ASAP - negative feedback left very unfairly

soolin

cyberbob wrote: »

There's a post on the ebay forums about a buyer saying that he has been left negs (6 off) due to the buyer complaining about the postage.

It comes out that the seller charged £10 for a 600gram item! This is nearly a £7 markup.

I do hope he used a posting ID, they will tear him limb from limb. How many auction infringements have they found in his listings already? They make us lot on here, even me when I channel 'grumpy' , look like puddy cats.

cyberbob

soolin wrote: »

I do hope he used a posting ID, they will tear him limb from limb. How many auction infringements have they found in his listings already? They make us lot on here, even me when I channel 'grumpy' , look like puddy cats.

No he used his normal ID! It amazes me how many people do that over there.

soolin

cyberbob wrote: »

No he used his normal ID! It amazes me how many people do that over there.

oooo goodness. He may need a tin hat then.

Doesn't it usually start with 'why aren't you registered as a business' then goes through 'take out your silly terms' right through to 'oh dear you appear to have been banned'.

cyberbob

soolin wrote: »

Doesn't it usually start with 'why aren't you registered as a business' then goes through 'take out your silly terms' right through to 'oh dear you appear to have been banned'.

Yes I always find those entertaining. Its like carcrash TV you can just see whats going to happen, but you have to watch it,

MrsBartolozzi

mrcow wrote: »

No - actually it was a 500% mark up.

So even huger than you thought

I'm sorry but the pedant in me couldn't let it slide as it was mentioned so many times .

It's NOT a 500% mark up, that would be 6x original price not 5x.

starting price is (let's say) £2
100% mark up =£4
200% mark up = £6
300% mark up = £8
400% mark up =£10 ie 5x original price.:cool:

Ok pedant hat off now:p.

(and yes, I agree a 400% mark up is still huge)

NotQuiteNorbert

Heh, at least I can blame someone elses dodgy maths now! Can't be bothered changing my post again lol..

System

MsCrow wrote: »

By taking this approach you are supporting sellers in their circumvention of fees; this isn't right.

I personally never bid on items with excessive postage (I know how to price postage, I used to sell).

I have to laugh in a way as sellers like this are pretty stupid. If they understood their market properly, they would understand that appropriately priced p&p and a generally low start price (providing they know how to sell up an item) will ALWAYS garner a good end price - and usually the chance of better will from buyers who don't feel immediately fleeced. Sellers who take the greed approach dig themselves a pit by restricting their market. Silly sellers. Silly buyers for supporting this.

What difference does it make whether I pay £1 with £20 P&P or £20 with £1 P&P? At the end of the day I am spending the same amount of money and if the buyer saves a couple of pounds on Ebay fees then good for them.

I understand there are probably buyers such as yourself who will avoid high P&P charges but at the end of the day, by charging low P&P the seller risks making a loss if the auction only attracts 1 bidder. This happened to me, I was the only bidder for an item with low P&P & low starting. The seller then refused to complete the sale.

The only way to avoid this risk is to have a higher starting bid which means insertion fees and the added risk of receiving no bidders at all.

cyberbob

candyflossing wrote: »

What difference does it make whether I pay £1 with £20 P&P or £20 with £1 P&P? At the end of the day I am spending the same amount of money and if the buyer saves a couple of pounds on Ebay fees then good for them.

I understand there are probably buyers such as yourself who will avoid high P&P charges but at the end of the day, by charging low P&P the seller risks making a loss if the auction only attracts 1 bidder. This happened to me, I was the only bidder for an item with low P&P & low starting. The seller then refused to complete the sale.

The only way to avoid this risk is to have a higher starting bid which means insertion fees and the added risk of receiving no bidders at all.

The attitude you show is why Free P&P was brought in on certain categories. It will probably end up for everything. So people only have themselves to blame.

Also high P&P will put you lower down in the searches which could effect your overall price

soolin

I have spent half an hour on the phone to someone this morning (friend of a friend as someone passed my name on). She is a very low volume seller and woke up this morning to a neg from a German buyer basically saying 'rip off seller, excessive postage charges'. Her sales are very very low and thta neg will almost certainly destroy her in searches and may even get her suspended.

She has spoken to ebay about it and they say it doesn't meet their removal criteria but that as long as she has no other problems at all (and that includes complaints or low stars) for the next 30 days her account should be safe from suspension.

Her 'crime' was to charge a set rate of £5 for most of her items going overseas, but on this occasion her receipt shows only £3.32 for postage.

Oddly enough my last person to complain was a German buyer as well, on that occasion I overcharged by a little over 50p So be warned, what looks reasonable to a seller may look excessive too a buyer and like I always say on here we don't matter at all. Justify anything to us on here, it doesn't matter, only your buyer gets to leave feedback.

Tight_Old_Git

It used to be the case that if you specified for eg UK shipping only (but did not block non UK buyers) and a buyer from Holland, France etc bid and won, any neg would not count towards your score.

As to the OP, why not buy a roll of 1st or 2nd class stamps without the prices on and a load of makeup stamps too? Beats price increases and our French friends will be non the wiser as to the price. If the buyer was too lazy to ask before the auction finished instead of taking a discount as a given it is their problem. Ask before you bid, the seller can then tell you the cost before you bid. Otherwise the seller can quite rightly charge the stated price.

How many posts do you see on here saying 'I bought a widget from xyz company, paid £9.99 postage yet the Royal Snail price was only £1.23, I've been ripped off etc?'