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18185 beware

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Comments

  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    coolsteel wrote: »
    Seem to be going of topic slightly, i don't want to terminate anything all i want to do is contact the company either via e-mail or phone to query a bill. But as i have said there is no means to do this. So lets say by some major error i was overcharged by £1000 how could i stop them debiting my account with no means of communication?

    There is a contact email address in this thread you might find useful.;)


    http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1207732499/21
  • ACDeag
    ACDeag Posts: 743 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    coolsteel wrote: »
    Seem to be going of topic slightly, i don't want to terminate anything all i want to do is contact the company either via e-mail or phone to query a bill. But as i have said there is no means to do this. So lets say by some major error i was overcharged by £1000 how could i stop them debiting my account with no means of communication?

    I chose their Direct Debit option so that I can always claim from my bank under the Direct Debit Guarantee if an error is made.
  • JohalaReewi
    JohalaReewi Posts: 2,614 Forumite
    ACDeag wrote: »
    I chose their Direct Debit option so that I can always claim from my bank under the Direct Debit Guarantee if an error is made.

    Correct!
    If 18185 take too much via direct debit, you can calim a full and immediate refund from your bank under the Direct Debit Guarantee Scheme. Having done this, 18185 will soon contact you :)
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Some time ago, I added the following email address to my address book. I don't remember when or why but, for what it's worth: [EMAIL="helpdeskcollect@hq.nl"]helpdeskcollect@hq.nl[/EMAIL]
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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