hotel asking for more money to keep my reservation?!

dacouch

http://www.thegrandattrafalgarsquare.com/

mc33033

sherryspecial wrote: »

I have an email confirmation and a screen print of the confirmation from when I made the booking

Hope this helps!

Hi Sherryspecial

From what you say it appears a contract has been formed. If the contract has been formed at a reasonable price (not pennies, but a price the room could feasibly be let out for) then what everyone else is saying about "mistake" may be incorrect.

Traders cannot simply change contracts at will and just say "oh, that was a mistake" - fair enough if it was 2p a night, that's a clear mistake and anyone would recognise that as such. If you want to check what I'm saying the case to google is "kodak unilateral mistake" and see a trader who made £2 million loss when they priced incorrectly - check out the Argos case as well as a good example of the other side with an unrealistic price.

dacouch

Here is a copy and paste of their reservation page, the only t&cs they appear to have are that your credit card guarantees your booking which to me (In the abscence of other t&cs) would form a contract


Reservations Reservation Summary
Your reservation details are listed below. To refine your search options, use the menu on the left.

Check-in Check-out Adults Children 06/21/09
06/22/09
2 0
Standard Room
Best Available Rate
Room 1 - 2 Adults 0 Children Sun

GPB124.00

Avg. rate GPB124.00 Room - Cost Room 1 - GPB124.00 Taxes & Fees Fees VAT @15.00% of Total GPB18.60

Total (incl of Taxes)

GPB142.60

Preference Options Bed Type No Preference 1 Queen bed Smoking All Rooms Are Non Smoking
Guarantee/Cancellation Policy Your credit card will be required to guarantee your booking. The cancellation policy for your stay requested is as under: Cancellations or changes made on or before 3:00 PM on Sat - 06/20/09 will be subject to a penalty of no deductions or penalty.


Special Requests
*Requests entered here are not guaranteed however we will make every effort to fulfil your request




Travelers Information

First Name Last Name
Room 1 *

4743hudsonj

dacouch wrote: »

Here is a copy and paste of their reservation page, the only t&cs they appear to have are that your credit card guarantees your booking which to me (In the abscence of other t&cs) would form a contract


Reservations Reservation Summary
Your reservation details are listed below. To refine your search options, use the menu on the left.

Check-in Check-out Adults Children 06/21/09
06/22/09
2 0
Standard Room
Best Available Rate
Room 1 - 2 Adults 0 Children Sun

GPB124.00

Avg. rate GPB124.00 Room - Cost Room 1 - GPB124.00 Taxes & Fees Fees VAT @15.00% of Total GPB18.60

Total (incl of Taxes)

GPB142.60

Preference Options Bed Type No Preference 1 Queen bed Smoking All Rooms Are Non Smoking
Guarantee/Cancellation Policy Your credit card will be required to guarantee your booking. The cancellation policy for your stay requested is as under: Cancellations or changes made on or before 3:00 PM on Sat - 06/20/09 will be subject to a penalty of no deductions or penalty.


Special Requests
*Requests entered here are not guaranteed however we will make every effort to fulfil your request




Travelers Information

First Name Last Name
Room 1 *

hmm thats a rather lousy set of TnCs

it appears you do have a case as their own terms rather than allowing them to cancel have actually bound them into it

please do shed light on your email though and if it shows any more terms

mc33033

dacouch wrote: »

Here is a copy and paste of their reservation page, the only t&cs they appear to have are that your credit card guarantees your booking which to me (In the abscence of other t&cs) would form a contract

This does indeed look like they have accepted your offer to stay 1 night at what I would consider to be a plausible price.

dacouch

Could you copy and paste the confirmation email they sent you (You can delete any parts you don't want anyone else to see, just like the MPs do). It will help the MSE members give you a more accurate answer

sherryspecial

Ok, below is the email confirmation...


