hotel asking for more money to keep my reservation?!

sherryspecial

Hi

A few days ago I booked a weekend at a central London Hotel for the begining of July. It is a hotel I have used before and was surprised when it was so cheap. Anyway I booked it (well it was 90% cheaper than usual!) and have confirmation of my reservation at the cheap price.

Today I receive an email saying that my reservation has not been confirmed due to there being a rate error. They have offered me an upgrade to a "superior room" at a price which I know is considerably cheaper than normal.

Basically they want £200 now to proceed with my reservation.

Where do I stand considering I have already received reservation and confirmation details? Any help would be great so that I know my rights when I respond to their email.

Thanks

Sherry

4743hudsonj

sherryspecial wrote: »

Hi

A few days ago I booked a weekend at a central London Hotel for the begining of July. It is a hotel I have used before and was surprised when it was so cheap. Anyway I booked it (well it was 90% cheaper than usual!) and have confirmation of my reservation at the cheap price.

Today I receive an email saying that my reservation has not been confirmed due to there being a rate error. They have offered me an upgrade to a "superior room" at a price which I know is considerably cheaper than normal.

Basically they want £200 now to proceed with my reservation.

Where do I stand considering I have already received reservation and confirmation details? Any help would be great so that I know my rights when I respond to their email.

Thanks

Sherry

you dont stand anywhere

they made an error and are correcting it with rather good manners

you need to pay up or get a full refund

same for in a shop

imagine if somebody missed off a 0 on the proce for a big telly

you wouldnt be able to buy it at that price, same for you, the reservation makes no difference


i think its rather nice to offer a better room as compensation

Raksha

But it's not a case of a 0 missing from a telly - this person has put a deposit on a telly (the room) at an agreed price, they've taken the money, which seals the deal, now they are asking for more.........

I'm not sure of the legalities, but you've got to compare like with like.

4743hudsonj

Raksha wrote: »

But it's not a case of a 0 missing from a telly - this person has put a deposit on a telly (the room) at an agreed price, they've taken the money, which seals the deal, now they are asking for more.........

I'm not sure of the legalities, but you've got to compare like with like.

well as i said the reservation makes no difference to the rights apart from being able to claim a refund for the amount paid

if your not sure in the legalities dont comment on it

as i said, the op can either pay up, or cancel the reservation as the hotels t&c's will have a right to cancel clause for starters

dmg24

4743hudsonj wrote: »

if your not sure in the legalities dont comment on it

Harsh but very fair!

4743hudsonj

dmg24 wrote: »

Harsh but very fair!

i know! i just had someone on the techie thread comment on somone who has a crappy laptop trying to run the sims 3 saying

try and return it under dsr


i mean
:eek:

where did the hear that you could turn on and use a computer but still return it for no reason.

boggles the mind

Raksha

I think I'll just leave you two to your mutual admiration society.

sherryspecial

hmm, once i completed I took a print (as advised by the screen) of a "Confirmation screen".

Doesn't this confirm the deal/agreement? I mean, I worked in retail for quite some time and if something was priced at a certain price (regardless of a system error) then the customer bought it at that price... and I am talking big televisions. On the other hand the customer was protected if they were over charged. I was hoping to say, "thankyou for the offer of an upgrade, but I will stick with a normal room as originally agreed, confirmed and receipted"

If they do not honour this, then I am inthe position of trying to find somewhere else, at my inconvenience and cost. I don't agree that them offering me an upgrade on a room for an extra £200 is reasonable considering their error.

Tozer

If it has been confirmed, then I would say the contract is made. You will need to check the terms and whether they have the right to cancel.

dmg24

sherryspecial, you need to look up the legal definition of Mistake, which is probably applicable here. I am in a hurry at the mo, but if you want to post the name of the website on which you booked the hotel I will check through the t&c's and give you a more definitive answer when I get home later.

Your note about a retailer selling at an advertised price would be down to company policy. If you look up Invitation to Treat this will explain the point in consideration.

sherryspecial

Thanks all so far!

DMG, I booked this directly with the hotel on their website. I am conscious I may break rules by naming it, but I can provide some clues...

its near trafalgar square

called: the "£1000" at Trafalger

The _____(£1000)

The ____ national horse race.

Rhymes with Brand.

I have an email confirmation and a screen print of the confirmation from when I made the booking

Hope this helps!