Rainwater Tank 1100 Litre £1498.00now£50.00@B&Q smaller one also avail for same price

Lynsey

justpoppingin wrote: »

Hi guys, first posting here.

I am also in dispute with B&Q over the non-delivery of two water butts.

On the terms and conditions, I am in receipt of an email from B&Q customer services department refering to the diy.com ts&cs. The email even gives me the link.

Which is helpful.

The nextday ts&cs refer to a head office in Yeovil, which makes me think they are part of the Screwfix operation rather than the B&Q stores business.

hope this helps,
jpi

Not fully understanding this - sorry, but what has the "nextday T&C's" got to do with the order of the water tanks??
ONLY the T&C's which were applicable at the time of order apply - no others.

Lynsey

frugalfran

Had another email today from a new name at B & Q saying an email I had sent had been deleted without being read! (Not very specific, but I don't what B&Q to be able to identify me!)

frugalfran

Decision time! Guess everyone is looking at whether it is worth taking them on - do we know how many are going to?

Pocoyo

I've had the fob off letter from B&Q today too. Do I need to wait until the end of the 14 days to file my case or can I do it now (since I know B&Q plan to do nothing)?

ambercat

ilikepoints wrote: »

For the site we print off for proof of loss of bargain is it the 15mm or the 22mm we are comparing with? What do these two figures represent anyway?

Also it doesn't seem possible to print that site with the price of the items included - the price disappears both in Safari and Firefox.

EDIT - works fine in Safari just not Firefox.

(btw many thanks to Mr Beckett for all his advice and to others for their contributions too).

Also, I'm no expert, but having had a look at the excellent template letter, should it not also give B&Q the option of supplying a similar tank in order to appear to be totally fair?

The 15mm and the 22mm are the size of the plumbing fittings. Waterpipe comes in both sizes. Hope this helps.

dmg24

taxiphil wrote: »

Can I ask you a question - why are you so interested in this thread, and the associated dishwasher thread? I've never seen you post anything useful, you just seem to be continually teasing and goading Tom, to try and get some kind of reaction out of him. What's your problem exactly?

I know things about this case/ Tom's situation that are not in the public arena, and make it all rather bemusing. There is certainly no element of jealousy!

Pocoyo

dmg24 wrote: »

I know things about this case/ Tom's situation that are not in the public arena, and make it all rather bemusing. There is certainly no element of jealousy!

Why so cryptic?

Do you work for B&Q?

Lynsey

Pocoyo wrote: »

Why so cryptic?

Do you work for B&Q?

I would say no...........................
...................but perhaps Tom should work for B&Q, he would have saved them several times his salary already.

Lynsey

Pocoyo

What happened to Tom's Twitter page, by the way?
*edited to add - never mind, it's back up now.*

fantafan

Letter in the post for me. Watch Tom's space now...