18185 beware

coolsteel

Hi could anyone help, I've have been overcharged by this company, fine Ill ring them up or e-mail them, problem, cant find anywhere on their website to contact them at all!!!.
Have tried service@18185.co.uk but the e-mail bounces back saying, These recipients of your message have been processed by the mail server: service@18185.co.uk; Failed; 5.1.1 (bad destination mailbox address).
You go around in circles in the contact area on the website without actually finding any contact details.
Wont be using this company again if its impossible to contact them.
Any idea's how to contact them?
Thanks in advance:cool:

OldGreyFox

See both


http://forums.moneysavingexpert.com/showthread.html?t=1495447

http://forums.moneysavingexpert.com/showthread.html?t=1437879

a number of people having problems reaching them.

coolsteel

Just checked and 18866 and 1899 are like 18185 are ALL uncontactable.
So it your overcharged like me there is no way to rectify the situation to my knowlege anyway.

Heinz

Can you be a little more specific as to how they've overcharged you?

RatAtAt

Back in 2005 when I was having trouble setting up a direct debit, my bank told me that their contact number for call18866 was 08081703939. It worked for me then (got through to their accounts people) but I don't know whether it still works. I think 18866 1899 and 18185 are all the same. If not, see whether your bank has a number?

londondulwich

Their terms and conditions can be read here http://www.18185.co.uk/termsconditions.php

They give this information which includes a phone number:

Ending the Contract

You may end this Contract for the 18185 Service by cancelling your subscription via our website or by calling our customer services telephone number 0808 170 18185 from your registered telephone number(s).

Heinz

londondulwich wrote: »

You may end this Contract for the 18185 Service by cancelling your subscription via our website or by calling our customer services telephone number 0808 170 18185 from your registered telephone number(s).

But that's a 12-digit number (one digit too many).

coolsteel

londondulwich wrote: »

Their terms and conditions can be read here http://www.18185.co.uk/termsconditions.php

They give this information which includes a phone number:

Ending the Contract

You may end this Contract for the 18185 Service by cancelling your subscription via our website or by calling our customer services telephone number 0808 170 18185 from your registered telephone number(s).

Tried ringing this number and its an automated service no real people to talk to.
Back to square one.

Greatgimp

If you don't dial 18185 before any regular phone number, surely that's the same as terminating your account, or have I missed something?

ACDeag

londondulwich wrote: »

Their terms and conditions can be read here http://www.18185.co.uk/termsconditions.php

They give this information which includes a phone number:

Ending the Contract

You may end this Contract for the 18185 Service by cancelling your subscription via our website or by calling our customer services telephone number 0808 170 18185 from your registered telephone number(s).

You can end it by logging into your account, there is an option there to terminate.

coolsteel

Seem to be going of topic slightly, i don't want to terminate anything all i want to do is contact the company either via e-mail or phone to query a bill. But as i have said there is no means to do this. So lets say by some major error i was overcharged by £1000 how could i stop them debiting my account with no means of communication?