Refund for a computer game..

negg

No, they do not have to accept returns for CD's, DVD's or games if the seal has been broken. Unless the item is faulty, of course.

Does the manufacturer have a demo available for download from their website? You could try this to check if the game works and if you might like it.

calen1979

It's a messy situation, and everyone is correct that they will refuse to issue a refund, only another copy of the game and that may not resolve your issue in the slightest.

With most media these days, all over the world, the policy for returns is getting more and more strict - to the point where it's becoming ludicrous. I for one don't advocate piracy, but when a demo for a game isn't released and you don't want to purchase this game due to not knowing if/how it will run, how are you supposed to make a decision?

So many game manufacturers out there will offer support for a game to a point, but if you have a PC setup which is slightly peculiar, or the game is not expecting then you can get bugs all over the place, and the games companies won't care unless a substantial number of people suffer with the same ailments.

Funnily, the online distributor Steam offered everyone a refund of Grand Theft Auto 4 recently as there were so many bugs, and problems - their actions are to be applauded in that respect, previously a refund is unheard of and against their terms and conditions.

The console market doesn't suffer from the same problems so much, the hardware -should- all be the same in theory, but people still have issues with their versions of the game, this could be related to: A bad batch, or hardware differences between revisions..

Any way you look at it, the honest consumer is between a rock and a hard place;

forced to have to put up with anti-copyright measures which can cause problems,
forced to accept a license for a game that may not work with only the game manufacturer to help should they choose to
forced to be treated like pirates

It's not a fun or fair world in which we live, the major companies get away with murder..

Sorry I'll stop ranting now...

My advice: If there's a demo, try that; If not, borrow a copy from somewhere to try before you buy (though anti-piracy measures even stop that, i believe :-(

If you must buy it, good luck, it will probably work but if not then you'll have a fight on your hands against EA, or the shops..

sporedude

If I want to test run a game ill resort to piracy if there is no demo available, Then I usually go buy the game.

calen1979

MrsBartolozzi wrote: »

This must be a new thing as about 6 weeks ago I bought a PC game and exchanged it because I didn't like it. Gamestation have a 7 (or is it10) day no quibble exchange. This has been offered for years.

I'm not sure what the rules are with some games, a lot of games have a unique code inside of them these days so once it's used once, that's it. Copy protection has gone a bit mad - so it's hit and miss, admittedly gamestation are one of the better shops even though they are owned by the same people as Game/Gameplay.

Worth asking the question though

4743hudsonj

a i right in thinking that ea do a scanner "ea easy info" or something like that that scans all hardware and os's on your system and tell you if theyre compatible or not

eg: for me running win7 all my hardware is capable of running most modern games but the older ones with this scanner just dont know what the hardware is and says i need to upgrade or change it because its "unknown"

and true to the scanners words, the games dont work without tweaks cracks and patches off the net and still then they work glitchy

but the ones the scanners gove the thums up to work fine did

so yeh see if theres something like that round on the net

bb999

The Sale and Supply of Goods to Consumers Regulations 2002 states:

Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale


So, back to the OP's question:
'If I was to buy it, and it doesn't work... would I be entitled to a full refund from the shop?'

As long as your computer meets the minimum spec., the answer is 'Yes' - but you may have to argue!!!!!

Littlemiss27

If you click on the below link and then click on the can you run it badge on the right hand side of the screen it should tell you if your PC will work with the sims3.

http://www.eagames.co.uk/game/the-sims-3/pccd/

scoopster123

Becase computer games are so easily pirated no computer software is refundable.

If your computer crashes how can you confirm if their is a memory, motherboard, graphics card problem or simply your installation of the opperating system is corrupt of you have a virus on yoru pc!

To combat computer game piracy alot of these games have a once only activation key which links your pc to the game or onto Steam.

How would the shop know you hadnt used this???

isplumm

scoopster123 wrote: »

Becase computer games are so easily pirated no computer software is refundable.

If your computer crashes how can you confirm if their is a memory, motherboard, graphics card problem or simply your installation of the opperating system is corrupt of you have a virus on yoru pc!

To combat computer game piracy alot of these games have a once only activation key which links your pc to the game or onto Steam.

How would the shop know you hadnt used this???

Apologies - but I don't agree with this at all - for example I bought a game from Game recently ... stated on box worked with Vista ... didn't work with my system ... cause I have 64 bit Vista ... so took it back & got refund.

I would suggest that if you buy game & your machine has minimum spec & game doesn't work, then you SHOULD be able to get a refund ... but you might need to read the help forums to see if there is a fix or contact game manufacturer to see if issue will be fixed soon.

I might be tempted to wait to see if issues are fixed with patch before buying.

Mark

sporedude

Most PC games are buggy on release, Then are fixed by patch