My address and contact details here

Dear xxx xxxx

We are pleased to confirm the following reservation at the The xxxx at Trafalgar Square London UK.
The reservation details are as under:

Travelers
Room 1: My name
Partner name

Reservation Details

Check-in Date: 07/03/09
Check Out Date: 07/06/09
No. of Nights: 3
Room Type: Standard Room
Bed Type: no preference
Rate Type: Best Available Rate
No. of Rooms: 1
Adults: 2
Children: 0
Smoking Preference: Non Smoking
Daily Rate:


Fri
Sat
Sun





GPB10.00
GPB10.00
GPB10.00

Avg. Daily Rate:

GPB10.00
Room Cost: GPB30.00
VAT GPB4.50
Total Room Cost: GPB34.50

Please note that your requests are subject to availability at the hotel at the time of check-in.

Confirmation No.: LHR10884732

Guaranteed by: Credit Card Guarantee

Amendment / Cancellation Policy: Your credit card is on file as guarantee. In the event you change your plan, you must cancel or change your hotel reservation in accordance with the hotel's cancellation policy to avoid penalties.
Cancellations or changes made on or before 3:00 PM on Thu - 07/02/09 will be subject to a penalty of no deductions or penalty.

Check-In time: 3:00 PM
Check-Out time: 12:00 PM


Below is the screen print I took once I booked


Reservations
Confirmation Screen
Your reservation and confirmation information. You may w ant to print this page for reference at the time of check-in.
Booked By
Last Name xxxxx
First Name xxxx
CC Type MasterCard
CC Number XXXXXXXXXXXXxxxx
CC Expiration Date 201x-x0-0x
Address xxxx
xxx, Northern Ireland, UK - BTxxxxx
Email mxxxxxx
Phone Number 0xxxxxxxxx
Reservation Information
Travelers Information
First Name Last Name
Room 1 xxxx
xxxx
Check-in 07/03/09
Check-out 07/06/09
Room Type Standard Room
Rate Type Best Available Rate
Number of Rooms 1
Adults 2
Children 0
Bed Type no preference
Non Smoking
Avg Daily Rate per Room GPB 10.00
Total Room Rate Only GPB 30.00
VAT GPB 4.50
Total GPB 34.50

Special Requests: No Comments
Please note your confirmation number for future references - LHR10884732
Your credit card is on file as guarantee. In the event you change your plan, you must cancel or change your hotel
reservation in accordance w ith the hotel's cancellation policy to avoid penalties.
Cancellations or changes made on or before 3:00 PMon Thu - 07/02/09 w ill be subject to a penalty of no deductions or
penalty.

viktory

Raksha wrote: »

I think I'll just leave you two to your mutual admiration society.

Off topic I know, but I wondered if you have, at any point, read that back and realised quite how childish you sound.

sherryspecial

I agree that the new price is still pretty pretty decent for that hotel, however I much prefer my original agreement. I have stayed there before an understand that the majority of its trade comes from business use... so I did think I just got lucky with my weekend stay as the weekends are a lot quieter... and any time I have stayed there on business before (Monday to Friday) they would give out offers for weekend stays. Basically I thought it was a genuinely great offer.... well, if we can fly for a quid nowadays!

Anyway, keep your thoughts coming!

And below is the email I received regarding the "error"

Dear Mr xxxxx

We are writing to inform you that unfortunately your Hotel reservation at The xxxxxTrafalgar Square has not been confirmed. We have received an automated error message for your reservation due to there being a rate error.

The correct rate for your reservation is £68.00+vat per night. Please kindly let us know if you wish to proceed with your booking.

As a good will gesture for any inconvenience caused we are happy to give you a free upgrade to a Superior room.


Kind Regards
xxx xxxxx
Supervisor xxxxxx,UK

bb999

Wow, you did get a good price!

Many hotels have been giving massive discounts recently, so you could quite easily assume that the rate was correct.

I would definitely not let this drop - you have done all that is necessary.

Speak to Consumer Direct for their advise as to your rights, but certainly on the face of it you have a binding contract at an agreed price so you should be able to enforce it.