The Mystery Shopping thread - IX

duchy

Irritatingly my very local one expired on my account overnight as I miscalculated the 48 hours-and intended to set the date after I'd picked up my prescription this morning. I really must learn to count !!

scrooge2008

Is there a connection between how positive the report is about a company and the score you get? I got a 10/10 report for a store where everything was first class and a 7/10 score for a report where service was appalling and I felt totally invisible. I thought the quality of my reports was the same.

Done about 10 reports now and beginning to wonder whether there is some kind of correlation here. i.e. positive report, high score. Alternatively maybe a positive spin is required on a negative experience. Any advice here please.

TractorGirl327

bankypanky wrote: »

I'm sooooo curious about what "the equipment" is....:p

It's no huge secret. A thermometer, set of scales and a stopwatch

scotsbob

scrooge2008 wrote: »

Is there a connection between how positive the report is about a company and the score you get? I got a 10/10 report for a store where everything was first class and a 7/10 score for a report where service was appalling and I felt totally invisible. I thought the quality of my reports was the same.

Done about 10 reports now and beginning to wonder whether there is some kind of correlation here. i.e. positive report, high score. Alternatively maybe a positive spin is required on a negative experience. Any advice here please.

I used to find the same thing, then I changed the way I did the report. No matter how bad your experience make try to ensure you highlight some positive points (and you will surely find some) "I was exteremely impressed with the cleanliness of the shop and clarity of product labelling, however some shelves had empty spaces." Every time I put in a negative I always add a positive. When I started to do that I found, like you, that positive reports got higher scores.

lisainglasgow

OK guys I have a quick query.
There is a bar visit in Aberdeen on RE, drinks and a small reimbursement. The bar is one I am going to with my friends anyway. However the notes says you plus 1 other person. There will be about 8 people altogether, although I think there are different bars in the building. Should I risk it or not?

blondecaz

I would say do it - that you've gone with one other person and then met others in there?

lisainglasgow

That is my though - plus it will be heaving I reckon.

lisainglasgow

OK I have booked it - it says not to go there until after 10pm, which should be fine.

absolutelynomoney

lisainglasgow wrote: »

OK guys I have a quick query.
There is a bar visit in Aberdeen on RE, drinks and a small reimbursement. The bar is one I am going to with my friends anyway. However the notes says you plus 1 other person. There will be about 8 people altogether, although I think there are different bars in the building. Should I risk it or not?

I would just call or email an enquiry to them and ask whether "plus 1" is strictly plus one or whether you can take a couple of friends. (maybe don't say actually 8 though?!)

When I did my first ever job for them, it was to a pub and didn't even have a plus 1. I emailed to ask and they said I could take someone along.

On a related note, anyone know RE's opening hours?

tracyscott1

Hi. Can anyone help me, I have been accepted by MCE, they have told me that my user name is my email address and my password is the first two initials of my surname and then the last four digits of my telephone number, but everytime I try it, it is wrong.

Any help greatly appreciated.