18185 beware

utilitybroker

coolsteel wrote: »

Seem to be going of topic slightly, i don't want to terminate anything all i want to do is contact the company either via e-mail or phone to query a bill. But as i have said there is no means to do this. So lets say by some major error i was overcharged by £1000 how could i stop them debiting my account with no means of communication?

There is a contact email address in this thread you might find useful.;)


http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1207732499/21

ACDeag

coolsteel wrote: »

Seem to be going of topic slightly, i don't want to terminate anything all i want to do is contact the company either via e-mail or phone to query a bill. But as i have said there is no means to do this. So lets say by some major error i was overcharged by £1000 how could i stop them debiting my account with no means of communication?

I chose their Direct Debit option so that I can always claim from my bank under the Direct Debit Guarantee if an error is made.

JohalaReewi

ACDeag wrote: »

I chose their Direct Debit option so that I can always claim from my bank under the Direct Debit Guarantee if an error is made.

Correct!
If 18185 take too much via direct debit, you can calim a full and immediate refund from your bank under the Direct Debit Guarantee Scheme. Having done this, 18185 will soon contact you

Heinz

Some time ago, I added the following email address to my address book. I don't remember when or why but, for what it's worth: [EMAIL="helpdeskcollect@hq.nl"]helpdeskcollect@hq.nl[/EMAIL]